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Can Analytics Cloud track Document Events in a Collections Fragment?
legacy
Issue Is it possible for Analytics Cloud to track Document Downloads and Previews from a collection of documents displayed via the Collection Display Fragment? Environment Analytics Cloud Resolution There is no current out of...
Not getting Snippet field in the Document object which is required for Search Summary purpose
legacy Troubleshooting
Issue Snippet field doesn't get returned after using SearchRequestBuilderFactory to create the Search Request following Liferay's official documentation. Environment DXP 7.4 Resolution In order to get a...
The product name is not displayed
legacy Troubleshooting
Issue The product name is not displayed Steps to reproduce: 1. Go to product menu > Commerce > Product 2. Create a product > Publish 3. On the product menu go to Control Panel > Objects 4. Create an Object by...
How to see orders created by different members?
legacy
Issue Require a feature to filter orders created by a given user since this is not possible with Liferay commerce nor from the UI nor using the Headless API (userId is not even part of the Order openapi schema)....
Uploaded images are not visible to Guest users
legacy Troubleshooting
Issue Guest (Unauthenticated ) users are unable to see the images when uploaded in a folder via the portlet "Document and Media" even though "View" permission is enabled. Steps to reproduce: Navigate to...
Is it possible to use the same CDN using in the Liferay PaaS instance and on the on-premises instance?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to connect the same CDN using in the...
Sorting products by name working only for default locale
legacy
Issue  The products will be in the wrong order when users use any other language than the default language Environment Liferay DXP 7.4 Commerce 4.0 Resolution Currently sorting products by name works only with the...
Amazon pay integration in Liferay Commerce
legacy
Issue Is there any feasibility of integrating https://pay.amazon.com as a new payment method in Liferay Commerce? Environment Liferay DXP 7.4  Commerce  Resolution This requirement is considered a feature request...
Cancel button is not working in page fragments
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Content and data > Page Fragments > Click on 'Cancel' button. Expected Result: When click on the cancel button,...
After upgrading from DXP 7.0 to DXP 7.4 the document friendly URLs are missing
How To
Issue I have upgraded from DXP 7.0 to DXP 7.4. After the successful upgrade, we noticed that the document-friendly URLs are missing on DXP 7.4 Reproduction Steps: 1. Set up DXP 7.0 with fp de-102 2. Go to Control Panel...
How to hide My Workflow Tasks from the User Profile Menu
legacy How To
Issue Is there a way to hide My Workflow Tasks option from the User Profile Menu? Environment Liferay DXP 7.4 Resolution Please go to Global Menu → Control Panel → System Settings → PLATFORM → Module Container →...
Full Reindexing does not work after upgrading to DXP 7.4 from DXP 7.2
legacy Troubleshooting
Issue I have upgraded to DXP 7.4 from DXP 7.2, and after starting the 7.4 instance, when I try to execute full reindex, it does not work. Before upgrading, I have enabled the "index read only" by adding the following...
Publishing Dynamic Data List linked page returns "No Access" error or returns to Staged environment
legacy Troubleshooting
Issue With local live staging, the linked page within the DDL returns to "Staged" page. With remote live staging, the linked page within the DDL returns a "No Access" error.  Reproduce Launch a Live and...
Why do Workflow Metrics Disappear after a Reindex?
legacy Troubleshooting
Issue Workflow Metrics go missing after performing a reindex. Here are the steps to reproduce: Login in as an admin Navigate to Applications > Metrics Notice that there are some processes listed Click the kebab menu > Settings...
Reply button is not responsive when use Asset Publisher with Comments
legacy Troubleshooting
Issue When try to use a Asset Publisher using Rich Summary and Comments, the Reply button is not responsive Environment Liferay DXP 7.4 (equal to or above Update 88) Resolution Please request a Hotfix with...
Error message not displayed on UI after exceeding the Upload Servlet Request limit
legacy Troubleshooting
Issue When the web content size limit exceeds, there is no error displayed on the UI that the upload size is too large. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Navigate to Control Panel > System...
When exporting a portlet, it takes much longer than expected
legacy Troubleshooting
Issue When performing an export operation, it takes too long. When it finishes, the resulting LAR size is much heavier than expected too. It applies to Staging as well. Environment Liferay DXP 7.3+ Resolution This may...
Why was Resources Importer removed and is there a possibility to enable it?
legacy
Issue With the https://liferay.atlassian.net/browse/LPS-182114 change Resource Importer (RI) was removed. Resource Importer was already in deprecated state for many years, in favor of Site Initializers...
Edit image from document & media accepting all file extentions regardless of configuration
legacy Troubleshooting
Issue The invalid extension document is uploaded with the valid extension name. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Documents and Media > Service. 3....
"Driver org.mariadb.jdbc.Driver claims to not accept jdbcUrl" error when trying to deploy 7.4 U98 + or 7.3 U34+
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service deployment fails when setting DXP 7.4 U98....
Show the Control Panel Menu by role
legacy How To
Issue In the earlier versions or updates of Liferay, the Control Panel Menu was hidden for specific users, and in order to achieve this, custom themes were being used. Hence a new feature is introduced directly...
"A.LiferayItemSelectorDialog is not a constructor" error when trying to add a price list
legacy Troubleshooting
Issue It's not possible to create a new pricing entry from the SKU side panel. There are no errors in the logs. Clicking on the plus button throws this error in the browser's console: Uncaught TypeError:...
How to create a default translation for editable fields in a fragment
legacy How To
Issue We have some fragments similar to the one below <button> <span data-lfr-editable-id="text1" data-lfr-editable-type="rich-text"> ${languageUtil.get(locale,'exit')} </span> </button> We are trying to set the...
How to create a role-based user to only view and update web content?
legacy How To
Issue How to create a role-based user to only view and update web content? Environment Liferay DXP 7.3 Resolution Navigate to Control Panel >Users and Organizations > Create a user After this, navigate to the...
Remove prepopulated email domain from login portlet
legacy Troubleshooting
Issue When the user tries to login, the email field is prepopulated with the company's domain name. This occurs when the login is unpopulated and user authentication is based on email addresses....
ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Report app
legacy Troubleshooting
Issue ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Reports app. For example: Environment Liferay DXP 7.4 + Liferay Reports App Resolution This is defined in the Jasper report definition...
Search suggestions not coming for guest user in the search bar
legacy Troubleshooting
Issue Search suggestions related to the commerce products not showing to the guest user but is working for logged-in user (using blank site template). Environment DXP 7.4 Resolution This behavior is fixed...
Page does not appear in the sitemap widget
legacy Troubleshooting
Issue Some of the pages created in site builder are not visible on the sitemap widget. Sitemap widget is dropped on a content page. Environment Liferay DXP 7.4 Resolution Navigate to Site Menu > Site...
Published web content has document URLs changed
legacy Troubleshooting
Issue  We added page numbers to many of our document links. When this content is displayed you can click on the document links with page numbers and it will open the document to that page. When Published to Live,...
The language settings in the site settings are reflected in the language selector on the Terms of Use screen.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Editing a field in a fieldgroup is not working as expected
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When you make a change in a fieldgroup that is being...
Nested Azure AD Groups are not assigned to Liferay groups
legacy Troubleshooting
Issue You want to assign Liferay user groups via dynamic Azure AD groups when logging in with SAML. For this, certain rules of Azure AD groups are in place based on your needs. There might be an issue where nested...
Unable to add Calendar event when setting "Display Scheduler Only"
legacy Troubleshooting
Issue Add a Calendar widget on the page Enter the Configurations for the widget Switch to Display Settings tab and select Display Scheduler Only option Unselect the 2 other options and Save Click Add Event button in...
Vulnerability in CKeditor 4.18.0
legacy Troubleshooting
Issue In Liferay, a vulnerable version of CKEditor 4.18.0 is being used. The vulnerability CVE-2023-28439 is present in the CKEditor versions less than 4.21.0. Environment Liferay DXP 7.0+ Resolution The observed...
Troubleshooting Performance Issues in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms,...
The database service went offline briefly causing downtime
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The database service went offline briefly causing downtime...
Broken master page template after importing LAR file between environments
legacy Troubleshooting
Issue When importing a .lar file between environments, when accessing the Master Page, a 404 error is displayed and the page is not displayed Environment DXP 7.4 Resolution This behavior is an error identified in the...
NullPointerException/PortletDataException reported when importing lar file
legacy Troubleshooting
Issue NullPointerException/PortletDataException was reported when importing lar file. The issue can only be reproduced in certain environments with older JDK versions. 15:45:15,910 ERROR [BackgroundTaskMessageListener:182]...
HTTP/2 Rapid reset attack mitigation in Liferay PaaS (CVE-2023-44487)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue If you are using HTTP/2, nginx and below tomcat...
Inconsistency of the user's LoginDate in the exported CSV file
legacy Troubleshooting
Issue Getting inconsistent user login date format in CSV file after exporting the users. Steps to reproduce: Add the last login date to the portal-ext.properties file, and reference the article for the same:...
Commerce: checkout address drop-down not showing all addresses
legacy Troubleshooting
Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue When user checks out, in the shipping address drop-down some addresses cannot be found...
Differentiate multiple Identity Provider when click on the Sign-in button
legacy
Issue How the user can login to specific IDP when multiple IDPs are configured on the portal? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution While using...
The code view is visible at the bottom of the content section
legacy Troubleshooting
Issue In the web content, when selecting the 'Code View [</>]' of the content section, the code view won't display, but, if users scroll to the bottom, the code view is visible. Steps to reproduce: 1. Start Liferay...
Form Cannot Save Due to Size
legacy Troubleshooting
Issue When trying to save a large form, the following error is pushed out, "The Page was not displayed because the entity was too large." This is common for environments that are using a V1 Web Application Firewall...
Is SELinux compatible with Liferay DXP 7.4?
legacy
Issue Is SELinux configuration compatible with Liferay DXP 7.4? Environment Liferay DXP 7.4 Running on one of the supported Operating Systems Resolution It is possible to set up SELinux to work with Liferay DXP 7.4 It is up to...
Disabling Guest users from viewing the search page
legacy How To
Issue How do I block access to my search page content from the "Guest" user in my Portal I would like guest users to be able to access public pages but not have permission to search my web contents history Environment...
Lots of "JSONArray text must start with" DEBUG messages in logs, thrown by DDMFormFieldOptionsFactoryImpl
legacy Troubleshooting
Issue "JSONArray text must start with" DEBUG message are written to the logs when some Liferay Forms operations are carried out. 2023-09-14 11:34:05.180 DEBUG [http-nio-8080-exec-40][DDMFormFieldOptionsFactoryImpl:214]...
Highlighting search keyword in Liferay Search
legacy
Issue For complete word search, the highlighting of search keyword is fine but when we are searching for half word search, then it is either not highlighting the keyword (even if the keyword is present) or showing no...
Is it possible to create page templates globally to use them throughout the site?
legacy
Issue When trying to create page templates in the global site, not all the options of this tool are displayed, but when performing the same action on any other site, it does display all the options and works...
Insecure Cross Document Messaging
legacy Troubleshooting
Issue Cross Document Messaging (also known as Web Messaging) introduced the postMessage() method, with which plaintext messages can be sent cross-origin. It consists of two parameters: “message”, and...
Getting the value of an object Entry within Liferay platform
legacy
Issue I see there are two ways to get Data from Liferay Objects ObjectEntryLocalService Rest Api Calling Liferay Api externally outside Liferay platform will be using Rest Api What if I need to get the value of an object...
Liferay Product Cookies
legacy
This guide indicates the Liferay products which generate cookies in order to assist Liferay administrators with data privacy compliance. Each entry should indicate the name, type, duration, and purpose. Any personal...
Actions menu duplicated in Documents and Media portlet after migration from 7.0 to 7.4
legacy Troubleshooting
Issue After an upgrade from 7.0 to 7.4 actions menu (three vertical dots) in Documents and Media portlet is duplicated. Environment Liferay DXP 7.4 Resolution Before the upgrade, in 7.0 some entries in the...
Issue accessing friendly URL containing special characters in upper case
legacy Troubleshooting
Issue After updating the portal from DXP 7.3 U15 to DXP 7.3 U27, we cannot access friendly URLs containing special characters in upper case. We see the following error: The requested resource could not be found...
java.lang.StackOverflowError while deploying Liferay service caused by getSuperLocale
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This error could occur in Liferay PaaS environments,...
ADA Accessibility - I expect Screen Reader focus not to navigate to blank spaces when using the Tab key
legacy Troubleshooting
Issue Expected Result: When using the Tab key to navigate, Screen Reader focus only goes to areas which have visible text or content, not visibly blank spaces. Actual Result: Screen Reader Focus is landing on...
ADA Accessibility - I expect the Tab key focus to be visible for all elements when editing the Home page
legacy Troubleshooting
Issue Expected Result: The keyboard Tab key focus should be clearly visible for all the interactive elements on the page. Actual Result: The keyboard Tab key focus is not visible for all the elements in the main...
Staging publish fails after migration with an ORMException or StaleObjectStateException
legacy Troubleshooting
Issue After migrating the Liferay DXP 7.3 environment, the publication process of publishing from the staging server to the live server fails due to an ORMException or a StaleObjectStateException. The new staging...
Is OAUTH2 Authentication Supported?
legacy
Issue We have our Mail Server configured to use Basic Authentication, can we configure OAUTH2 Authentication in Liferay? Environment DXP 7.3 DXP 7.4 Resolution OAUTH / OAUTH2 Authentication is not included in...
English (United States) cannot be removed from the list of available locales
legacy Troubleshooting
Issue This document describes a scenario where English (United States) could not be removed from the list of available locales during the initial setup (also known as the Portal Setup Wizard) In this example, we want to...