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Filtering expired web contents shows incorrect results
legacy
Issue We have a web content that we set to Expired, then changed the Expiration Date to a date in the future so not it is shown as Approved. When we look for the web content using the Approved filter, we can still see...
Missing reference errors during site import
legacy Troubleshooting
Issue Liferay currently only allows export of either Private or Public pages (and not both). When a site has a web content displayed on their public page with a link to a private page, or vice versa, while an...
SAML no longer working after upgrading Liferay
legacy Troubleshooting
Issue After upgrading Liferay from Liferay DXP 7.0 to Liferay DXP 7.2, SAML is no longer working and users are no longer able to authenticate using SAML. It is possible that the following error will also appear in the...
Adaptive Media not applied on Content Pages
legacy Troubleshooting
Issue I noticed that Adaptive Media is not applied in fragments with an image. Add an image to the Documents and Media Library with a width above 600px Go to Control Panel→Configuration→Adaptive Media Add a new...
Disable all locales that are not EN
legacy Troubleshooting
Issue Asset publishers are being translated to other languages than English which is the default and only one that is desired. For some reason due to the location of the IP/network or browser translation URLs are...
Custom editor configuration is not applied to repeatable fields
legacy Troubleshooting
Issue After implementing a custom EditorConfigContributor to override the configuration of a web content editor, e.g. as below: @Component( immediate = true, property = { "editor.name=alloyeditor",...
After a web content owner loses his membership of a site, he can still edit all the previously authored web content
legacy How To
Issue If an editor user creates a web content, and after his site membership is removed, he can still edit/configure the web content. Environment Portal 6.2 DXP 7.0+ Resolution This behavior works as intended. The Web...
What if I cannot find a Fix Pack in Nexus BOM?
legacy Troubleshooting
Issue I opened the following link: Nexus BOM (Repository Manager) but I cannot find a certain fix pack. Environment DXP 7.0+ Resolution If you find that the Fix Pack is still not available a couple of days after its...
Unable to initialize Elasticsearch cluster, health status is in RED
legacy Troubleshooting
Issue When the search cluster is in RED, this results in the Liferay service (DXP) not starting or starting without search capability. A RED status usually means that the search cluster has an inconsistent status...
Service keeps on restarting
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on...
Additional JavaMail properties not being considered in mail server configuration
legacy Troubleshooting
Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should...
CDN Server location for Liferay Cloud
legacy
Issue Where are the CDN server locations? Environment Liferay Cloud Resolution CDN available in Liferay Cloud is provided by Google Cloud Platform (GCP). Please check the GCP's CDN location for more...
Cannot read property 'help' of undefined error when trying to upgrade a theme to Liferay DXP 7.2
legacy Troubleshooting
Issue While following this tutorial: https://help.liferay.com/hc/en-us/articles/360029005512-Upgrading-Your-Theme-from-Liferay-Portal-7-0-to-7-2, users may encounter the below error: $ gulp upgrade...
Solr Error when searching for Users or Organizations
legacy Troubleshooting
Issue When I perform a search for Users or Organizations, I see a blank screen and an error like the following in the logs: 2021-01-29 00:15:48.429 WARN  [http-nio-8080-exec-5][ProxyMessageListener:86]...
How to change the HTTP port for Sidecar Elasticsearch 7
legacy How To
Issue Need to run two or more instances of Liferay with Elasticsearch Sidecar locally. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The default HTTP port in Sidecar mode is 9201   If two or more 7.3 or...
"Unable to initialize Elasticsearch cluster" error occurs after installing a new Fix Pack
legacy Troubleshooting
Issue After installing a new Fix Pack on your current environment you might encounter the following errors in the logs due to Liferay Connector to Elasticsearch version update:...
Can I use Java 11 in Jenkins to build 7.2 projects?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay DXP 7.2 is compatible with JDK11, how can I have...
Is there any limitation on the number of Properties or Data Sources in Analytics Cloud?
legacy
Issue  Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and...
How to resolve "User 'x' must have 'y' permission" errors encountered while performing staging publication processes
legacy Troubleshooting
Issue Our team would like our staging managers to not be administrators, so we are only providing them with select permissions. However, publication attempts encounter errors such as:  ERROR...
Can't find npm jQuery portlet template for DXP 7.2 in Dev Studio
legacy
Issue I want to create a Liferay Module project for DXP 7.2 using the npm jQuery portlet template, but I am unable to find the template in the drop down: Environment Liferay Developer Studio  DXP 7.2 Resolution The npm...
Text Area (text fields with multiple line) no working in IE
legacy Troubleshooting
Issue Steps to Reproduce: 1) Take Liferay-dxp-tomcat-7.2.10-ga1 and install fix-pack dxp-1. 2) Go to Content > Forms. 3) Add a new Form. 4) Add text field. 5) Set text field as multiple lines. 6) Publish Form. 7) Now...
Commerce modules fail to deploy due following license expiration
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to...
Sensitive Information disclosed via Application Status 400 Error
legacy Troubleshooting
Issue Application Server errors at times may identify software, software versioning and hint at how user input is processed. This sample trace to demonstrate was triggered by having invalid characters (namely a set...
Unable to define user in a Workflow Definition by identifier other than user-id
legacy Troubleshooting
Issue When writing a Workflow Definition, I want to specify a user to receive a Workflow notification by an identifier such as screen-name or email-address. However, when I attempt to define the user by these...
Unable to save Instance Settings modifications
legacy Troubleshooting
Issue When I make some configuration change in instance settings and click save, the page breaks (menus are gone) and the changes are not stored. In the logs I see a stacktrace is thrown, with parts like these:       ERROR...
Cannot provide non-admin roles access to view and manage Workflow Definitions
legacy
Issue I want to assign the permission to view and manage Workflow Definitions under Control Panel > Workflow > Process Builder to non-admin roles. However, when I try to add these permissions, I am unable to access and...
The Refresh CAPTCHA option does not work
legacy Troubleshooting
Issue The Refresh CAPTCHA button in the form seems to be disabled, it does not respond. Environment Liferay DXP 7.2 Fix Pack 6+ Resolution Please install Liferay DXP 7.2 Fix Pack 9+ Or request a Hotfix with...
Receiving no 'View Usage' count with embedded web content after deploying a custom theme
legacy Troubleshooting
Issue The usage count in 'view usages' does not change when the web content is embedded through the theme Steps to reproduce Create 'Site' Create 'Content Pages' Create 'Web Content' Copy the friendly URL of the...
Elasticsearch 7.10 breaks Workflow Metrics in DXP 7.3 GA1
legacy Troubleshooting
Environment Liferay DXP 7.3 GA1 Elasticsearch 7.10+ Symptom When Liferay DXP 7.3 is configured to connect to Elasticsearch 7.10, navigating to Applications Menu > Workflow > Metrics and selecting a workflow entry...
Key Points while creating a 'Theme'
legacy
Issue Key Points that can be noted when creating a new theme in order to avoid issues. Environment Liferay 7.2 Resolution In preferencesMap, values must be Strings, String[], or a Collection<String>. group_id is of...
Can I access the configuration variable in a JS widget created with liferay-js:adapt?
legacy
Issue Following Adapting Existing Apps to Run on Liferay DXP, after re-adapting a pure JS project (React, Angular, Vue) to become a Liferay JS widget with the liferay-js:adapt command, there will be no...
Hide Content Page Fragments from Search Results
legacy How To
Issue I want to exclude fragments on a Content Page from Search Results. Example Use Case: Having a footer fragment in each Content Page that contains the company's contact information. I do not want to include the...
Options to upload directories and files to the document library maintaining their tree structure
legacy
Issue What options are there to upload directories and files to the document library respecting their tree structure? Environment Liferay DXP 7.0+ Resolution There are two main options: WebDav allows updating...
Is it possible to disable the "Deletion" sliders for Staging Publications?
legacy How To
Issue We would like to prevent our Staging content managers from using the "Delete Application Data Before Importing" and "Replicate Individual Deletions" sliders when performing a staging publication event, so they...
Is multiple mount points to the existing configured file system will be possible?
legacy How To
Issue How to configure multiple mount points to the existing configured file system Environment Liferay DXP 7.0 Resolution There is no OOTB option to configure multiple mounts to store documents and media...
No content shown in Content Pages responsive mode
legacy Troubleshooting
Issue When trying to preview a Content Page in responsive mode on DXP 7.3 (Tablet, Landscape Phone, Portrait Phone), no content will be shown: Environment Liferay DXP 7.3 Resolution Warning! Being this issue...
Nested Web Content Workflow status are not getting updated
legacy
Issue When editing and publishing the web content which is having another web content embedded into it, its status becomes pending but the expected is that the structured/embedded web content's status...
Multiple branches to keep the codebase separate
legacy
Issue Is it possible to use multiple branches to keep the codebase separate in the Liferay Cloud? Environment Liferay Cloud Resolution How you manage the branches of your codebase is completely up to you....
Git Branch configuration with Liferay Cloud Dev environment
legacy
Issue Is there any place where the "develop" branch is configured as a default branch? Environment Liferay Cloud Resolution The environment variable LCP_CI_DEPLOY_BRANCH is read on the ciservice is...
LDAP server Id in Liferay
legacy
Issue How to identify which LDAP server the user is coming from when Liferay is configured with multiple LDAP servers? Environment Liferay 7.2 Resolution LDAP Server Id in Liferay helps us to identify the LDAP...