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How to filter web content by structure field with headless APIs
legacy How To
Issue Create a custom structure and use a headless API to filter web content based on specific fields within that structure Environment Quarterly Releases DXP 7.4 DXP 7.3 Resolution The following endpoint should be used getContentStructureStructuredContentsPage :...
Missing 'Dynamic Data Mapping Structure' references during LAR import due to FieldSet usage in a structure
legacy Troubleshooting
Issue We encountered an error while importing a site from the production environment into the development environment: There are missing references that could not be found in the Live Environment. Please publish again to Live ensuring the following elements are published from their own...
Unable to access the REST API from browser with other languages
legacy Troubleshooting
Issue Not able to access Headless API from a browser with different language than the one available in the website. Environment Liferay 2023.q4 Liferay 2024.q1 Resolution This is a known issue and fixed by: LPD-20528 Upgrade to Liferay 2024.q2+ or request a hotfix with the above.,...
Categories translated to a new language do not show the updated language despite setting the language in Account Settings
legacy Troubleshooting
Issue We've found that when using the 'Multi Column Layout' widget template and setting the Language section on a category filter to French (ex: fr_Fr) it reverts back to 'en_US'.  This occurs even when the Account Settings for a user are altered to French. Steps to reproduce: Create a...
Elasticsearch as Service
legacy How To
NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. Issue How to deploy...
Subscribe option is not shown in Message Boards
legacy Troubleshooting
Issue Subscribe option is not shown in Message Boards even though the Web Site notifications have been configured through My Profile -> Notifications as described here. Environment Liferay 7.4, Quarterly Releases. Resolution In order for the Subscribe option to show up among the other...
Embedding videos using basic web content
legacy Troubleshooting
Issue When we try to embed a video using <iframe> tags, during the creation the video displays, however after publishing the content and editing it again, the video is not displayed anymore and the source is updated with a sandbox attribute. Environment DXP 7.4 Quarterly release...
Paginator is not showing intermediate pages in mobile render
legacy Troubleshooting
Issue The default Pagination Taglib Scroll is not showing intermediate pages in PWA mode. Steps to reproduce: 1. Set search.container.page.default.delta=4 in the portal-ext.properties. 2. Start Liferay and create, at least, 84 documents with a similar word in the title, let’s say...
Specification Facet is temporarily unavailable
legacy Troubleshooting
Issue Specification Facets are not functioning correctly in certain search scenarios, resulting in the 'Specification Facet is temporarily unavailable' error in the UI and below errors in the Liferay logs. ERROR [http-nio-8080-exec-30][CPSpecificationOptionFacetsPortlet:74] null...
Issue with Asset Publisher Pagination
legacy Troubleshooting
Issue Asset Publisher pagination is not working as expected. The last page is not accurate in the pagination taglib scrollbar in the mobile render as well as the desktop view. Steps to reproduce: Start Liferay and create a page. Create around 1000 web content Drag the asset publisher...
Is there a way for users to visit our site using a custom domain without the search engines show the contents with the link?
legacy How To
Issue The following article suggests that we cannot remove the default domains: https://help.liferay.com/hc/en-us/articles/21806552291981-Is-it-possible-to-remove-the-default-domains-lfr-cloud-in-Liferay-PaaS, but we do not want the search engines to show their contents with the link to...
How to install Glowroot on an Elasticsearch server?
legacy
Issue Is there a possibility to install Glowroot on an Elasticsearch server? Environment Liferay DXP 7.4+ Resolution Officially, Glowroot doesn't directly support Elasticsearch for data storage. There isn't a built-in plugin or configuration for it.   However, there are a couple of...
How to add a comment in Page Comments widget as Guest?
legacy How To
Issue How to add a comment in Page Comments widget as Guest? Environment Liferay DXP 7.4 Resolution 0.) Use a vanilla Liferay 7.4 with the latest quarterly release. 1.) Go to Design --> Page Templates --> Display Page Templates. 2.) Create a display-page-template with content type "Web...
A/B Test data is not displayed on Analytics Cloud
legacy Troubleshooting
Issue After setting up A/B testing for a Liferay instance in Analytics Cloud, the test results do not show up, however, other navigation data is displayed. Environment Analytics Cloud Resolution There are a few prerequisites for A/B Test data to be displayed in Analytics Cloud A/B...
A/B Testing - What are the conditions to declare the winner?
legacy Troubleshooting
Issue In conducting A/B testing, all the tests were run in anonymous sessions, ensuring that each session was isolated by closing the incognito tab between tests. I experimented with both anonymous and non-anonymous sessions to improve detection and differentiation on my local setup....
Is ManagementBarFilterItem deprecated in 7.4?
legacy How To
Issue Currently we trying to upgrade from Liferay 7.0 to 7.4u112. We are currently in progress of code upgrade of one of our custom modules. We are facing one issue in one of our importing statement as mentioned below:- "The import...
No item selector views found for ddmuserpersonalfolder
legacy Troubleshooting
Issue A logged in user tries to upload a document through a Form's Upload Field (D&M). When he clicks on the selector it does not open any and an error is shown. You can observe the following warn in the log: WARN  [ajp-nio-10.0.3.159-8009-exec-13][view_jsp:231] No item selector views...
Session keeps extending itself indefinitely in Page Edit Mode
legacy
Issue When a user leaves a Page idle in Edit mode for a long time, the session keeps extending itself indefinitely, and the user is never logged out. Environment Quarterly Releases Resolution This is the intended behavior because any of the incoming portlet requests (action, render, or...
It is not possible to switch between options using Incompatible in Bundle product relations
legacy Troubleshooting
Issue We added two bundle options for a product (i.e. myProduct) and between the products of each option we defined some Incompatible in Bundle product relations. If we open myProduct details and select an option from the first combo, the second combo shows only the compatible options...
Angular custom element Client Extension does not load on SPA navigation
legacy Troubleshooting
Issue Create and deploy an Angular custom element Client Extension, for example: liferay-sample-custom-element-3 .  Drag the custom element into a page and navigate with Single Page Application enabled: The angular application does not load after navigating between different pages....
DeepL Auto-Translation Error from English (en-US) to German (de-DE)
legacy Troubleshooting
Issue When using the DeepL Translator integration in Liferay 2024q2.0, an error occurs while attempting to auto-translate web content from English (en-US) to German (de-DE), despite German being a supported language in DeepL. Expected Behavior: The content should be automatically...
Remove Orphan Widgets on Multiple Pages
legacy Troubleshooting
Issue We are running on Liferay 7.4 Q1.7 and we are encountering some issues caused by orphan widgets. I understand that we can delete orphan widgets on a page level but is there any way we can clear orphan widgets for multiple pages in one go?  Environment QR Resolution Usually you...
JAX-RS web services return error 404 after upgrade DXP 7.3 from u19 to u36
legacy Troubleshooting
Issue We have 2 JAX-RS web services that work well with DXP 7.3 u19. We upgrade recently to u36, then the 2 JAX-RS web services do not work anymore. . In the API Explorer we can see our Rest Application with the api and schema like other RestApplication, but they return error 404 when we...
Unable to re-enable Analytics Cloud in Production after disabling the connection in a lower environment with Production backup data
legacy Troubleshooting
Issue In a testing scenario in which Production backup data is imported to a lower environment and Analytics Cloud is disabled via the UI in the lower environment, you may observe that the connection gets disabled in Production and that attempting to re-enable it fails. Environment...
How to resolve multiple Iframe authentication requests in a clustered environment
How To
Issue After including an iframe link in a third-party application for our clustered Liferay environment (and already setting the appropriate X-Frame-Options), users are experiencing repeated authentication prompts even though they are already logged into Liferay. In the browser console,...
Is it possible to enforce that you cannot create/save a parent object until you have connected to it at least one child object?
legacy
Issue steps : - Create Object called "news" - Create object called "News Attachments"  the requirement :  I cannot add new news without adding attachments , I need to prevent the user to add a new news without attachments .  Environment QR Resolution this is not possible in the...
How to increase Google cloud CDN caching time
legacy
Issue How to increase the Google Cloud CDN cache timing max-age= 3600(1 hr) to 1 day. Environment Liferay PaaS Resolution The default CDN caching involves the caching timing limited to 1hr(CLIENT_TTL and DEFAULT_TTL) The Google Cloud platform uses CLIENT_TTL to control CDN behavior. As...
How does "company.default.home.url" property work?
legacy
Issue I don't understand how company.default.home.url in portal-ext.properties and the setting of Control Panel ->Instance Settings -> Instance Configuration -> General -> Home URL work together. Environment DXP 2024.Q1.11 Resolution The company.default.home.url property provides the...
Categories Filter does not display categories in correct alphabetical order
legacy Troubleshooting
Issue Issue 1: Some categories in your language having accents or other language-specific characters are not correctly ordered. For example: Abierto Cerrado Árbol (should be at second place) Issue 2: After translating the categories, navigate to a secondary language with a different...
How to set up client extension to be used in multiple On-Premise instances
legacy How To
Issue You need to deploy a custom client extension to specific instances. What are the next steps? Environment DXP 7.4 Quarterly Releases. On-Premise, Local environment and PaaS Resolution A custom element client extension will be used for this example. Please check Liferay source code...
Unable to get OpenID Connect's link to work after upgrading to a Quarterly Release
legacy Troubleshooting
Issue After upgrading to Quarterly Release 2023.Q3.4 from DXP 7.3, we've found that OpenID Connect is no longer working. The button is no longer populating within the UI even after enabling it using this article: Configuring Liferay Authentication with Okta using OpenID Connect....
Create journal articles (web contents) programmatically
legacy How To
Issue I would like to know an easy way to create web contents programmatically. Environment Liferay DXP 2023.Q4 Resolution NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with...
Pages Hierarchy menu is cutting off the menu items when there are many nested pages and no scrolling option available either
legacy
Issue Customer has noticed that in the Pages Hierarchy menu there is no option to scroll horizontally if the page names don't fit the menu window. The page names are also cut and there isn't any way to read them. Environment Liferay DXP 7.4 Quarterly Release 2023.q4.9 and 2024.q3.2...
role "Site member" is being activated by default in the permission selector
legacy Troubleshooting
Issue When administrators create a folder or document in the Document Library, Liferay automatically assigns Guest permissions to the created item. However, when non-administrator users perform the same action, Guest permissions are not assigned by default through the interface....
Error saving images in a custom structure after add a translation
legacy Troubleshooting
Issue A client encountered an error when using the 2024.Q2.(4+) versions while attempting to save a Journal article with translations using a custom structure. The issue could not be reproduced in the 2024.Q3.X versions. Steps to Reproduce: Create a new structure with an image field (or...
Regarding compatibility with reCAPTCHA V3
legacy
Issue We have noticed that the compatibility between reCAPTCHA V3 and Liferay 7.4 is problematic, which has prevented us from implementing this version on our site. Based on our research, this issue is already known within the community. We would like to receive an official confirmation...
Control Panel will not open until all portlets are loaded in the page
legacy
Issue clicking on the Global Menu (aka Open Applications Menu) icon in that black bar which is at the top of our UI all of the time (for administrators) does nothing until the page below is fully loaded. Even though intuitively for an end-user that bar (but especially the Global Menu...
This server is not compatible with Liferay Sync
legacy Troubleshooting
Issue Unable to connect to Liferay Sync using Liferay Sync Connector 6.0.0. There were no errors visible in the Liferay logs, but upon reviewing the Liferay Sync client application logs, the following error was observed: "This server is not compatible with Liferay Sync"  Environment...
How to remove Glowroot from the environment in Liferay DXP 7.3
legacy How To
Issue Steps to remove Glowroot from lower and production environment in Liferay Environment Liferay DXP 7.3 Resolution Stop the server. Kindly take a backup of the Glowroot folder. Remove the -javaagent:[path of glowroot jar file] from the [Liferay home]/tomcat/bin/setenv.sh file. Please...
Error 406 No locales match the accepted languages
legacy Troubleshooting
Issue When creating web content using POST, PUT, or PATCH API requests, an Error 406 is returned if no locales match the accepted languages: { "status": "NOT_ACCEPTABLE", "title": "No locales match the accepted languages: xx-XX" } Environment Liferay DXP 7.4+ Resolution This behavior for...
Denied access to model object as it does not belong to current company
legacy Troubleshooting
Issue An error message stating "Denied access to model object as it does not belong to current company" occurs when attempting to access a DLFile that resides in a different company than the template from which the call is made. This error arises because the access validation implemented...
Form container is not visible for a custom role
legacy Troubleshooting
Issue When editing a page in Liferay that involves dragging fragments, some users may notice that the container fragment is not visible. However, when logged in as an admin, the fragment appears correctly. The permissions of the users who should be able to view and use the fragment seem...
Deploying httpclient-osgi modules cause Content is not allowed in prolog error
legacy Troubleshooting
Issue An error occurs when starting Liferay after placing httpclient-osgi modules in the osgi/modules directory.  Unable to parse metadata XML at "bundleentry://.../OSGI-INF/metatype/metatype.properties" for bundle ID "1111" with symbolic name "org.apache.httpcomponents.httpclient"....
Display page template does not show content related
legacy Troubleshooting
Issue We add a Content Display fragment to a Display Page template to show the related content, but when we select the Display Page from a web content and click Preview, the Display Page doesn't show the web content. Environment Quarterly Release Resolution The Display Page Template...
No license after restoring uploaded backup
legacy Troubleshooting
Issue I have uploaded to our PaaS environment a backup of our on-premise environment (for migration to PaaS reasons) Problem: When I restored this backup, the result was an instance without License, asking for a license Question: What could be the reason for this, and how can they remedy...
Character replacement in web content with CKEditor
legacy How To
Issue When modifying the text entered in a text area of a web content in edit mode and publishing it, line breaks are automatically added in the generated HTML. After publishing, the <br> tags are automatically replaced with <p> tags. Environment Liferay 7.2 Resolution This would be the...
Cannot add segment with thousands of conditions due to indexing problems
legacy Troubleshooting
Issue When adding a segment with with thousands of conditions there are problems with the indexing by Elasticsearch. The logs show a StackOverflowError stacktrace. Environment Quarterly Release 2023.Q3 Resolution Needing a segment with thousands of conditions is very unusual. Consider...
Getting ORA-01795 when editing a DDM structure
legacy Troubleshooting
Issue I'm trying to edit an DDMStructure and I got the error : => Edit xxx is temporarily unavailable. If I look at the logs I see this error : Caused by: java.sql.SQLSyntaxErrorException: ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized] Environment 7.1 Resolution...
Dispatch Trigger Error: No DispatchTrigger Exists with Primary Key XXXXX
legacy Troubleshooting
Issue We are encountering an error related to Liferay's dispatch framework, where the system is attempting to process a non-existent dispatch trigger. The error message is as follows: ERROR [liferay/dispatch/executor-2][ParallelDestination:50] Unable to process message...
"Error: Your Request failed to complete" sporadically populates within the UI
legacy Troubleshooting
Issue After upgrading to version 7.4u41, we've encountered a sporadic error message that appears within the UI. Error: Your Request failed to complete  This issue manifests on various pages during the loading process. There are no errors within our logs.  Environment DXP 7.4u61 and older...
How can I determine the Liferay version in our SaaS environment?
legacy How To
Issue Where can I find the exact Liferay version deployed in our SaaS environment? Environment Liferay SaaS Resolution Starting with DXP 2024.Q1.1 Quarterly Release, you can find the exact Liferay version by going to: Menu → Control Panel → CONFIGURATION → Instance Settings Additional...
Font Awesome not included in Liferay product
legacy How To
Issue Font awesome icons are not available from version 2024.Q3 and is not possible to Enable it from System Settings.  Trying to add an html with some font awesome icons will not be rendered, for example:  <div class="col-2 text-right"><span class="icon-download-alt"></span></div>...
Web Content Style references to Document Library are not processed with Staging enabled
legacy Troubleshooting
Issue Web Content style references to Document Library, on environments with Staging enabled, may not display correctly for logged-out users. However, the references are visible for users logged in with access to Staging and Live sites.     Environment Liferay 2024.Q2.0   Resolution This...
Liferay PaaS - Builds are triggered from multiple branches when pushing one branch
legacy Troubleshooting
Issue In Jenkins, we are seeing how builds are triggered from multiple branches when there is a single push to one branch. This seems related to branch indexing and Jenkins multibranch pipeline. What can we do to tackle this? Environment Liferay PaaS Resolution In some cases, this kind...
A/B Testing - When will the data show up?
legacy Troubleshooting
Issue We have an A/B test ongoing. We did an automated browser test (Cypress UI with multiple different browsers) to simulate end users and the data did not show there right away or even the same day? At which time of day are the results collected to be shown in Analytics Cloud?...
Liferay Throws java.lang.ClassCastException: class org.apache.xerces.parsers on Login
legacy Troubleshooting
Issue Liferay throws a ClassCastException after upgrading, the upgrade logs show no errors.  Liferay throws an error after non-graceful shutdown ERROR [http-nio-8080-exec-8][AutoLoginFilter:247] Current URL /home generates exception:...
Can default landing pages be based on user group membership?
legacy How To
Issue I would like to set default landing pages based on user group membership so that I can redirect users to different pages on login based on their user group membership. Environment Quarterly Releases Resolution This is not currently possible, but there is a feature request open at...
SCIM API is not working as expected to link existing users to SCIM Client
legacy
Issue I'm unable to use the PUT API to update users as linked to the SCIM Client. I'm not able to add new users and then update them using the PUT API linking them to the SCIM client. Environment 2024.Q1+ Resolution Important This feature is currently behind a beta feature flag. To add...
How do you stop Liferay from saving files to tomcat/temp/?
legacy
Issue How do I prevent Liferay from saving files in the tomcat/temp/ directory? Environment Liferay DXP Quarterly Release Resolution There is no OOTB way to stop files from saving in the tomcat/temp/ directory. This action is managed by the application server, rather than Liferay, and is...
Is Liferay DXP affected by CVE-2024-38286?
legacy Troubleshooting
Issue Is Liferay DXP affected by CVE-2024-38286? CVE-2024-38286 is an Apache Tomcat vulnerability wherein Apache Tomcat, under certain configurations on any platform, allows an attacker to cause an OutOfMemoryError by abusing the TLS handshake process. This vulnerability only impacts...

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