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AlloyEditor image toolbar no longer pops-up
legacy Troubleshooting
Issue 1) Start 7.2.x and login as Admin 2) Go to left Sidebar > Liferay DXP > Content and add a new Basic Web Content 3) Click in the content editor and then on the "+" button > select the Image icon and choose one image 4) After the image has been added to the content editor, click on...
Multiple rich text fields assign the same default value
legacy Troubleshooting
Issue If several 'Rich Text' components are included in a form and assigning a different default value to each of them, then while saving, it assigns the same value to all the fields. Steps to reproduce: Start a new DXP 7.3 bundle Create a new form Add a Rich Text field and add a...
Avoid the categories conversion of the Web Content types during the upgrade to 7.0
legacy How To
Description Previous to 7.0, you were able to classify the web content with a type. The types could be specified in the portal-ext.properties, being the next the default types list: # # Set the list of article types. The display text of each of the article # types is set in...
Which is the correct place for Liferay to automatically display an error message ?
legacy
Issue The error message that appears in a widget whenever the user wants to launch an error, sometimes the message appears at the bottom of the page and others at the top. For example, the same portlet twice in a row generates the message in two different places. Environment Liferay DXP...
Configuring Liferay with Wildfly
legacy How To
Issue Detailed steps to Install Liferay DXP on Wildfly Environment Liferay DXP 7.2+ JDK 1.8 Note: For the Wildfly version check for the Liferay compatibility matrix of 7.2 and 7.3 Resolution Download the below files from the Help Center: DXP WAR file Dependencies ZIP file OSGi...
Updating Dynatrace Users
legacy How To
Issue I can't invite or modify the permissions of my team members on our Liferay Cloud-provided Dynatrace tenant.   Environment Liferay Cloud Resolution This behavior is expected. At this time, the only way to add new members to your tenant, or modify their permissions, is to Submit a...
Unable to export users to CSV from some instances
legacy Troubleshooting
Issue Users cannot be exported in some instances: the interface gets blank, and the following exception is thrown: "2021-04-08T10:57:43.604+0200 ERROR [http-nio-8080-exec-25][ExportUsersMVCResourceCommand:100] java.lang.RuntimeException: java.lang.NullPointerException...
Unable to edit form if interface configured in other locale other than English language
legacy Troubleshooting
Issue Unable to edit email in form or save any form if the user configured their interface in other than the English language. Reproduction steps: 1) On clean instance, configuration leaves only 'Spanish' as available locale and set 'Spanish' as default locale 2) Create a new form, enter...
Where to place pre-startup scripts in Liferay Workspace
legacy Troubleshooting
Issue We are building Docker images so we run the task "gradle buildDockerImage" to build our image. We would like to know the following: Where do we have to place in our workspace "pre-startup" scripts? We have tried to create the folder in common or specific environment folder but then...
Custom Excluded Paths in SPA
legacy How To
Issue So far, it's been possible to disable SPA across an instance, for some portlet or for an individual element. However, having more flexibility to disable SPA has been requested multiple times. What if I want to disable SPA for one site? Or just for one URL? Environment Liferay DXP...
Analytics scripts added to a site is displayed on a page
legacy Troubleshooting
Issue When I add analytics scripts in Site Settings, I see that the script is displayed at the top of the page and is not properly added to the site. Environment Liferay DXP 7.0+ Resolution This behavior is reported and fixed in LPS-127611. Please open a Help Center ticket requesting a...
Requirement of blog multi-lingual functionality
legacy
Issue Why isn't the blog multi-lingual where many other asset types are? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Currently, blogs are not multi-lingual (localized) in Liferay. For some customers, this would be an important feature. Hence, the feature...
Liferay Portal stops working after changing the theme to Minium or Speedwell
legacy Troubleshooting
Issue When I changed the Current Theme in the Public Pages settings to Minium, Freemarker errors are thrown and Liferay Portal immediately stops working: ERROR [default task-16][runtime:59] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null...
Hidden fields have their values saved with the Form entry
legacy Troubleshooting
Issue If a form has a hidden field with a pre-defined or an entered value, it saves that value to an entry when it is submitted. The hidden field should not save any value, it should be left blank. Environment Liferay DXP 7.0 Fix Pack 98 Liferay DXP 7.1 Fix Pack 17 Liferay DXP 7.2 Fix...
'Portlet is temporarily unavailable' error for Sharepoint Connection
legacy Troubleshooting
Issue A day or two after successfully configuring a Sharepoint Connection, I now see a "Portlet is temporarily unavailable" error in the UI and the following error in the Liferay logs when attempting to open the Sharepoint repository again: ERROR...
Error when a file in Sharepoint repository contains special character in title
legacy Troubleshooting
Issue If a Sharepoint repository contains a file with a special character in its title (ex: 'File#s.docx'), opening the Sharepoint repository in the Documents and Media portlet leads to a blank page with the following error in the Liferay logs:...
Native authentication in existing ES setup
legacy
Issue How to set up a native authentication feature for the existing elastic search setup? Environment Elasticsearch 2.x Elasticsearch 5.x Resolution The Native user authentication comes when there is a Shield Plugin installed and from Elasticsearch version 5.0 onward, Shield is part of...
Unable to perform any document & media related task post updating Upload Request Size field under system settings.
legacy Troubleshooting
Issue Post updating the upload request size field under system settings user is unable to perform any document & media-related task like uploading files, creating the folder, etc. with the below warning in the server console. 2021-04-30 09:03:17.402 WARN...
Support between Amazon S3 and Liferay
legacy
Issue What is Amazon S3 and how it can be used with the Liferay? Environment Liferay DXP 7.2 Resolution Amazon S3 is part of Amazon Web Services (AWS). AWS provides many useful services in the cloud such as virtual servers, storage databases, etc. Amazon’s storage S3 service is...
Child organizations and organization users are displayed in one list in DXP
legacy How To
Issue When I view an organization and the users and child organizations are paginated, I want to be able to view all the child organizations separated from all the users within the organization. Currently, they're in one unified list: Environment DXP 7.1 and higher Resolution Currently,...
Setup Liferay’s document management with an Amazon S3 as a repository
legacy How To
Issue How to set up Liferay to use Amazon S3 storage instead of local storage and provide access information to S3. Environment Liferay DXP 7.2 Resolution Steps to follow : Amazon S3 requires a 'SAXParser' from the application server to operate. Apache Tomcat meets this requirement,...
Adding a valid liferay runtime in Dev Studio
legacy Troubleshooting
Issue When attempting to create a Liferay Module Project Fragment, I'm encountering the following error: "Please set a valid liferay portal runtime, you can initBundle or modify 'liferay.workspace.home.dir' to make it point to an existing runtime." Environment Liferay Developer Studio...
Patching Tool fails to install due to lack of file space
legacy Troubleshooting
Issue When trying to install a patch, the Patching Tool fails with a java.io.IOException regarding file space despite having enough space in the mount or drive where Liferay resides: 14:04:59,116 DEBUG [b:?] Getting started to install: dxp-12 14:04:59,124 ERROR [h:?] java.io.IOException:...
Combining Assets from All Segments in Asset Publisher when using Collections
legacy How To
Issue UserA is in our "Accounting" segment and our "HR" segment. Within an Asset Publisher, is there a way to see content from both on DXP 7.2 or DXP 7.3? Environment DXP 7.2 DXP 7.3 Resolution There is a new configuration to combine views for both Dynamic and Manual collections. When...
CPFriendlyURLEntryImpl error after upgrading to Commerce 2.1.2
legacy Troubleshooting
Issue After upgrading Liferay Commerce to version 2.1.2, the following error is thrown in the Liferay log: ERROR [default task-14][BasePersistenceImpl:440] Caught unexpected exception org.hibernate.MappingException: Unknown entity:...
Externalize Session Management
legacy
Issue  The session details should be stored in a centralized server so that it is shared with all the available nodes. Environment Liferay Portal 6.2 Resolution This is a specific business requirement that falls beyond the scope of Liferay support as this is something which is related to...
Disable Admin password reset email notifications
legacy
Issue The user should not receive the email notification for the password change. Environment Liferay DXP 7.0 Resolution The requirement is not available out of the box in Liferay. If you want to achieve this functionality, you can achieve it through customization.  Additional...
How to remove the + button from Document and Media
legacy How To
Issue How can the + button be removed from the Document and Media Portlet Environment Liferay DXP 7.0 Resolution To remove the + button from Document & Media Portlet, please follow the below steps: a) Navigate to the Control Panel → Your Site → Content → Documents and Media b) Click the...
Navigation menu problem to drag and reorganize pages
legacy Troubleshooting
Issue When a navigation menu containing many pages is created, the user may have difficulty reordering and changing the page level. In addition, when the user tries to drag a page, the scroll enters in a loop and the user cannot reach the bottom pages. Environment Liferay DXP 7.3...
Leverage browser caching in Liferay
legacy
Issue Leverage browser caching in Liferay Environment Liferay Portal 6.2 Resolution The query is regarding the SEO implementation and falls beyond the scope of Liferay support. Additional Information Article: Leverage Browser Caching This resolution requires customization and should only...
IKEv1 IPSec VPN Deprecation
legacy
Introduction A group of researchers has found vulnerabilities in implementations of the Internet Key Exchange version 1 (IKEv1) protocol in firewalls and other networking applications that support IPsec VPN tunnels. If exploited, the flaw can allow attackers to bypass authentication and...
Restricting the search result
legacy
Issue After uploading a video with extension mp4 and web content, with the same name. Now when searching with the name, the results show both the mp4 video and the web content. However, it should show only Web content Environment Liferay Portal 6.2 Resolution The requirement is not...
"Submit for Publication" button is inactive after a workflow task is rejected
legacy How To
Issue Using the Single Approver Workflow, if a content reviewer rejects the submission, we cannot resubmit after editing it, because the "Submit for Publication" button is inactive and cannot be clicked. Environment Liferay DXP Resolution The behavior is intentional, because once a...
How to configure liferay to invoke web services with Digest Auth
legacy How To
Issue How to configure Liferay to invoke web services with Digest Auth and use it in a client. As example we'll use POSTMAN Environment Liferay DXP 7.1+ Resolution As example, we are going to configure the access to http://localhost:8080/api/jsonws/company/get-companies method in...
Why does the LDAP import schedule start over whenever I reset my server?
legacy
Issue I would like my LDAP import to run at specific times and dates. I can set LDAP import intervals by number of minutes through either System Settings or Instance Settings: Control Panel > Configuration > System Settings > search for "LDAP Import" Control Panel > Configuration >...
How to add image extension .webp on editor when creating a new web content in Documents & Media
legacy How To
Issue Can't add image extension .webp on editor when creating a new web content Environment DXP 7.0 or higher Resolution In order to upload and work with .webp extensions in Documents and Media, follow these steps: Install and enable ImageMagick and Ghostscript If you are running a...
[AC] Gaining Access to Liferay Analytics Cloud
legacy How To
This content is available to customers with active Liferay Analytics Cloud (AC) subscriptions This article documents how customers with an active Analytics Cloud subscription can gain access to a Workspace on analytics.liferay.com. Creating a New Workspace A new Workspace will need to be...
Field value is not shown in Web Content if the Structure field is configured as non-localizable
legacy Troubleshooting
Issue When creating a Structure (Content & Data > Web Content > Structures) and configuring a field as non-localizable, the value defined in the Web Content created from that structure is not shown. Environment Liferay DXP 7.1 with Fix Pack 18 or older; Liferay DXP 7.2 with Fix Pack 6 or...
Drag & Drop zone is missing when uploading a image in web content
legacy
Issue After installing DXP 7.1 FP18, the Drag & Drop zone is missing when uploading a image in web content.  Steps to reproduce: Add a new web content structure with image field. Add a template for the structure created. Add a new web content using the structure create in step 1. Click...
OpenID Connect does not work with Azure AD B2C
legacy Troubleshooting
Please note that this Fast Track applies to versions before our Quarterly Release 2024.Q1. From Quarterly Release 2024.Q1 on, this function is enabled as described in LPD-9397. Please refer to Using OpenID Connect for more information. Issue OpenId Connect (OIDC) authentication does not...
Liferay Developer Studio 3.9.3 Release Highlights
legacy
Liferay Developer Studio provides an all-in-one, integrated development environment based on Eclipse for developers to build plugins for the Liferay Digital Experience Platform. Liferay Developer Studio is an Eclipse product that includes the Liferay IDE plugins and additional enterprise...
HTML formatting lost when toggling the code view
legacy Troubleshooting
Issue After installing Fix Pack 9 or Fix Pack 10, the formatting that can be seen when viewing the HTML code view is lost when toggling back and forth between the different view options. For Example, initially, the code looks like this: <p>Lorem ipsum dolor sit amet, consectetur...
Unable to configure the Web Content custom template key value in place of autogenerated template key
legacy Troubleshooting
Issue Unable to configure the Web Content custom template key value in place of autogenerated template key. Environment Liferay 7.3 Resolution For Web Content, toggle the setting in Control Panel - System Settings - Web Content - Administration - Autogenerate Structure Key and...
SSLHandshakeException handshake_failure after updating Liferay Workspace
legacy Troubleshooting
Issue SSLHandshakeException handshake_failure is thrown after updating the Liferay Workspace version, as shown below: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:128) at...
"Error on rename of" tables during upgrade when using Windows 10 and MySQL
legacy Troubleshooting
Issue When performing a Liferay upgrade, the process stops and you find the following error in the log: 2021-05-06 08:49:36.319 INFO [main][UpgradeProcess:115] Failed upgrade process com.liferay.portal.upgrade.UpgradeProcess_7_0_0 in 33771 ms...
Unable to add new web content folder when characters blacklist is empty
legacy Troubleshooting
Issue When the Characters Blacklist is empty in either of these locations: Control Panel>Configuration>Instance Settings>Web Content Control Panel>Configuration>System Settings>Web Content>Virtual Instance Scope>Web Content Adding a new Web Content Folder will result in the following...
Uploaded documents are not visible on a different machine
legacy
Issue Configure common database for two Liferay servers. Now, whenever try to upload an image on one server then the same image is not getting visible on another server even though the right URL path has been set on web content.  Environment Liferay DXP 7.2  Resolution Having two (or...
How to implement Accelerated Mobile Pages (AMP) in Liferay?
legacy
Issue How to implement Accelerated Mobile Pages (AMP) in Liferay?  Environment Liferay DXP 7.2 Resolution Accelerated Mobile Pages are not supported in Liferay as of now. However, there is already a feature request in place which have aligned with roadmap status. This feature may get...
Form Storage Adapter is not visible in the form storage type dropdown.
legacy Troubleshooting
Issue Post deploying the form storage adapter module it's not visible in the form storage type dropdown. Environment Liferay DXP 7.3 Resolution While creating form storage adapter "ddm.storage.adapter.type" value should be JSON in the reference section. Example: @Reference(target =...
Using LMDD with Browser Mobile Emulators
legacy Troubleshooting
Issue I'm seeing that the LMDD does not always properly detect a mobile device if I'm using a browser mobile emulator.  In this example, the LMDD app was set up to display mobile device information using the Device Recognition API. The device information is not changing after toggling...
Cleaning Data in Embedded Elasticsearch 7
legacy Troubleshooting
Issue When starting up Liferay DXP 7.3 with a clean database, I'm encountering a Red Health status for my embedded Elasticsearch server: 2021-04-08 18:27:44.067 ERROR [main][ElasticsearchEngineConfigurator:93] bundle com.liferay.portal.search.elasticsearch7.impl:5.0.17...
Is it possible to modify only a single instance of a service?
legacy
Issue I have multiple instances running of the same service. Is it possible to deploy changes (different configuration or jar files) to just one of the containers instead of applying them to all instances? Environment Liferay Cloud Resolution Unfortunately it is not recommended to do so....
Content can not be updated: The MySQL server is running with the --read-only option
legacy Troubleshooting
Issue Any kind of update transactions do not work and users are not able to create/update web content, files, etc, in the portal. There are several errors in the Liferay Service's log about java.sql.SQLException: The MySQL server is running with the --read-only option so it cannot...
How to change the logo for Application Menu?
legacy How To
Issue How to change the logo for Application Menu? Environment Liferay DXP 7.3 Resolution The logo for Application Menu can be changed according to the following steps. Stop the server. Place the new log into [LIFERAY_HOME]/tomcat-9.0.40/webapps/ROOT/WEB-INF/classes/ folder, for example,...
FreeHTML - shows text undefined when clicking on it's preview
legacy Troubleshooting
Issue Steps to reproduce: Create a content page and drag the Free HTML component on it from the default fragments list. Edit some text Then click in the preview on the right. It will show text undefined. Again making some changes of removing some text it resets back to normal....
When granting the "View" permission only for "Forms" and "Documents and Media" to a Role, the Users with this Role is able to see the "Add" button and can add assets in "Forms" and "Documents and Media"
legacy
Issue When granting the "View" permission only (as below) for "Forms" and "Documents and Media" to a Role, the Users with this Role is able to see the "Add" button and can add things in "Forms" and "Documents and Media" Forms Asset Library Settings > Asset Library Entry: View Site and...
Commerce - Users with membership to the same account cannot view each other's orders
legacy Troubleshooting
Issue I can't view an order made by another member of the same account Sample scenario: ---------------------------------------------- Setup 1 Minium Site (Title: MiniumABC) 1 Account (Title: AccountABC) 2 Users (User A) + (User B) - both users have MiniumABC membership - both users have...
Cannot publish or import site (due to missing references) when asset publisher shows displays from another site
legacy Troubleshooting
Issue An asset publisher in a site A can be configured to show assets from site A itself and from other sites (B, C, ...).  If such a site A is then exported and imported to a site in another environment, or published to remote live, it might fail due to missing references in the target...
Admin is not able to see any user in droplist to whom the task can be assigned
legacy Troubleshooting
Issue After applying a 'Single Approval Workflow' on web content. The admin user is not able to assign any task to any other user as the droplist becomes disabled. Environment Liferay DXP 7.2  Resolution A 'Regular Role' needs to be assigned for every user to see their name in the...
How do I add Captcha in Sign in Portlet?
legacy
Issue I would like to add Captcha in Sign in Portlet, as I can do in Create Account and Forgot Password options. Environment DXP 7.3 Resolution Unfortunately, there is no out-of-the-box feature to enable Captcha validation in the Sign in Portlet in the current version of Liferay....

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