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Cache is not alive (STATUS_SHUTDOWN) errors
legacy Troubleshooting
Issue I see Cache is not alive (STATUS_SHUTDOWN) errors in the logs of my clustered environment. I have modules that override com.liferay.portal.kernel.dao.orm.EntityCache.com.liferay.portal.model.impl.GroupImpl...
GraphQL multipart requests in DXP 7.4
legacy Troubleshooting
Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...
Custom fragments containing drop-zone not getting duplicate properly
legacy Troubleshooting
Issue Not able to duplicate the custom fragments containing dropzone. Steps to reproduce: 1. Start Liferay DXP 7.4. (Between update 60 and 2023.Q3.2 Quarterly Release) 2. Import the custom fragments.zip...
We cannot see Global Widget Templates when logged in as Site Administrator
legacy Troubleshooting
Issue We are Site administrators and when trying to configure some components, as Language Selector, we cannot select some default widget templates that belongs to the module. Environment Liferay DXP 7.4...
Custom OSGi module needs to be redeployed after application server restart
legacy Troubleshooting
Issue Custom OSGi module stops working and fails after an application server (i.e. Tomcat) restarts, and needs to be redeployed to get it to work again. Environment DXP 7.4 Resolution Blacklist the OSGi components before...
JSESSIONID hardcoded in Liferay codebase
legacy
Issue With the below piece of code in the Tomcat web.xml file(Tomcat/webapps/ROOT/WEB-INF/web.xml). <session-config>     <cookie-config>         <name>LR_JSESSIONID</name>     </cookie-config> </session-config> We...
"No JSON web service action with path /assetcategoryproperty/get-category-properties and method null for null" when upgrading to 7.4
legacy Troubleshooting
Issue After upgrading Liferay to DXP 7.4, I encountered multiple errors in the logs related to the get-category-properties method: 2024-01-31 00:01:37.016 ERROR...
Incorrect time displayed for all-day events
legacy Troubleshooting
Issue When the "All Day" checkbox is selected and saved in the Calendar widget, default times are shown when the event details are opened. This behavior is unexpected, as the start and end times should not be...
Upgrading to Quarterly Release 2024.q1.1+ fails with a Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade error
legacy Troubleshooting
Issue I tried to upgrade to the Quarterly Release 2024.q1.1. However, the upgrade fails with the following error in the log: Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade  Environment Below...
Is it Possible to Access the Entire Document Hierarchy Page with API?
legacy How To
Issue How to access the entire document hierarchy page using API? Environment All environments Resolution By default, the GET Documents call in the Liferay API restricts access to the root page, preventing...
PostgreSQL JAR file can be safely removed?
legacy Troubleshooting
Issue We are deploying Liferay using the Tomcat bundle and noticed the inclusion of a postgresql.jar file. Since our environment utilizes MySQL, can we safely remove this file from all our deployments? It's being...
Calendar displays incorrect time when creating event in Month view
legacy Troubleshooting
Issue The Calendar Widget does not reflect the correct time when creating an event in the "Month" view. After configuring the event time and publishing it, the displayed time in the event window does not match...
Configurations file is not reflecting for Elasticsearch
legacy Troubleshooting
Issue When users try to change configurations using .config files, these may not always be reflected. Environment Liferay DXP 7.4 Resolution The concerns outlined above mostly happen when the configuration is saved...
Rollback an upgrade on Liferay DXP
legacy
Issue How can user rollback an upgrade to it's earlier version in DXP? Environment Liferay DXP 7.3+ Resolution Liferay's upgrade process upgrades the DB schema to make it compatible with the specific higher version...
Accessing login without a server restart after running Liferay setup wizard
legacy
Issue Is there a scenario that users would be able to immediately access the login screen after running the setup wizard without a server restart? Environment Any Liferay DXP environment Resolution A Liferay setup would...
Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. 2023-12-22 12:03:06.499 ERROR [Framework Event Dispatcher: Equinox...
Error "PWC6345: There is an error in invoking javac. A full JDK (not just JRE) is required" presented in the logs
legacy Troubleshooting
Issue When trying to open Blogs, WebContens or other Liferay features, the following error is displayed in the Logs: 2024-01-19 15:48:45.179 ERROR...
Segments API taking more time
legacy Troubleshooting
Issue When there are around 230 user segments, it displays content based on the segment when the user logs in. Since there are more segments, the segment API takes more time to get the user segment. long[]...
Does Liferay have a health check URL or a similar monitoring mechanism?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to monitor Liferay nodes health in order to connect it...
Need to clone a Production environment to a lower one
legacy How To
Issue We had some issues upgrading our Production environment about a year ago and had to roll it back. Our Non Production and Pre-production environments remained on the newer version of Liferay (at the time) and we...