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TemplatePortletPreferences.reset() is not available
legacy Troubleshooting
Issue A Web Content Template from previous versions with the following code is rendered: <#assign journalArticlePreferencesMap = {   "portletSetupPortletDecoratorId": "barebone",   "groupId": "54321",   "articleId":...
NullPointerException in com.liferay.layout.page.template.service when upgrading from 7.0
legacy Troubleshooting
Issue Following error appears when upgrading from 7.0 to 7.4 if page template has no name: Caused by: java.lang.NullPointerException at...
module.framework.system.packages.extra Moved From portal.properties to system.properties
legacy Troubleshooting
Issue After attempting an upgrade to DXP 7.4 Update 49 we are experiencing issues that suggest the below property may have been deprecated or moved. module.framework.system.packages.extra=/ Environment DXP 7.4 Update...
Illegal mix of collations during upgrade process
legacy Troubleshooting
Issue You might encounter the following error or similar during the upgrade process if your database's collation differs from the collation of the tables: com.liferay.portal.kernel.upgrade.UpgradeException:...
After creating a new instance, we cannot log in to it.
legacy Troubleshooting
Issue We have created a new instance using the example.com domain. After creating it, we cannot log in to the new instance using the user: test / password: test credentials. What can we do to solve our problem?...
Is there an official docker image I can use with Alpine OS?
legacy
Issue I noted that Alpine OS is no longer available in the newer Liferay DXP docker images, they use Ubuntu instead I would like to know if Liferay plans to include Alpine OS again Environment Liferay DXP 7.0+ Resolution...
How to fix the error: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true"
legacy Troubleshooting
Issue When starting one Liferay node, the following error is written to the log file: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true". The Liferay server is using...
How to configure email sender and email logging for Multi-Factor Authentication?
legacy How To
Issue I would like to understand where sender email address for Multi-Factor Authentication comes from. I would like to set the log levels so I can see when emails are sent. Environment Liferay DXP 7.4 Resolution Set...
Non logged in users can see the permission portlet
legacy Troubleshooting
Issue Non logged in users can see the permission portlet via a certain URL Environment Liferay DXP 7.2 Resolution Remove com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet from the default property...
Broken pipe message in the log when opening Liferay for the first time
legacy Troubleshooting
Issue Opening Liferay in the browser after removing the osgi/state folder (due to patching best practices) shows the following error message in the log: 2020-04-01 03:54:29.581 ERROR...
Endpoint doesn't work if I use the path specified in /api/jsonws page
legacy Troubleshooting
Issue When we open the /api/jsonws page in Liferay and would like to use any endpoints that are namespaced, nothing happens This means that all endpoints that are not under the context name of "portal" are...
Creating a notification template throws a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'
legacy Troubleshooting
Issue When I attempt to create a notification template, the creation fails and I see a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'> in the logs. I recently updated Liferay...
Asset Libraries throw warnings after upgrade from DXP 7.3
legacy Troubleshooting
Issue During or after upgrade from DXP 7.3 the following output is visible in the log: WARN [Portal Dependency Manager Component Executor--1][BasePortletIdUpgradeProcess:511] null...
Guest permissions set on uploaded file
legacy
Issue The user could choose to inherit the permissions from the parent folder when creating new folders/files inside one folder. If the permissions of the parent folder have been modified, it would be better if the...
Alter published Object on Oracle DB
legacy Troubleshooting
Issue Once an object has been published, it's not possible to alter the object when using Oracle DB. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a...
Need to find the number of user visits to a page in the website
legacy How To
Issue Need to add the page hit count on a portal site to the audit report. Environment Liferay DXP [all versions] Resolution You can add page view events to your audit report, but keep in mind that doing so adds...
Can I change the permission for Liferay logs?
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Unable to set company logo
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > Instance Settings > Instance Configuration > Appearance. 3. Set a custom company logo. 4. Click Save. Expected...
Is it possible to customize Liferay's core libraries?
legacy
Issue What happens if a user encounters an issue that can be resolved by customizing Liferay's core libraries, such as the 'AutoDeployDir.java' class? Is this the right approach? Environment Liferay DXP [all...
"Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error while server restart
legacy Troubleshooting
Issue "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error has been observed while server restart. Environment Liferay DXP 7.2 Resolution If you have a cluster setup and you have restarted one of...