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How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?
legacy Troubleshooting
Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate...
Users are not allowed to create organizations at a higher level than where they currently are
legacy
Issue Can we enable users to create organizations that are at a higher level in the hierarchy than their own membership?   Example: Parent > Organization > Child Organization > Child Organization 2.0 Can a user...
Unable to select Specific Display Page Template for the default 'Home' page from the page hierarchy
legacy Troubleshooting
Issue While creating web content and while selecting the Specific Display Page Template, the ‘Home' page does not get enabled and hence the child page associated with the 'Home’ page cannot be selected....
Gaining access to Analytics Cloud Workspace
legacy
Issue Could you please provide access to the Liferay Analytics workspace? Resolution Once the workspace is created, the decision of who can access it falls on the Owner of the workspace. If you do not know who is the...
Redirecting to login page when authenticated via SAML returns a 500 error
legacy Troubleshooting
Issue Navigating to to the login page /c/portal/login on the SP throws a 500 error when already logged in through SAML. Environment DXP 7.3 DXP 7.4 Resolution This is a known issue affecting DXP 7.4 U80 and lower and...
After copying the data to the Message Board, the numbered list not continuing
legacy Troubleshooting
Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to...
Enable/Disable Multi-Factor Authentication
legacy How To
Issue If there is any problem related with the way two-factor is working or do you simply want to deactivate it for some reason. Environment Liferay DXP 7.4 2023 Q1 - 2023 Q4 2024 Q1 Resolution There are two...
The users imported from LDAP cannot change their password
legacy Troubleshooting
Issue The users who were imported from LDAP cannot modify their passwords from My Account. Environment All Liferay DXP environments Resolution Make sure that LDAP Export option is enabled. Ensure that the credentials...