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Blogs Image Properties Moved to OSGi Config
legacy How To
Issue After installing 7.2 fix pack 1 the blogs.image.max size and blogs.image.extentions settings do not persist. Resolution The blogs.image. portal properties have been modularized and need to be set in the Control...
How to check which applications you have installed from Marketplace
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Overwrite Cache-Control header settings for resources in liferay-web.xml file
legacy Troubleshooting
Issue How can I overwrite the Cache-Control header settings for resources that are served via the /documents/ path? We have tried updating the lifery-web.xml to add a servlet filter for that url-pattern, but the...
DXP 7.2 Upgrade Reference Guide
legacy
An upgrade to Liferay DXP 7.2 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services Team...
How can I execute a bulk update of the time zone of all users?
legacy How To
Issue After installing Liferay and creating all users, customer has realized that Liferay instance and all users are configured with the default timezone (UTC) but it should be updated to a correct one (ie: Europe/Paris)...
Audience Targeting is deployed but unavailable
legacy Troubleshooting
Issue After deploying and restarting, Audience Targeting is not available in site's Configuration > Audience Targeting. Tables corresponding to Audience Targeting are not created. Environment Liferay DXP 7.0, 7.1...
No page can be displayed due to "Unsupported template" errors
legacy Troubleshooting
Issue DXP may not be able to display any portal pages due to HTTP 500 status as well as showing this error on the interface: An unexpected system error occurred. Unsupported template manager ftl and this one in...
How to resolve deployment issues following the installation of Fix Pack DXP-12 for Liferay DXP 7.1
legacy Troubleshooting
Issue Please bear in mind that special considerations should be taken after applying the Fix Pack 12 (DXP-12). After the installation of DXP-12, it has been reported that deployment errors related to several core...
How to know which of the nodes is being displayed
legacy How To
Issue On a cluster environment, sometimes its helpful to know in which of the nodes you are. This could be useful to check the load balanced or cluster replication issues. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP...
Resolving 'BadPaddingExceptions' in the Console Logs
legacy Troubleshooting
This article addresses a situation where customers might encounter a BadPaddingException in the logs. This occurs if customers have two instances on the same domain; when a user tries to access another instance on the...
Carousel Portlet Prevents Ehcache Plugin From Loading With a 'ClassNotFoundException'
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...
Transactional Cache or Blocking Portal Cache Causes the Portal to Hang
legacy Troubleshooting
This article serves as a troubleshooting guide. During a thread dump, your server may hang indefinitely due to the blocking portal cache. Blocking portal cache is one of the caches...
Common Upgrade Errors for Liferay DXP
legacy Troubleshooting
This article documents the common configuration errors you may encounter while upgrading to Liferay Digital Experience Platform (DXP), versions 7.0 or 7.1. Read below to discover the steps you can take to resolve these...
Testing JSON Web Services in Liferay
legacy How To
This article documents the new implementation of JavaScript Object Notation (JSON) web services in Liferay Portal 6.1.x to test API methods. The only limitation is that to test any methods they must go through JSON. A...
Cluster Nodes Are Not Connected When Using Jdbc_Ping on an Oracle Database
legacy Troubleshooting
This article documents a solution if subscribers are using an Oracle database and using JDBC_ping as the discovery protocol in a clustered environment. The issue is that the JGroup's default initialize_sql value is...
Quick Start Guide to SAML on Liferay Portal 6.1 EE GA3
legacy How To
  This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable.  If you are working with a Liferay Portal...
Setting Up Liferay WAR on Tomcat 7
legacy How To
This article describes how to set up Liferay Portal 6.1 EE or Liferay Portal 6.2 EE using Windows and MySQL 5.x on Apache Tomcat 7.x. Resolution 1. Gather the Necessary Files Download...
Cannot Obtain Lock During Startup on DXP 7.0
legacy Troubleshooting
In some cases, JGroups may not get a response when trying to bind to an address. In this case, an exception like the following can be thrown: 05:50:53,559 ERROR [Framework Event Dispatcher: Equinox Container:...
High Priority Issue Checklist
legacy Troubleshooting
This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a...
Before Opening an Upgrade Ticket
legacy How To
The following article outlines a short checklist of questions to ask and steps to take before opening an upgrade ticket. By taking a moment to go through this checklist before opening a request, you are ensuring the...
User's group membership not updating with LDAP after upgrading to Liferay Portal 6.0 EE SP2
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Beginning in Liferay 6.0 EE SP2, the...
Issues Encountered with Upgrades to Liferay Portal EE Versions
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...
Clustering With TCP Unicast
legacy How To
Clustering with the Liferay platform can be achieved by using UDP Multicast, UDP Unicast and TCP Unicast. While Multicast is being used by default, there are cases where UDP Multicast...
Error when going to Portal Settings After Upgrading to Liferay Portal 6.1
legacy Troubleshooting
After an upgrade to Portal 6.1 EE GA1 when clicking on Control Panel > Portal settings, an error pops up: 11:53:46,699 ERROR [BeanPropertiesImpl:480] jodd.bean.BeanException: Simple property not found: hostname...
Liferay-JBoss Integration
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Common Errors with Database Sharding in DXP 7.0
legacy Troubleshooting
This article documents the issues with setting up a sharded database and lists steps to resolve the issue or avoid it altogether. Resolution Error: Users are unable to create content specifically on a sharded database...
Image Editor Does Not Load on Websphere
legacy Troubleshooting
This article documents an issue where the image editor does not load on WebSphere, as well as steps to resolve the issue or avoid it altogether. This issue is caused by one of the JS files served within the JS editor...
Deployment of WAR files with many jar dependencies is very slow in DXP
legacy Troubleshooting
Issue If there is a war file which contains many jar dependencies in its WEB-INF/lib, deploying it to the osgi framework in DXP takes too much time - sometimes 20 minutes for a single WAR. Environment Liferay DXP...
JDBC roll back error when generating LAR to export sites
legacy Troubleshooting
Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on...
"App Manager is temporarily unavailable" error
legacy Troubleshooting
Issue I go to Control Panel > Apps > App Manager I do not see any Apps listed, just a red warning on the top of the page "App Manager is temporarily unavailable" In the console I see similar ERRORS: ERROR...
Deleting users using UserLocalServiceUtil.deleteUser(user) gets slow
legacy Troubleshooting
Issue UserLocalServiceUtil.deleteUser(user) API's performance decreases, when we try to use it to delete large number of users At first this job started deleting 1100-1200 users in 1 hour per day, but after...
User 0 is not allowed to access - warning traces
legacy Troubleshooting
Issue Whenever the user is trying to log in, they are getting the below warnings: 2019-03-22 07:13:52.951 WARN [http-nio-8080-exec-366][SecurityPortletContainerWrapper:363] User 0 is not allowed to access...
How to know if your UDP Multicast communication is working
legacy Troubleshooting
Issue Communication is not working properly in the cluster even after setting all the configurations up in the portal instances.  Changes have not been replicated from one node to another.   Environment...
Metadata for Journal Articles Not Indexing Appropriately during Upgrade Process
legacy Troubleshooting
Issue During the upgrade process, UpgradeImageTypeContent#copyJournalArticleImagesToJournalRepository copies all journal article images into the Document Library repository. In order to achieve...
PortletMVC4Spring, Spring Framework, and Liferay DXP
legacy
Question Spring Framework 5 does not include support for Spring Portlet MVC.  Support for Spring Framework 4, including Portlet MVC support, will remain until 2020.  What is the future of Spring Portlet MVC and...
LCS Client removed after Fix Pack 12 installation (Known Issue)
legacy Troubleshooting
Issue Liferay Connected Services Client is missing after applying DXP-12 Where is Liferay Connected Services Client.lpkg? Environment DXP 7.1 + DXP-12 (Fix Pack 12) Resolution At the time of writing July 11th 2019,...
Where to find the default system.properties file
legacy How To
Issue Where to find the available properties and its default values from the original system.properties used by the portal Environment DXP 7.1 DXP 7.0 Portal 6.2 Portal 6.1 Resolution You can find the portal-impl.jar...
Where to find the default portal.properties file
legacy How To
Issue Where to find the available properties and its default values from the original portal.properties used by the portal Environment DXP 7.1 DXP 7.0 Portal 6.2 Portal 6.1 Resolution You can find the portal-impl.jar...
Calendar portlet displays time in different formats depending on display language
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
APR library not found
legacy Troubleshooting
Issue The Apache Tomcat works without the native libraries but degrading the performance. You can see the following message on the log: INFO: The APR based Apache Tomcat Native library which allows optimal...