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Expected regex syntax to validate Liferay form fields
legacy Troubleshooting
Issue Facing invalid error message on form UI while working with the 'Regex Expressions' to validate the fields even though right email id is entered. Issue encounters while using the below regex to validate an email field /^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,3})+$/ ...
SAML with Azure AD Fails to Authenticate and Throws Email Validation Error when URL format attribute names are used
legacy Troubleshooting
Issue Liferay SAML integration with Azure AD may not be properly configured, specifically in regards to the Attribute Mapping. This results in an Email Validation error being thrown in the logs when a user attempts to log-in for the first time. Sample error message: 2021-03-19...
CSS minifier skips translating relative urls for already minified files
legacy Troubleshooting
Issue Combo servlet bundles/aggregates multiple CSS files into single downloads. Some of those CSS files might already have been minified, so those are not minified again. Apart from bundling multiple files, the Combo servlet also translates relative URLs used in CSS files so that they...
F5 web server device blocks Liferay URL with message: "Bad multipart parameters parsing / No boundary defined for multipart request"
legacy
Issue A F5 web server device (for example, a load balancer) blocks a Liferay URL with messages like: Bad multipart parameters parsing No boundary defined for multipart request Flagging the request to process the URL as a violation. Environment Liferay DXP 7.0+ Resolution As Liferay...
Why is the public IP of a service changing?
legacy Troubleshooting
Issue Checking the web address for a service, for example webserver-acme-test--ports.lfr.cloud, administrators may notice an unexpected change in the public IP address. Environment Liferay Cloud Resolution In your internal architecture, point the devices to the hostname instead....
Mapping of 'LDAP' attributes in Liferay
legacy
Issue The requirement of mapping the below attributes in Liferay with the user profile. When was the last password being set, required 'pwdLastSet' attribute  When was the last login date, require 'lastLogin' attribute Active and deactivate users in LDAP, require 'enabled' attribute...
Is it possible to stream the logs of the liferay service to Dynatrace?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to stream the logs of the liferay service to Dynatrace? Environment Liferay SaaS Resolution At the time of writing...
Patching Tool 'WARNING: some of the currently installed fixes are not available' while installing certain Fix Packs
legacy Troubleshooting
Issue When trying to upgrade from DXP 7.0 Fix Pack 90 to Fix Pack 96, the Patching Tool shows the following message: WARNING: some of the currently installed fixes are not available: * LPS-94011 * LPS-107323 The patch installation process won't run to prevent unintended rollbacks. If you...
How do I resolve a Tika WriteLimitReachedException error?
legacy Troubleshooting
Issue I am seeing the following error: org.apache.tika.sax.WriteOutContentHandler$WriteLimitReachedException: Your document contained more than 1048576 characters, and so your requested limit has been reached. To receive the full text of the document, increase your limit. (Text up to the...
"SSLException: No PSK available. Unable to resume" error is thrown and Elasticsearch Monitoring/X-Pack Monitoring widget is broken with Kibana 7.11+
legacy Troubleshooting
Environment Liferay DXP 7.1-7.3 with Liferay Enterprise Search subscription Elasticsearch Monitoring/X-Pack Monitoring widget Elasticsearch & Kibana 7.11+ JDK 11 Symptom When Liferay DXP is configured with JDK 11 and is connecting to Elasticsearch and Kibana 7.11+, the following error...
Lots of warnings in the logs: SecurityException Access denied to com.liferay.document.library.kernel.service.DLAppService#ge tFileEntryByUuidAndGroupId
legacy Troubleshooting
Issue In our server logs we see a lot of warnings with stack traces like these: 2021-03-05 07:10:40.666 WARN [http-nio-127.0.0.1-8080-exec-276][PortalImpl:6843] java.lang.SecurityException: Access denied to com.liferay.document.library.kernel.service.DLAppService#ge...
The Asset Publisher shows no content for non-admin roles after upgrading to 6.2 EE portal-173+ fix pack
legacy Troubleshooting
Issue After upgrading from an old 6.2 EE fix pack up to a newer one, for example portal-173-6210, users with non-admin roles will no longer be able to see web contents in the Asset Publisher, instead, users with OmniAdmin rights, will see the contents. Environment Liferay 6.2 EE...
Fixed Some Performance Issues in Liferay 7.0
legacy
Issue Some known performance issues Environment Liferay 7.0 Resolution Liferay has fixed some performance issues which were impacting a lot to the Memory and CPU consumption in 7.0. Also, in data transferred to the browser in production environments. LPS-91566, LPS-92810, LPS-92402,...
What difference is there between System Setting and Instance Setting LDAP configurations?
legacy
Issue There are two locations within Liferay DXP where LDAP configurations can be set. One is the System Settings (Control Panel -> Configuration -> System Settings -> Security -> LDAP) and the other the Instance Settings (Control Panel -> Configuration -> Instance Settings -> Security...
Changing comments' order of Web Content Display
legacy
Issue I would like to configure the comments section in a Web Content Display to show comments in descending order by modification date (from newest to oldest). By default, they are displayed in ascending order (from oldest to newest). Environment Liferay DXP 7.2 Resolution The order of...
Some form pages fail to show the content with error Unable to deserialize object
legacy Troubleshooting
Issue When trying to view a form page with an associated custom portlet, the page failed to render the form. The portal log shows the following error: 2021-01-26 00:04:23.021 ERROR [ajp-nio-127.0.0.1-8009-exec-227][JSONWebServiceServiceAction:126] Unable to deserialize object 2021-01-26...
#undefined is added to the URL when there is an Asset Publisher in a page
legacy Troubleshooting
Issue After upgrading from DXP 7.0 Fix Pack 96 to Fix Pack 97, the #undefined text is appended to the URL on the portal pages. Environment Liferay DXP 7.0 Fix Pack 97 Liferay DXP 7.1 Fix Pack 21 Resolution Please install Liferay DXP 7.0 Fix Pack 99+ or Liferay DXP 7.1 Fix Pack 23+ Or...
AlloyEditor Code View no longer respects line breaks
legacy Troubleshooting
Issue After upgrading from DXP 7.0 Fix Pack 96 to Fix Pack 97, the AlloyEditor "Code View" option no longer formats the markup. Environment Liferay DXP 7.0 Fix Pack 97 Resolution Please request a Hotfix with the LPS-127857 Additional Information Update liferay-ckeditor to...
Errors Updating Liferay Workspace
legacy Troubleshooting
Issue I'm running into errors when attempting to update my Liferay Workspace to a higher version. Environment Liferay Developer Studio Liferay Workspace with Gradle Build Resolution If your project does not build or you're encountering errors when running any Gradle command, it likely...
Toggle Controls button missing in Liferay DXP
legacy
Issue In Liferay DXP, I no longer see the Toggle Controls button that was available in Liferay Portal. The Toggle Controls button in Portal 6.2. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is an intentional change implemented in LPS-63002. The Toggle...
Subscribed user does not receive email notification from Asset Publisher
legacy Troubleshooting
Issue I set up the option for users to subscribe to Asset Publisher content I subscribe with a separate User I add new content The User does not receive any notification email Environment Liferay DXP 7.1+ Resolution The reason you are not receiving the email may be that Liferay performs...
Warnings "Attempting to upgrade X table by recreating table"
legacy
Issue During an upgrade to newer versions of the portal, warnings like "Attempting to upgrade some table by recreating table due to some reason" may be found in the logs. They can cause confusion and makes one wonder if they will have impact later or can be ignored. For example:...
Two separate java processes are created when starting Liferay 7.3
legacy
Issue When you start Liferay 7.3 you can see two new different Java processes running, while in older versions only the first one was created: org.apache.catalina.startup.Bootstrap com.liferay.petra.process.local.LocalProcessLauncher Environment Liferay 7.3. Resolution...
How do I Add More Than One Field To the Custom Mapping Sections in My 7.0 LDAP Setup?
legacy How To
Issue I would like to add multiple fields to the custom mappings section in my LDAP setup. Environment DXP 7.0 Resolution During LDAP setup, navigate to Control Panel > Configuration > Instance Settings, in the Configuration tab scroll down to Authentication > LDAP and select the Add...
Why Does the Site Selector Menu in the Control Panel Direct Traffic to an Empty Page?
legacy
Issue In DXP 7.1 and below, the links in the site selector menu in the control panel took me directly to the site home page. In DXP 7.2 and above, clicking on the site name in Control Panel > Sites > Sites directs me to an empty page which says "no sites were found." Environment DXP 7.2...
DLFileRank query running for a long time and taking up pool usage
legacy Troubleshooting
Issue I am seeing a long running database query and am concerned about its impact on my environment:  insert into DLFileRank (groupId, companyId, userId, createDate, fileEntryId, active_, fileRankId) values (:1 , :2 , :3 , :4 , :5 , :6 , :7 ) Environment Portal 6.2 Resolution Similar to...
Error executing FreeMarker template with #null when rendering web content
legacy Troubleshooting
Issue When trying to render a web content we get the following error in Liferay DXP log: 2021-02-12 11:41:48.911 ERROR [http-nio-8080-exec-9][runtime:59] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==>...
Is it Possible to View HTML Source Code in Text Fragments?
legacy
Issue As a user, I would like to have access to the HTML source code for text fragments. Environment DXP 7.3 Resolution Alloy Editor does not currently have a source code view feature.  Additional Information It may be possible to create a custom button on the inline toolbar using the...
Increase/decrease uploaded image resolution to make to 300 DPI as standard
legacy
Issue A requirement of increasing/decreasing uploaded image DPI (resolution) to make to 300 DPI as standard. Required API which we can be called programmatically from the code to increase/decrease DPI for uploaded image. Environment Liferay 7.2 Resolution Liferay doesn't have such API...
How can I modify the Admin Theme?
legacy How To
Issue Sometimes we need to modify some aspects of the admin-theme, for example, to change the look and feel of web content editions. Environment Liferay DXP 7.0, 7.1 Resolution The admin-theme can not be modified directly, we need to create a new theme based on the admin-theme and then...
Roles are getting deleted
legacy Troubleshooting
Issue While adding the roles up to 20 if chosen 20 Items per page but if try to add multiple roles further then all the roles is getting deleted except the latest one. Environment Liferay Portal 6.2 Resolution The issue has been resolved in liferay-fix-pack-portal-169-6210 or above....
Site Administrators can't edit or create Workflows
legacy
Issue A user with the Site Administrator can't create or edit workflows through Kaleo Forms Admin. When attempting to do so, the user sees that the fields are greyed out and the 'Save' button is missing. Environment DXP 7.0 Fix Pack 82+ DXP 7.1 Fix Pack 12+ DXP 7.2+ Resolution This...
How Do I Resolve "Page Not Found" Errors Thrown by Custom 404.jsp Pages in 7.3?
legacy Troubleshooting
Issue When I navigate away from my custom 404.jsp page in 7.3, I see a "Page Not Found" error instead of the intended page. Environment Liferay DXP 7.3 Resolution A solution is described in LPS-127143, and will be released in a future fix pack. Additional Information Read this article...
A Liferay Cloud hosted website won't redirect https://mydomain to https://www.mydomain
legacy Troubleshooting
Issue When opening a Liferay Cloud hosted website without the www part in the URL, the redirection to the site with the www part in it will not happen. Example: https://mydomain.com will not redirect to https://www.mydomain.com Environment Liferay Cloud Resolution WARNING! The below...
How do I remove items from the User Personal Bar without customizing it?
legacy How To
Issue There are items in the User Personal Bar by default that we aren't using or don't want users to access. We want to remove these items without creating a custom module. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution There are two different configuration areas...
Unable to use the Action button under Sites
legacy Troubleshooting
Issue Steps to Reproduce: 1) Manually deploy Liferay on Wildfly 8.2. 2) Start up the portal and navigate to Control Panel > Sites > Add blank site. 3) Click on any Action button with to the Sites. Actual Result: The action button doesn't work. Expected Result: The Action button should be...
Unable to render forms in custom portlet anymore
legacy Troubleshooting
Issue You have some custom code (e.g. a portlet) which programmatically renders a form But after a patch level upgrade, this does not work anymore, the form is not rendered Environment DXP 7.2 Resolution It might be that you are having this issue due to the changes introduced by...
Using data providers to populate states based on their country
legacy Troubleshooting
Issue Create data providers for the country list and state list by using the below Liferay provided 'Rest Web Services'. localhost:8080/api/jsonws/country/get-countries and localhost:8080/api/jsonws/region/get-regions?country-Id={countryId} State list is not coming on selecting of the...
Allow users to get accurate search results for public page content when using the common search functionality
legacy Troubleshooting
Issue After publishing to 'Live' and 'Re-indexing', when searching for the public page once again on the staging server, zero results displayed. After configuring 'Remote Staging', the search results which were appropriate earlier have even stopped coming up. Environment Liferay 7.2...
Accurate search results for public page content after configuring 'Remote Staging'
legacy Troubleshooting
Issue No results found after publishing changes to live Steps to reproduce:  Set up a clean instance Set up another (remote environment) instance. Create a new content page in the local environment. Add a basic component (for eg. banner center). Update heading of the banner (added...
Huawei devices and Liferay Push notifications
legacy Troubleshooting
Issue Liferay Push uses Firebase Cloud Messaging. Firebase Cloud Messaging will not send notifications to devices that don't have Google Services running on them. As of May 16, 2019, Google Services cannot run on Huawei devices. See Answering your questions on Huawei devices and Google...
Custom Category in Breadcrumb
legacy
Issue Trying to add an entry in Liferay Breadcrumb in the custom portlet.  Environment Liferay DXP 7.0 Resolution The requirement is not available out of the box in Liferay. If you want to achieve this functionality, you can achieve it through customization.  Additional Information...
New Virtual Instance cannot be created if "passwords.default.policy.check.syntax=" is set to true
legacy Troubleshooting
Issue If I set passwords.default.policy.check.syntax=true in my portal-ext.properties file, I cannot create a New Virtual Instance I get an error in the logs: ERROR [ajp-nio-127.0.0.1-8009-exec-34][EditInstanceMVCActionCommand:121]...
Unable to preview images when selecting images in Web Content image field
legacy Troubleshooting
Issue Unable to preview images when selecting images in Web Content image field. Environment Liferay DXP 7.1 Resolution There is a possibility the issue is caused by the missing configuration on the Adaptive Media page. The Preview 1000x0 and Thumbnail 300x300 are enabled by default on...
Only deleting pages from Staging to Remote Live
legacy How To
Issue I want to be able to delete pages on my Remote Live site without publishing any other changes or content from Staging to Remote Live. Environment Liferay DXP Resolution After deleting the respective pages from the Staging environment, click Publish to Live> Switch to Advanced...
How Do I Change Where Documents are Stored When Uploaded Through the Forms Upload Field?
legacy Troubleshooting
Issue As an administrator, I would like to make the files uploaded by one user through the forms upload field hidden from other users, but I don't see a way to restrict view permissions to the Document Library root folder (where documents are stored when using the forms upload field)...
Disabling embedded Elasticsearch in DXP 7.3
legacy How To
Issue How to disable the Embedded Elastic Search? Environment Liferay DXP 7.3 Resolution Please refer to the steps below: Create a configuration file named "com.liferay.portal.bundle.blacklist.internal.BundleBlacklistConfiguration.config" and place this file into $Liferay-Home → osgi →...
Uploading Images through Web Content disappear after upgrade
legacy Troubleshooting
Issue When uploading images using the image field in a web content structure, the images do not appear in the documents and media portlet. After running the upgrade to Liferay DXP 7.3 from a prior version of Liferay, the web content that contained the images that were uploaded through...
Control Panel Menu is displaying for all users
legacy Troubleshooting
Issue All authenticated users are seeing the Control Panel displayed on the left-hand side of the screen Environment Liferay DXP Resolution Display of the control panel is controlled by the permission Portal: View Control Panel Menu If this permission has been added to any role that a...
Unable to download files bigger than 1GB: "upstream prematurely closed connection while reading upstream"
legacy Troubleshooting
Issue You can not download big files from the Liferay DXP, in general you can have problems with files bigger than 1 GB, as commonly are some LAR files. There is an error in the webserver service's log file similar to: [error] 75#75: *344298 upstream prematurely closed connection while...
Number of unknown visitors is lower for past months than it was before in Analytics Cloud
legacy
Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and over in time. Environment Liferay Analytics Cloud Resolution Analytics Cloud stores...
Your browser doesn‘t support pasting with the toolbar button or context menu option
legacy How To
Issue When trying to paste content from the clipboard into the CKEditor through the "Paste as plain text" button on Google Chrome or Mozilla Firefox, you'll receive the message: Environment Liferay DXP 7.2+ CKEditor v.4.7.0+ Google Chrome or Mozilla Firefox Resolution Use the keyboard...
How to identify the fixes included in a hotfix
legacy How To
Issue I want to be able to know what fixes are included in my hotfix. Environment Liferay Portal Liferay DXP Resolution The hotfix ZIP archive contains a file called fixpack_documentation.xml. All the fixes included in the hotfix should be listed under the tag <fixed-issues>. In newer...
Values of hidden form fields are not saved/submitted anymore
legacy How To
Issue After installing dxp-18 (DXP 7.1) or dxp-2 (DXP 7.2), values we have in form fields hidden through rules show empty after submitting the form, when viewing the form entries. Environment DXP 7.1 DXP 7.2 Resolution This change was introduced by...
Unable to initialize Elasticsearch cluster, health status is in RED
legacy Troubleshooting
Issue When the search cluster is in RED, this results in the Liferay service (DXP) not starting or starting without search capability. A RED status usually means that the search cluster has an inconsistent status because of a data lost or data corruption. You can see the following error...
Users without Admin role cannot initiate SSO on the SP when using expando fields
legacy Troubleshooting
Issue When using expando field as "Name Identifier Attribute Name=expando:concurid", user without Administrator role can not initiate SSO. Steps to reproduce: On IdP end Add a custom field 'field1' for user.  Go to SAML Admin > Service Provider Connections, make sure the "Name Identifier...
Additional JavaMail properties not being considered in mail server configuration
legacy Troubleshooting
Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should be stated in a separate line. Property statement should follow the syntax...
Service keeps on restarting
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on restarting without any errors Environment Liferay SaaS Resolution When the service is on...
CDN Server location for Liferay Cloud
legacy
Issue Where are the CDN server locations? Environment Liferay Cloud Resolution CDN available in Liferay Cloud is provided by Google Cloud Platform (GCP). Please check the GCP's CDN location for more information. The CDN is enabled in all environments by default, except for dev...
Workflow is not getting triggered on a custom entity
legacy Troubleshooting
Issue The below errors are observed on the Liferay console whenever trying to apply a 'Single Approval Workflow' on a 'Custom Entity' ERROR [com.liferay.portal.workflow.metrics.internal.petra.executor.WorkflowMetricsPortalExecutor-2][WorkflowMetricsPortalExecutor:56]...

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