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Headless API returns BAD REQUEST when a friendlyURL contains a forward slash
legacy Troubleshooting
Issue The Headless API returns "HTTP Status 400 - Bad Request" when a / is included in a friendly URL The error can be thrown using these steps: - Login to Liferay as Admin - Go to the headless API page:...
What is the default Database Connection Timeout?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know the default database connection timeout and...
Asset Publishers on Content Pages show error messages in the remote live server
legacy Troubleshooting
Issue Asset Publishers on Content Pages show error messages in the remote live server. This issue appears in a multi-server environment where a site is configured for remote staging AND the live servers are...
org.jdom dependency can not be resolved in custom development after Liferay DXP 7.3 U10
legacy Troubleshooting
Issue If you have a dependency of org.apache.velocity, version "1.6.4.LIFERAY-PATCHED-1" (or 2) in a custom development, org.jdom package is not going to be resolved on deployment time after upgrading to Liferay...
Compilation error in unschedule job
legacy Troubleshooting
Issue Custom development not compiling due to arguments mismatch in Unschedule method: Compilation failure: method unschedule in interface com.liferay.portal.kernel.scheduler.SchedulerEngineHelper cannot...
Unable to create message factory for SOAP
legacy Troubleshooting
Issue When attempting to implement a soap client to call remote soap services, the following error occurred: Caused by: javax.xml.soap.SOAPException: Unable to create message factory for SOAP: Unable to create SAAJ...
The Layout Page Template Entry Widget Page Template Name could not be imported
legacy Troubleshooting
Issue A page template cannot be imported Steps to Reproduce: 1) Create a site named 'Test Site 1' 2) In Test Site 1, Design -> Page Templates -> Page Templates, create a new set. 3) Under the set, create a widget...
Is there a way to check the jobs that are being executed and that are in the queue?
legacy
Issue Is it possible to check the jobs that are being executed and that are in the queue in the UI? Environment Liferay DXP 7.4.X Resolution As of Liferay DXP 7.4, the UI has a Job Scheduler option where you can...
com.liferay.petra.process.ProcessException: java.io.IOException: Broken pipe error during indexation process
legacy Troubleshooting
Issue We have configured the text extraction functionality in an external process using the configuration: text.extraction.fork.process.enabled=true...
Unable to define the searchable option with new objects fields
legacy Troubleshooting
Issue Unable to configure the searchable options of new fields added to an object after it has been published. Steps to reproduce: Create an object: 'Pets' Add a new field: 'petName' (Text, indexed as text) Publish...
How can I get information about my Liferay license?
legacy How To
Issue Is there a way to get information about my Liferay license in the UI? Environment Liferay DXP 7.0+ Resolution On Liferay 7.0, 7.1, 7.2: Go to Control Panel > Apps > License Manager On Liferay 7.3, 7.4: Go to...
Upgrading from Fix Pack 1 to Fix Pack 2 in Liferay DXP 7.3, a NoSuchGroupException occurs
legacy Troubleshooting
Issue When upgrading from Fix Pack 1 to Fix Pack 2, issues with the control panel options arise, such as being unable to use the page building option and having no portlets visible on the home page. The console...
Application performance comparison between Unicast and Multicast configurations
legacy
Issue As per the business-specific requirement, modified the configurations by changing from default multicast with unicast clustering. While doing so, how the application performance will be impacted between Unicast...
com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption
legacy Troubleshooting
Issue The server is down with the below exception. What does this error mean? ERROR [https-jsse-nio-8443-exec-144] [JDBCExceptionReporter: 234] The driver could not establish a secure connection to SQL Server by...
Using JSONFactoryUtil.looseDeserialize method deserilizes to HashMap instead of my class.
legacy Troubleshooting
Issue We have a WAR portlet that uses JSONFactoryUtil.looseDeserialize method. Also, our class is defined as whitelisted. See following: json.deserialization.whitelist.class.names=\...
Getting com.mysql.cj.jdbc.exceptions.CommunicationsException on server startup
legacy Troubleshooting
Issue User gets below error on server startup/restart: ERROR [main][DialectDetector:147] com.mysql.cj.jdbc.exceptions.CommunicationsException: Communications link failure__The last packet sent successfully to the...
Create custom notification module
legacy Troubleshooting
Issue Unable to get notification over UI even after adding entry in usernotificationevent table through UserNotificationEvent API. Environment Liferay DXP 7.2 Resolution Even after adding entry in...
"Your request failed to complete" error is displayed on the user interface but there is no more information about it
legacy Troubleshooting
Issue If there is an unexpected error, sometimes a "Your request failed to complete" error is displayed on the user interface, but no additional information is given. How can I get more information on this error?...
How can I manually force the generation of document thumbnails?
legacy How To
Issue It is necessary to regenerate all thumbnails of the documents in documents and media. After executing "Reset preview and thumbnail file for Documents and Media" in the server administration section, the thumbnails...
NullPointerException in service builder methods after upgrade to DXP 7.3
legacy Troubleshooting
Issue After upgrading the portal to DXP 7.3, the following stack trace in some custom modules is reported: Caused by: java.lang.NullPointerException at...