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Theme Is Not Displayed on Pages and Styling Is Missing
legacy Troubleshooting
Issue Liferay's pages do not display correctly when accessing Liferay directly (i.e. not though a web server, such as Apache HTTP server) Environment Liferay DXP 7.X Liferay Portal 6.X Resolution...
Is it safe to delete the standard automatically generated roles?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Forgot Password is not popped up with an error when providing an email address that doesn't exist in the DB
legacy
Issue In the 'Forgot Password' option, while trying to provide an email id that doesn't exist in the database, the user can proceed to answer the security question. Whereas an error is not popped up saying the user's...
Is functionality impacted when upgrading to Bootstrap 5 in portal 6.2 ? Is it supported ?
legacy
Issue Requirement is to upgrade the Bootstrap library.  Is functionality impacted when upgrading to Bootstrap 5 in portal 6.2 ?  Is Liferay portal 6.2 compatible with Bootstrap 5? Is it supported ? Environment...
Scrolling to a certain point of the Page
legacy
Issue When clicking on the title, which is displayed in a widget display page, the display page will be scrolled partly (or completely) down when it is loaded. Steps to reproduce: Create a test widget page, by...
How to manage (deactivate, delete) themes
legacy How To
Issue After deploying a theme, how can it be managed, i.e., deactivated or deleted? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Use the App Manager to manage your themes: Open the App Manager: Prior DXP...
Automatic backup stops while deploying new builds
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our scheduled backup process didn't finish, it...
Behavior of existing users when logging in to instances that have been used without the "Require license" check box checked and the check box is checked.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Changes not reflected on Web content articles after importing LAR
legacy
Issue Web content article do not get updated to the version in LAR, but rather stays on their upgraded version even after importing the LAR. Steps to reproduce-  Go to Global Site. Go to Content and Data --> Web...
Adding a GIF image in a web content making it a static image
legacy Troubleshooting
Issue Uploading a GIF image in Documents and Media, and then add this GIF image to a Web Content article through the image tool. Per checking the source code, the &imagePreview=1 is added at the end of the image's...
Not able to create custom form field
legacy Troubleshooting
Issue While trying to create a custom form field using Liferay Developer Studio 3.8.1. LDS shows an error "Specified Liferay version is invalid. Must be in range [7.0.0,7.2.0)" Environment Liferay DXP 7.2 Resolution...
Some CKEditor button functionality is missing for the Blog portlet.
legacy
Issue The font size, superscript, and subscript buttons are missing from the toolbar when using the CKEditor for the Blogs portlet. Steps to Reproduce In portal-ext.properties file, add the following properties:...
Automated process to tag multiple documents
legacy
Issue Is there any way to add a tag to a bulk of documents, rather than manually adding to each document? Environment Liferay DXP 7.1 Resolution Liferay unfortunately does not have an out-of-the-box functionality...
The user('s) to whom "view only site role" permission assigned is able to upload document
legacy Troubleshooting
Issue Logged in as a user to whom "view-only site role" assigned. The add "+" button is available to the user to upload the document. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution Go to the site [Ex: Site1],...
Broken image icon when using background image editable tags in fragment
legacy Troubleshooting
Issue Using the following on a fragment to include an editable image tag as a background image as per documentation results in a broken image icon at the top left of the fragment: <lfr-editable id="unique-id"...
Empty applications menu displayed to users
legacy Troubleshooting
Issue Empty applications menu and tab appears to users with no permissions to applications. Tab should not be visible without appropriate permissions. Environment Liferay DXP 7.3 Resolution Install DXP 7.3 SP1 or...
Cross domain pages are accessible in DXP 7.2
legacy Troubleshooting
Issue After creating two websites of different domains user is able to access the pages of other domains as well Expected results: www.sitea.com/web/site-a/page1 → Page 1 of site A should accessible with site A domain....
Next-gen image formats such as JPEG 2000, JPEG XR, and WebP are supported with Liferay?
legacy
Issue Next-gen image formats are supported with Liferay or not Environment Liferay DXP 7.0+ Resolution Next-en images formats ( JPEG 2000, JPEG XR, and WebP) are not supported with Liferay as of now There is already a...
Search Results in Recycle Bin are not ordered by Removed Date
legacy Troubleshooting
Issue When searching for content in the Recycle Bin, the entries are not sorted by Removed Date as expected. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution This behavior occurs because the entries are sorted by...
Repeatable web content structure items causes error and block publishing
legacy Troubleshooting
Issue Steps to Reproduce: 1) Take Liferay 7.1 and install fix-pack dxp-14. 2) Connect with MySQL 5.7 3) Create a structure with two text fields       a) Add one text field 1 - make it repeatable       b) Add another...
unsupported symbol error after migration with geolocation as field name
legacy Troubleshooting
Issue The word "geolocation" is not a reserved word in Liferay Portal 6.2 but in DXP it is. If a field name at Liferay Portal 6.2 is "geolocation", after the upgrade to DPX it could generated an Elasticsearch error...
How to define the log level of a service at the Liferay Cloud console from the URL
legacy How To
Issue I want to define the log level of a service To increase le VPN lo level to DEBUG  Environment Liferay Cloud Console Resolution Just need to configure the URL with the following structure with the correct...
ActionException error starting a node in cluster mode
legacy Troubleshooting
Issue When a node starts in cluster mode, with the property "cluster.link.enabled" enabled, an error trace like the following appears in the log: 2021-03-22 10:20:12.856 WARN [http-nio-8080-exec-1][PortalImpl:6840]...
Unable to disconnect Analytics Cloud instance from Liferay DXP
legacy Troubleshooting
Issue There is a known issue where you may be unable to disconnect the Analytics Cloud instance from Liferay DXP An error indicating "Error: Your request failed to complete." will appear in the UI, and the following will...
Any user who has not securely logged out will have their session terminated?
legacy
Issue Terminating the session of any user who has not properly logged out, for example, who has unexpectedly closed the transaction window, etc. This user does not have to wait for the default time-out to be...
DXP 7.3 FP2+ requires Liferay Connector to Solr 8 v4.0.1 to fix "BundleException: Could not resolve module: com.liferay.portal.search.solr8.impl _ Unresolved requirement" error
legacy Troubleshooting
Environment Liferay DXP 7.3 FP2+ Liferay Connector to Solr 8 v4.0.0 Symptom After installing Fix Pack 2 or higher on DXP 7.3 where the v4.0.0 version of the Solr 8 connector has been installed previously, the...
Why is some text formatting not being replaced when I select a different format?
legacy Troubleshooting
Issue After formatting text to Computer Code (or Cited Work, Error Message, Alert Message, or Info Message) I am not able to change the text format when selecting one of the other options such as normal or one of...
User Initials are no longer present in DXP 7.2+
legacy
Issue In Liferay DXP 7.0 the default user avatar had the user's initials in it. Now with DXP 7.2+ those initials are no longer present. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Unfortunately it is...
Why are the 'Site Variations' not working properly?
legacy
Issue Page variations in Staging do not save distinct versions when edited, instead, edits populate across all variations. Steps to reproduce 1. Start with a clean instance of Liferay 7.2 fix pack 9 2. In Site...
Can't add new content from the Asset Publisher on Content Pages
legacy
Issue When we use Widget pages, there is a '+' button on the Asset Publisher where we can create different assets That button is not available when the portlet is on a Content page Environment Liferay DXP...
Categorization of Assets are not working
legacy Troubleshooting
Issue Asset categorization is not working across the entire website. Steps to reproduce Click web content -> Add new web content -> Try to select Categories of web content There is no option to select the...
The picture tag gets removed from the adaptive image when using alt attribute
legacy
Issue Editing the published web content by adding the alt attribute in the source code of the image, the picture tag gets removed from the adaptive image. Steps to reproduce: Create dummy page Create web content:...
NoSuchInstanceFormException
legacy Troubleshooting
Issue The exception "NoSuchInstanceFormException: No DDMFormInstance exists with the primary key 0" triggers continuously even every minute. Environment Liferay DXP 7.1 Resolution This error may happen when Liferay...
Form Fields disabled
legacy Troubleshooting
Issue In a form, fields are disabled when filling it. While inspecting the same, it shows a 404 error status in the browser console. Also, the form is working perfectly for some users but not for all users....
Unable to configure the Jenkins/CI to connect with gitlab: "Expecting a valid secret token"
legacy Troubleshooting
Issue There is an open issue introduced in the Jenkins's plugin: Gitlab Branch Source plugin since the 1.5.2 version affecting to the CI integration in Liferay Cloud.  You can find this issue if you are trying to...
Authority to edit notices
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
No indication of backup process' status
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have started a backup/restore process and we...
How to check users who have turned on "Receive change notifications" in Asset Publisher
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to check the list of members who have been granted sight rolls
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there a way to allow upper cases in a screen name?
legacy
Issue Is there any way to ensure that a user's screen name maintains the same capitalization that is present in the AD (Active Directory) when the user is imported into Liferay? Environment Liferay DXP 7.2...