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Error 403 - App not assigned
legacy Troubleshooting
Issue We received this error:  Error 403 - App not assigned - Sorry, you can't access Support because you are not assigned this app in Okta. If you are wondering why is this happening, please contact your...
Multiple UI errors while uploading duplicate images
legacy
Issue Users can see multiple UI errors while uploading duplicate images via document and media Steps to reproduce: Navigate to 'Content and Data'> 'Document and Media'>  Upload a document with a similar name or...
“Your request failed to complete” shows up when trying to discard changes of a published Publication
legacy Troubleshooting
Issue “Your request failed to complete” is displayed in the UI when trying to discard the changes of a published Publication. Environment DXP 7.4+ Resolution What happens is that, originally, the Discard...
Security Vulnerability CVE-2023-28708
legacy How To
Issue This security vulnerability (CVE-2023-28708) has been reported, and it is fixed in Tomcat 9.0.72. However, our current Liferay DXP 7.3 SP1 has a 9.0.40 Tomcat version. Environment Liferay DXP 7.3 Resolution...
Search is not working correctly with document and media files
legacy Troubleshooting
Issue Would like to find document and media files faster during item selection. Providing part of the file name in the search term does not return the correct results or return nothing. Using wildcard at the...
Configure Client Extensions Code with Github and Jenkins
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to deploy local code to the Liferay SaaS...
Merge Category Between Environments
legacy Troubleshooting
Issue We have the same category in UAT and Production but the category UUID is different. Therefore, we cannot import the web content lar file which exported from UAT.  Environment Liferay DXP 7.4 Resolution Steps to merge...
/language showing 403 forbidden url
legacy Troubleshooting
Issue When the user tries to access the URL: 'http://localhost:8080/language', even if the language page doesn't exist, it shows a 403 Forbidden error on UI instead of a 404 page not found. Logs error: ERROR...
The Job Scheduler Portlet is not accessible through the Control Panel
legacy
Issue A new Role has been created and enabled the Job Scheduler portlet to the new Role, but unable to access the Job Scheduler portlet with the new user. Steps to reproduce: 1. Navigate to Control Panel-> Role and...
UI showing '404 page not found' after appends '/' in the friendly URL
legacy
Issue Steps to reproduce: 1. Navigate to the product > Commerce. 2. Select 'U-Joint' product. 3. In SEO > Friendly URL > append '/' just after u-joint. 4. Navigate to the catalog page and select U-Joint Product....
Licensing Issues with iText PDF Library
legacy
Issue We need to understand that "Does the iText license come bundled with the Liferay License or needs to be procured separately?". Environment Liferay DXP  7.2 Resolution There is no license included for...
Slow build times when compiling a React Portlet
legacy Troubleshooting
Issue After setting up some libraries in package.json, like mui, the build time is longer than expected. Environment DXP 7.0, 7.1, 7.2, 7.3 DXP 7.4, Quarterly Releases Resolution In most cases, this...
Caches for Widget Pages and Content Pages
legacy How To
Issue There is not an easy way to know how many caches are, which their lifetime is, and how they can be cleared. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2023.Q1 Liferay DXP 7.3, 7.4 Resolution Widget Pages...
Unable to add custom object using collection display
legacy Troubleshooting
Issue Steps to reproduce: 1. Go to Control Panel > Object 2. Create a new Object O1 3. Click on Object > Account98 4. Go to tab relationship 5. Create a relationship "O1 rel" type "One to many" with custom object...
Vulnerable JavaScript dependency Bootstrap-select 1.12.4
legacy
Issue The version of bootstrap-select 1.12.4 is vulnerable to attacks. To overcome this, bootstrap-select should be upgraded to a non-vulnerable version. Environment Liferay DXP 7.3  Resolution Liferay does not...
I cannot add a relative URL into Form's "Redirect URL on Success"
legacy Troubleshooting
Issue Create a Liferay Form Open the Form's Settings In the field "Redirect URL on Success", enter a relative URL like "/web/guest" Result: Receive error message "Please enter a valid URL."   Environment Liferay DXP...
View Display Page for Objects is not working for guest users
legacy Troubleshooting
Issue When creating a Display Page Template to display entries of an object, even when setting the viewing permission to "guest," attempting to access the page template results in a 404 page. Environment Liferay...
Could not install Gradle distribution
legacy Troubleshooting
Issue While importing workspace from one system to another through a remote desktop connection, the below error has been encountered: Could not install Gradle distribution from...
"Index.on.startup=true" does not trigger "Reindex Spell-Check Dictionaries" on Startup
legacy
Issue Adding "index.on.startup=true" to the portal-ext.properties file does not trigger the reindex.   Environment DXP 7.4   Resolution The primary purpose of the property index.on.startup=true is to force reindex...
Custom Facet displays encoded term values
legacy Troubleshooting
Issue After setting up a custom facet on a search page, it only shows encoded values. The custom facet is configured with an Aggregation Field that includes a sortable search field. Environment DXP 7.2...