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Error 404 when trying to access Web Content & Document Media using a domain name
legacy Troubleshooting
Issue Error 404 when trying to access Web Content & Document Media using a domain name over the machine IP for the Liferay instance. Environment Windows Server 2019 using IIS Web Server Liferay...
User is unable to login after enabling ModSecurity
legacy Troubleshooting
Issue After enabling ModSecurity, below error message is printing in the webserver log file, and due to this user is unable to log in: ModSecurity: Access denied with code 403 (phase 2). Matched "Operator `StrEq'...
ModSecurity Alert Notifications
legacy
Issue Users want to enable ModSecurity alert notification, so that, whenever there is any breach/alert an email notification is sent to the configured user.  Environment LXC-SM 2024.Q2 Resolution ModSecurity does...
Configured Highlighted Structures are not displayed
legacy Troubleshooting
Issue After configured Highlighted Structures in 2024.Q1, they are not displayed in Web Content Administration. Environment Quarterly Releases: 2024.Q1 Resolution This feature is under a Release Feature Flag in...
Enabling SSO for our Liferay Console prevents logging in with email and password
legacy
Issue After enabling SSO for our Liferay Console, we are no longer able to log in with email and password.  Environment DXP 7.4 Resolution This is expected behavior, as per the Official documentation for SSO: "The first...
Redirection happening to Public Pages when URL is appended with numbers
legacy
Issue Liferay automatically redirects users to specific public pages when incorrect URLs ending with numbers are entered. This behavior leads to the unintended exposure of these public pages to all users. Steps to...
Staging publication fails with a duplicate entry on LayoutSEOEntry error
legacy Troubleshooting
Issue Staging publication is failing in my environment with the following UI error: An unexpected error occurred with the publish process. Please check your portal and publishing configuration. The...
Embedding a custom Portlet into a Liferay Web Content Article
legacy How To
Issue How to embed a custom MVC portlet into Liferay Web Content Article Environment Liferay DXP 7.4 Resolution Liferay DXP offers a powerful Taglib with a special tag <@liferay_portlet["runtime"]>  , which allows...
Fragment Links point to Staging from the Live site
legacy Troubleshooting
Issue After publication, some of the buttons mapped directly to pages in my site are pointing to Staging instead of the Live site. Clicking on these links prompts users to log in to the Staging site. The links...
Which database table should store the content of the paragraph fragment
legacy
Issue Where is the content of the paragraph stored in the database table? Steps to follow: 1. Start the server. 2. Navigate to the Site Menu > Pages. 3. Create a new page and publish it. 4. Edit the page and drag...
Using an Editor Config Contributor Client Extension in web contents
legacy Troubleshooting
Issue Apply a config contributor using a client extension to CKEditor in web content following the official documentation or the provided example does not show any changes in the web content editor....
Can SPA be safely disabled?
legacy
Issue We are developing some components and we are having issues with single-page application (SPA). Therefore, we would like to know if it can be safely disabled Environment Liferay DXP 7.3 Resolution From Liferay...
Form is not sending automatic reply emails
legacy Troubleshooting
Issue Our form is not sending automatic reply emails. The following error is present in the console logs "Unable to send message: Authentication unsuccessful, user password has expired." Environment Liferay...
All Headless API calls return 404 errors
legacy Troubleshooting
Issue When going to Control Panel > Applications > Process Builder and opening one of our existing workflows to edit it opens the edit screen but cannot load the definition. The following errors occur in the logs...
Some content data is not getting saved after publishing an article
legacy Troubleshooting
Issue When I input content data into my web content structure, the content data is not saved after I publish the article.  Environment Liferay Quarterly Release Resolution This is a known issue in Liferay and is...
Configuring an external Web Application Firewall (Akamai) in PaaS
legacy
Issue How to configure an external Web Application Firewall (Akamai) in PaaS? Environment Liferay DXP 7.4 Resolution Configuration of the external Web Application Firewall (Akamai) with Liferay Cloud comes...
Storage details are not available in plans and usage page
legacy Troubleshooting
Issue When we try to check storage usage for the Cloud project under Plans and Usage, we do not receive any information in the storage section. Environment PaaS, SaaS Resolution Storage use details are not...
Is there an Analytics Cloud API that can delete a specific user?
legacy
Issue Is there any API which can get called in Liferay Analytics Cloud to delete a specific user? Environment Analytics Cloud Resolution The following article: APIs describes that you can only query data, currently...
Content Pages and Fragments are not getting indexed after Saving
legacy Troubleshooting
Issue We are using Remote Elasticsearch, and noticed that it does not index content page or fragment on save Once we add or update a HTML fragment on a content page, the page will not be returned, when searching...
Is it possible to search web content using wildcards or a 'contains' clause?
legacy Troubleshooting
Issue Entering keywords in the search bar can only search for the Web Content at the beginning of the keyword. For example, if there’s a web content named “Text_name”, the users can find the web content typing “text”...
How to choose a default layout template
legacy How To
Issue We wonder if it is possible to configure a default layout to be chosen when a new widget  page is being created. Normally we do not use OOTB Liferay layouts, using our own developments instead (the red ones)....
Accessing Sitemap of a Child Site
legacy
Issue Is the sitemap of a child site separate from the parent site? How to access the sitemap of the child site? Environment Liferay DXP 7.4 Resolution A child site is similar to a parent site, they help to...
Deploying Client Extensions to multiple Virtual Instances
legacy How To
This feature is available with Liferay Workspace version 11.0.0+ This feature is only meant for local development when deploying to a local bundle. It is not intended for building client extensions that will be...
Language Key Import Issue
legacy Troubleshooting
Issue When exporting a language key from one instance and then import it to another instance, the translated sentence appears incomplete. Steps to reproduce: 1. Start the server.(Let's say-Instance 1) 2. Navigate...
Deprecated liferay-ui:logo-selector taglib replacement for custom favicon integration
legacy
Issue In this article we will discuss the deprecation of liferay-ui:logo-selector which was introduced with Liferay DXP 7.4 as a part of LPS-202768. Several features have been migrated to liferay-frontend:logo-selector,...
Hebrew(Israel) is replaced with English(United States) in Localization Settings
legacy Troubleshooting
Issue When I add Hebrew(Israel) from the Available List to the Current List in the Localization settings, it is replaced with English(United States) in the Current Language List.  Environment Liferay 2024Q2 with...
Guide to Resolving default Language Assignment in Web Content Structures
legacy Troubleshooting
Issue When creating web content, the default language you have configured for the site should appear as the enabled language for the new content. If a different language appears as the default, the...
How to change the . (dot) characters to hyphens (-) in Web Content article friendly URLs?
legacy How To
Issue We have several Web Content articles where the friendly URL contains some dots and we would like to have hyphens instead. Changing them manually is not only hard but we would also like to implement a workflow to...
The PageId changes each time the page is edited causing the category filter value to change each time.
legacy
Issue We are building a page which displays a Collection of “How to” Web Contents using a variety of Categories. As an alternative to using the Collection Filter to display the content of one category, we would like to...
Repeatable Form Fields take more than One-Click to Repeat
legacy
Issue When adding repeatable fields in a form, the form fields take more than one click to repeat   Environment Liferay 2024.Q1 Resolution This behavior is intended and introduced as a result of LPD-1720 When rapidly...
Facing UI error in the AI creator when adding the API key
legacy Troubleshooting
Issue AI creator is not working; it is showing the UI error when adding the API key to the Liferay instance. Steps to reproduce: 1. Start the server. 2. Navigate to the Global Menu → Control Panel tab → Instance...
GitHub Token Leak Exposure
legacy
Issue GitHub Personal Access Token has been leaked in a public Docker container hosted on Docker Hub. Some of the malicious packages like testbrojct2, proxyfullscraper, proxyalhttp and proxyfullscrapers work...
Additional user who can read the log file for the build in Jenkins (PaaS)
legacy
Issue An additional user in Jenkins is required (other than the default one with user ID 'customer') who can read the log file for the build. Environment Liferay DXP 7.4 Resolution The CI service (Jenkins)...
Disable AI Creator button in CKEditor.
legacy How To
Issue Starting from version 2023.Q4+, when creating web content that includes a 'Rich Text' field, the CKEditor offers a new 'AI Creator' button. This article provides the necessary configuration to hide this button in...
When using blade under Windows, I get 'Failed to find Java VM' error
legacy Troubleshooting
Issue Using any blade command, as blade version shows 'Failed to find Java VM' error Environment Microsoft Windows. Resolution This behavior can be related to updating the JVM after a blade installation. In this...
Unable to Access Liferay Javadocs from docs.liferay.com
legacy How To
Issue I'm trying to access Javadocs such as https://docs.liferay.com/portal/7.4-ga1/javadocs/portal-kernel/. However I'm getting redirected to https://learn.liferay.com/w/reference/index. Environment All versions...
Locked out of Liferay Portal after enabling OpenSSO
legacy Troubleshooting
Issue I enabled OpenSSO on my Liferay portal and now I cannot login to the portal. Is there a way that I can disable OpenSSO to log back into the portal? Environment Liferay Quarterly Release Resolution Access the...
Build Failure Due to Duplicate Client Extension ID
legacy Troubleshooting
Issue When attempting to build the Liferay project, the build fails with the following error message: > Task :client-extensions:liferay-sample-custom-element-1:validateClientExtensionIds FAILED FAILURE: Build...
Requesters are not included in Support ticket update emails
legacy
Issue Notification emails for Support tickets are not going to users who are working on a Support ticket. Support ticket emails are not bent sent to the primary member working on the ticket. Environment Liferay Help...
Where is the logic for handling the actions for the Terms and Conditions page?
legacy
Issue We would like to override the behavior of the default Terms and Conditions that can be activated in Liferay. Where is this logic located in the code? How can we override it? Environment DXP 7.0+ Resolution An...