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Localization Issue - Languages showing as "English (US)" when applied to "Current" column
legacy Troubleshooting
Issue When upgrading from Liferay DXP 6.x to 7.4, the following Language localization issue has been observed: Languages / locales listed in the portal-ext.properties file are not available to be assigned for users...
Errors related to tracking content showing net::ERR_BLOCKED_BY_CLIENT in the browser console
legacy Troubleshooting
Issue When adding analytics tracking code for services such as Google Tag Manager or Facebook, there are instances when the browser shows an error indicating net::ERR_BLOCKED_BY_CLIENT Environment Liferay DXP 7.4, Liferay...
Search service error: This node previously joined a cluster with UUID xxx and is now trying to join a different cluster with UUID yyy
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When we set the Search Service scale to "3" on the UAT environment...
Web Content Structures not available when folder restriction is set up
legacy Troubleshooting
Issue Web Content Structures fail to appear available when structure restrictions in folders are setup Creating new web content in the designated folder shows no available Web Content Structures to choose from...
How to increase the limit of articles per page in Blogs?
legacy How To
Issue I would like to know if it is possible to increase the default Maximum Items to Display in the Blogs Widget.  Environment Liferay DXP 7.4 Resolution You can modify the default blogs.entry.page.delta.values...
A blank SAML redirect screen is seen even with redirect message disabled
legacy
Issue A blank intermediary page (showing "Please select your identity provider" title and /portal/c/portal/login?redirect=%2Fportal%2F&refererPlid=[sanitized]&p_l_id=[sanitized] URL) is being seen even with the hotfix...
Page/Portlet Display Widget is Unresponsive
legacy Troubleshooting
Issue The portlet is unresponsive, even when I duplicate the page, the behavior is the same. User is unable to interact with a widget, or update the configurations of the widget. Knowledge Base Display...
Traces from custom module stop printing after redeploy
legacy Troubleshooting
Issue A custom module prints traces the first time it's deployed but not if redeployed. After restarting Liferay it works again. Environment Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1 Liferay DXP 7.4 Resolution...
Jenkins Build error: Unable to get Tomcat version for product 'dxp-202X.qX.X'
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to perform a Jenkins build targeting a Quarterly...
URL with '+' for document names with whitespace returning 404 error
legacy Troubleshooting
Issue When I click on a link to a document that has space in the name, and the URL has '+' for the whitespace, such as https://www.sample.com/documents/123456/654321/Sample+Document.pdf I get a 404 error page instead of...
Folder titles shown in capitals in "Table" view in Documents and Media
legacy Troubleshooting
Issue Go to Documents and Media Add some folders (eg: css, index) Switch between Cards, List and Table views Result: In Table view only, the folder names are capitalized (eg: CSS, INDEX). The default folder name...
Downloading File from Custom Document Type fails when there is no ddmFormInstanceRecord
legacy Troubleshooting
Issue When downloading files from custom document types, download fails when there is no ddmFormInstanceRecord In particular, issue appears when Custom Document Type includes an upload field   Environment 2024.Q1.1...
How can I display the maximize and minimize buttons in my widget
legacy How To
Issue I upgraded from 6.2 version to 7.4 and I am not able to configure maximize and minimize buttons in my widgets as I had in 6.2 version. I used to add $theme.iconMinimize() and $theme.iconMaximize() to my...
'Authentication Search Filter' for Users in LDAP
legacy
Issue At the moment, we are using LDAP server connection to authenticate our users. Our question is: in which moment the query to authenticate users is executed? More exactly, when the field 'Authentication Search...
Unable to scroll right section panel in web content
legacy Troubleshooting
Issue After deploying a custom admin theme (without any customization), user is unable to scroll right section panel. Steps to reproduce: 1. Deploy the attached custom-admin-theme (custom admin theme doesn't...
Web Server keeps asking for basic authentication when using a Client Extension that makes a request via OAuth to Liferay API
legacy Troubleshooting
Issue A Web Server before the Liferay environment is configured with Basic Auth. Liferay uses a Client Extension (CX) that makes a request to a Liferay API using OAuth. When the page using the CX is loaded, the Web...
ModelSearchRegistrarHelper class mentioned in Search Service Registration article is missing
legacy How To
Issue I tried to follow this Search Service Registration article to perform indexing my custom service-builder object, but there is no ModelSearchRegistrarHelper class available, what should I do now? Resolution Remove...
Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded
legacy Troubleshooting
Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database...
'Email Account Activity: New Sign-In detected for your account' received which is an unwanted email
legacy
Issue Receiving unwanted email notifications like "Your email account abc@xyz.org.in was signed into from a new location, device, browser, or application" from GoDaddy. Below are the details received:   From:...
Image title overlap on small screens
legacy Troubleshooting
Issue When viewing an image after it has been uploaded to Documents and Media and trying to scroll on small screens, the image title overlaps. Environment Liferay 2024.Q1.1 Resolution The observed behavior is a...
URL specification of the administration screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Web content indexing coverage
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
What method is Liferay using for formatting Synonym Sets?
legacy
Issue What method is Liferay using for formatting Synonym Sets, in the context of Elasticsearch?   Environment Elasticsearch DXP 7.2 SP1 and later versions   Resolution Simple Expansion technique is used for...
"NoSuchFileEntryException" error message appears
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Dynamic Picklist in Liferay Forms using Objects
legacy Troubleshooting
Issue We have created a Liferay form with Object and used the concept of dynamic picklist (data provider + picklist). However, we're facing issues with saving the data (selected from the picklist) upon form...
How to store and view what users selected for the Cookie Consent banner?
legacy
Issue We have enabled Liferay's cookie consent banner for our site. Could you please guide us on where to locate the log of cookies accepted by our site visitors? As a point of reference, here is an example of how the...
GUEST users have no access to custom objects API
legacy Troubleshooting
Issue Templates which make use of the objects API are not working correctly for guest users. Environment Liferay 7.4 and Quarterly Releases. Resolution You need to add the VIEW permission for your custom...
Missing Folder Hierarchy in Related Assets Selection for Web Content
legacy
Issue Currently, it's only possible to find and select related files in a Web Content by searching by name. This becomes impractical when dealing with thousand of files that don't have semantic names but are...
The keywords "Global" and "Control Panel" are appearing in the search results for certain pages
legacy Troubleshooting
Issue When we are searching for certain pages, sometimes we can see the keywords "Global" and "Control Panel" appearing in the results. How can we hide these? Environment Liferay 2023.Q4 Resolution Performing a...
Time format displayed in AM/PM format instead of 24 hour
legacy
Issue Liferay displays Time format differently on the site's time picker than on the OS. Environment DXP 7.4 + Resolution This behavior is due to the changes of LPS-169277 where the old time picker has been replaced by...
How do you access Dynatrace in UAT?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can you access the Dynatrace Dashboard when the Advanced tab is...
Liferay's OpenID Connect implementation does not account for language variations for ui_locales
legacy
Issue Liferay's OpenID Connect implementation does not account for language variations for ui_locales. For example, Selecting English (United States) on Liferay sets ui_locales to en. Selecting Chinese (either Traditional...
Query Regarding Dynatrace License Renewal and Configuration
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Dynatrace is displaying a License Expired message. As per Liferay's...
Embedding an external video in Web Content Article fails (iframe)
legacy Troubleshooting
Issue Publishing a Web Content Article with an embedded video link (to YouTube for example) results in this error and the video not being displayed: An Error Occurred Try watching this video on www.youtube.com, or enable...
Remove all previous versions of KBArticle except for the latest version
legacy How To
Issue I wish to removal all prior versions of KB Article, but leave the latest version intact. Environment DXP Quarterly Release Resolution You could run the remove_kb_article_previous_versions.groovy Groovy Script...
LDAP import PermissionChecker not initialized
legacy Troubleshooting
Issue When importing users by Groups and enabling ‘Creating Roles on Import’, the roles and groups will be created/imported, but the users are not imported. Error reads PermissionChecker not initialized...
Is it possible to open a PDF or another previewable file on a certain page from the Documents and Media widget?
legacy How To
Issue When a Documents and Media widget displays a previewable document like a PDF, it's possible to move around the different pages. Is it possible to have a URL that takes you directly to the preview on a...
Security Issue: CVE-2024-28752 - Apache CXF
legacy
Issue Security vulnerability CVE-2024-28752 details a SSRF vulnerability with the Aegis DataBinding in versions of Apache CXF before 4.0.4, 3.6.3, and 3.5.8, which would allow an attacker to perform SSRF style attacks...
Role with permission to view private page cannot view page without site membership
legacy
Issue Within a site with only private pages, a user who is not member of the site but has permission to access and view a private page via some regular role cannot access that private page. Environment Quarterly...
Blank Objects page after enabling Object Model Builder
Troubleshooting
Issue We enabled Object Model Builder in the Beta Feature Flags, and when we open the Object menu, we get a blank page We also get an error in the browser console: TypeError: Cannot read properties of...
ISO-8601 error using postStructuredContentFolderStructuredContent method from JSON API
legacy Troubleshooting
Issue We have a web content structure with a field of type date ("dataType"=date). When trying to create a web content using this structure, through postStructuredContentFolderStructuredContent method (from the...
Liferay PaaS - Liferay service doesn't start up - You must first upgrade the portal to the required schema version
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service does not start up/gets shut down after...
Unable to set the Target when configuring Navigation Menu Items
legacy Troubleshooting
Issue I can see in the Templates section for Navigation Menu items ${navItem.getTarget()}, but when creating a menu item there is no way to set this.  I would like to set this so that one of my menu items would open...
No inventory selectable in shipment
legacy Troubleshooting
Issue When placing a order in commerce and going through the order process I can select to create a order. After creating the shipment I can select which items to ship in this shipment and afterwards I am able to select...
Liferay IDE / Developer Studio support for Quarterly Releases
legacy Troubleshooting
Issue When importing a Quarterly Release workspace into Liferay Developer Studio 3.9.8: Latest blade templates or Liferay versions will not be available for selection. Contextual menus could be broken...
How To Get Additional Search Metrics From Liferay
legacy
Issue Is there any other source of information where we could get additional search history information from Liferay or directly from Elasticsearch? How can we provide customers with metrics, beyond the top...
How to run Jenkins Jobs with Java 11
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I see that Jenkins comes with Java 11, but it uses Java 8...
ADA Accessibility - Add User button is not descriptive and has incorrect role of "link"
legacy Troubleshooting
Issue Expected Result: I expect the Add User Button to behave in the following ways: 1. Add should have the correct role of "Button" 2. Add button should be descriptive. In this case the screen reader should...
Unable to select display template in Placed Order widget
legacy Troubleshooting
Issue If the user selects a different display template in the placed order widget, it shows the same default one after saving. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Design > Templates >...
Is it possible to create multiple logins with the same email?
legacy
Issue Is it possible that more than one user can have the same email, with different logins? Example: X with ID 0, email: x@xpto.com, password set by x Y with ID 1, email y@xpto.com, password set by y Environment...
How to enable Google Cloud Translator
legacy How To
Issue How to set up Google Cloud Translator integration with Liferay DXP What type of information needs to be added in the field Service account private key Environment Liferay DXP Resolution To use Google Cloud...
How long does the content remain in the CDN cache?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the policy for cleaning and updating content...
Is there a way identify When was the user Deactivated and by Whom?
legacy How To
Issue Is there a possible way to find out when was the exact date the Liferay user was deactivated and by whom? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Please run the attached Groovy script to get a...
Relating assets with a determined structure shows folders where the structure is not present
legacy
Issue If you are relating assets and you search for a specific structure, when you select it, you will see all the folders, subfolders, etc, created in the web content section, regardless if they include the...
Does Analytics Cloud track content accessed through headless API?
legacy
Issue If we download content through headless API, is it tracked by Liferay Analytics Cloud?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution Analytics Cloud was designed to track users who visit the site...
Does Analytics Cloud track users who log in using the OAuth login API of Liferay?
legacy
Issue Does Analytics Cloud track users who log in using the OAuth login API of Liferay?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution It does not matter how the user logs in, Analytics Cloud treats the...
java.io.FileNotFoundException after migration to Advanced File System Store
legacy Troubleshooting
Issue We configured the Advanced File System Store and performed the Documents Migration. At the end of the process we see that the directory structure was created, however, the folders are empty. When starting...
How to Disable Groovy Scripts and the Scripting Console in Control Panel - DXP 7.4
legacy How To
Issue I want to disable Groovy Scripts from being executed in Control Panel's Server Administration panel Environment DXP 7.4 Resolution Approach 1: Please follow: How to Disable Groovy Scripts and the...
Old URLs still accessible
legacy
Issue When change the friendlyURL of a post, the old URL continues to be accessible. Environment Liferay DXP 7.2 Resolution The behavior is caused by the following Epic ticket: Keep history of friendly URLs. With...
ADA Accessibility - I expect the Option Menu Button to adhere to accessibility standards
legacy Troubleshooting
Issue Expected Result: I expect the Options Button Menu to behave in the following ways: 1. The Screen Reader should read that state of the button (expanded or collapsed) 2. Focus should move to the Export and...