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Custom service does not work using API JSON
legacy Troubleshooting
Issue We developed a custom service using service builder. The service method receives a string as parameter. We access it through JSON API. When the string length is short (some hundred of kilobytes), the service...
How do I change Tomcat's temp folder path to another?
legacy How To
Issue How can the Tomcat temp folder path be changed to a different path? Environment Liferay DXP 7.3 Resolution In order to configure Tomcat to use a different temp directory, users must first understand the...
How can I get an upgrade tool for JBoss setup?
legacy How To
Issue While upgrading, and using the JBoss EAP 7.4 app server, users need the steps to complete the DB upgrade. Users have access to the upgrade tool in bundled Tomcat, but not in the JBOSS setup. Environment...
Is using MySQL 5.6 with collation CHARACTER SET utf8mb3 recommended?
legacy Troubleshooting
Issue Using Liferay 7.0 with MySQL 5.6 with collation CHARACTER SET utf8mb3 has certain limitations.  Environment Liferay 7.0 Resolution By default, Liferay creates database tables in MySQL 5.6 with utf8mb3...
Elements are Missing from my JDBC_Ping Clustered Environment
legacy Troubleshooting
Issue Elements are missing from my JDBC_Ping clustered environment, and I'm seeing Unsupported template manager ftl errors in the logs. When I disable clustering, the elements are all present. Environment DXP 7.2...
Database registration value for the custom field：checkbox
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there an API to change resource permissions?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
sun.reflect.Reflection.getCallerClass Warning message during portal startup
legacy Troubleshooting
Issue You might encounter the following error message during portal startup if you use Java 11: WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance. Environment DXP 7.0+ ...
Redirect URL not working in DXP 7.4
legacy Troubleshooting
Issue Redirect URL is not working in DXP 7.4 Back Button doesn't work in a DXP 7.4 environment with redirects configured. Environment DXP 7.4 Resolution redirect.url.security.modehas been removed in DXP 7.4 from...
Unable to sync callable error during upgrade
legacy Troubleshooting
Issue You might encounter the following error during your upgrade attempt: ERROR [main][DependencyManagerSyncImpl:54] Unable to sync callable java.lang.NullPointerException: null   at...
Installing hotfix on weblogic server
legacy How To
Issue How to install the hotfix on weblogic server Environment Liferay DXP 7.0 - 7.4 Resolution Although this documentation explains Setting Up the Patching Tool in Weblogic, here are the easy steps Check...
P_AUTH is ignored when using JSONWS API
legacy Troubleshooting
Issue When using JSONWS API with the P_AUTH parameter instead of credentials (email/password), the response is HTTP code 403: Forbidden. Environment Liferay DXP (any version) Resolution According to our...
Headless API is unable to get global vocabularies on virtual instance
legacy Troubleshooting
Issue Unable to fetch the global vocabularies on virtual instance using Liferay headless API Steps to Reproduce: Create a virtual instance (Control Panel > Virtual Instances)  Get the virtual instance "Global" Site...
Boot Delegation List Did Not Upgrade Correctly
legacy Troubleshooting
Issue We are seeing the following errors in the console log after upgrading: ERROR - NoClassDefFound ERROR - Unable to Execute Method ProcessMax  ERROR - Expando Bridge Cannot be Found Environment DXP 7.1 DXP 7.2 DXP...
Can Not Create a Virtual Instance
legacy Troubleshooting
Issue When trying to create a virtual instance, an error "Please enter a valid virtual host" shows up. Actually the virtual host is verified to be working. After enabling the DEBUG log for...
Cluster instability
legacy Troubleshooting
Issue Liferay clustering with jGroups has been bound to HTTP thread and can cause severe cluster instability "ajp-nio-10.141.26.102-8009-exec-189" #12374 daemon prio=5 osprio=0 tid=0x00007f1d18097ac0...
Not possible to add Custom Entry on page
legacy Troubleshooting
Issue Mapping with Custom Objects is not working on Pages Steps to Reproduce: 1) Menu > Control Panel > Objects 2) Create a Custom Object 3) Navigate to Custom Object and click on the Fields tab 4) Add a Custom...
How to get all sites or friendly URLs where the article is displayed?
legacy How To
Issue We are searching for a way to obtain where one article is displayed; based on the articleId. I did not find any clear way to achieve our goal in Documentation. The list should contain a list of friendly URLs or a...
Users can't see all of their own roles when they make a my-user-account headless API call
legacy Troubleshooting
Issue When users make a my-user-account headless API call, most of their roles are listed in the response, but their custom regular roles are missing. If an administrator makes the headless API call, all of their...
What is 224.0.75.75:7500 in Unicast Cluster
legacy
Issue When configuring unicast cluster, the following ip/port combination is opened: 224.0.75.75:7500 Environment Liferay cluster with unicast (TCP) configuration. Resolution Is a diagnostic address opened by...
Is there a Headless API to retrieve a User Profile Image?
legacy
Issue I would like to retrieve a user profile image via Headless API. Environment DXP 7.4 Resolution Currently, there is no Headless API for retrieving User Profile Images. Additional Information A feature...
java.net error URISyntaxException:Illegal character in path at index 0 occurred during the export process
legacy Troubleshooting
Issue While exporting web content, users keep running into errors, but the export is still successful despite the number of errors. Steps to reproduce: 1) Startup DXP 7.3 u23 2) Create a structure with 'text',...
Deprecated redirect URL portal properties
legacy Troubleshooting
Issue Migrating from Liferay 7.2 to Liferay 7.4, we noticed that the usual redirection properties have been deprecated. We are using the below properties in the portal-ext.properties: redirect.url.security.mode=domain...
Set up a scheduled job which runs at the same time regardless of the winter/summer time
legacy
Issue I would like to have a scheduled job that uses a time zone independent of my instance time zone for the execution of Job Scheduler tasks, so it runs at the same time (e.g. 10:00 AM) Environment Liferay DXP 7.4...
The server is starting up with a broken UI
legacy Troubleshooting
Issue Even after clearing the temporary folders, the portal does not start up properly after installing a new hotfix: INFO [main][ModuleFrameworkImpl:1971] Starting web bundles ERROR [Start Level: Equinox...
CannotAcquireLockException is shown in the server logs
legacy Troubleshooting
Issue A CannotAcquireLockException is shown several times in the server log: ERROR [http--10.1.1.133-8080-281][JSONWebServiceServiceAction:97] org.springframework.dao.CannotAcquireLockException:...
Server shuts down abruptly when installing hotfixes in Docker
legacy Troubleshooting
This resolution describes hardware recommendations that should only be implemented at the discretion of your team. Liferay Support is not required to make any hardware recommendations or offer any guidance on hardware...
Served pages contain links with URLs including the port number
legacy Troubleshooting
Issue The server is generating HTML/pages with links containing the Web Server's port number in the URL. Example: https://www.myliferayportal.com:443 Environment All DXP versions Resolution If you want to avoid this...
Is there a case where the bundle ID changes?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Even if you disable the Terms of Use, the Terms of Use screen will appear when you log in for the first time.
legacy How To
Issue In DXP 7.3, "Control Panel > Instance Settings > Instance Configuration > Terms of Use > Require Terms of Use" is unchecked. After upgrading to DXP 7.4, a new Terms of Use pop-up will appear upon first login. Can I...
Cannot display user input field value in Web Content templates
legacy Troubleshooting
Issue When using getData in Web Content template (see example code below), the field reference is displayed instead of the user input field value.  (Output: 'Option92682299' is displayed instead of user input value "Test...
For Oracle Database users, ORA-01795 appears while reindexing
legacy Troubleshooting
Issue For Oracle Database users, an error indicating ORA-01795 appears while reindexing ORA-01795: maximum number of expressions in a list is 1000 Environment Liferay DXP 7.3 Resolution Please try to adjust the...
Compile Error when removing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql. in 7.1 and beyond
legacy How To
Issue When addressing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql by removing the version number, and a compile error is returned. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3...
Sometimes the "This portlet could not be found. Please redeploy it or remove it from the page." error is displayed instead the real portlet
legacy Troubleshooting
Issue Sometimes after starting the Liferay server, the: This portlet could not be found. Please redeploy it or remove it from the page. error is displayed instead the real portlet Environment Any Liferay DXP version...
We can't get the catalina home path in tomcat in DXP 7.4
legacy Troubleshooting
Issue After migrating to DXP 7.4, we are unable to get catalina home path by using the variable ${catalina.base} or ${catalina.home} This was working in DXP 7.3 and below Environment Liferay DXP 7.4...
Headless API doesn't return a 401 after token expiration
legacy
Issue When I make a headless API call after the OAuth token has expired, I expect the call to return with a 401 status code. However, Liferay returns other status codes after OAuth token expiry. For example, when...
Encountering 'UT005023: Exception handling request to /: java.lang.ArrayIndexOutOfBoundsException: 0' errors when starting JBoss EAP server
legacy Troubleshooting
Issue The server cannot be started due to the following error after installing DXP 7.4 on the JBoss EAP server: ERROR [io.undertow.request] (default task-1) UT005023: Exception handling request to /:...
Non service builder generated services are not retrieved by ServiceLocator in freemarker template
legacy Troubleshooting
Issue By default, is not allowed to retrieve non-service builder generated services by ServiceLocator in freemarker template, getting this error: 2022-08-25 08:30:38.427 WARN [http-nio-8080-exec-10][ServiceLocator:42]...
Deploy Liferay DXP 7.3 as a Windows Service in a Liferay Bundle
legacy How To
Issue How to deploy a Liferay DXP 7.3 bundle as a Windows Service Environment Windows OS Resolution  Download from Apache Tomcat windows binaries. Copy the missing files from the bin folder in the downloaded...
How to interpretate order in event actions like logout.events.post
legacy How To
Issue Imposing an order to event actions that can be defined either in portal-ext.properties or as an OSGi component (using key property) is somehow tricky. Environment Configuring an event action that needs to...