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CVE-2023-33950
legacy Troubleshooting
Issue We would like to determine whether Liferay is vulnerable to CVE-2023-33950 The CVE claims that Pattern Redirects in Liferay Portal 7.4.3.48 through 7.4.3.76, and Liferay DXP 7.4 update 48 through 76 allow regular expressions that are vulnerable to ReDoS attacks to be used as...
Accesibility icon not being shown in a custom admin theme
legacy Troubleshooting
Issue We've created a custom admin-theme but when we go to Instance Settings or System settings, it doesn't show some icons, p.e: accesibility icon. Environment Liferay DXP 7.4 Resolution Having the correct icons available in your theme is dependent on having the correct versions of...
How to check multibyte MySQL table data with Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation...
Can't save web content article because the Submit for Publication button is disabled
Troubleshooting
Issue I'm unable to edit web content and submit it for publication. The Submit button for Publication button is greyed out and the existing web content is in "Pending" status. Reproduction Steps: Set a workflow for web content articles (e.g., the default Single Approver workflow) Go to...
Users assigned tasks in the workflow can continue to approve or reject them even after their roles are removed.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Users assigned tasks in the workflow can continue to approve or reject...
Workflow issue after changing 'ROOT' context to 'myportal'
legacy Troubleshooting
Issue Shows a blank page after changing the details of the 'task' node in the assignment type to the user then clicks on 'save' and then clicks on the 'task' node. Steps to reproduce: Update the ROOT folder name (under {LIFERAY_HOME}/tomcat_home/webapps/ROOT) to ‘myportal'. Update the...
404 VIEW Permission Error occurs for Account Members API despite "View Users" Permission on the Account
legacy Troubleshooting
Issue A 404 error code with status “NOT_FOUND” response is generated after making an API call to the "getAccountUserAccountsByExternalReferenceCodePage" endpoint. This occurs even if the caller has the “View Users” permission on the account. Environment DXP 7.4 Resolution Request a...
Guest unable to add entries to object longtext field
legacy Troubleshooting
Issue Guest is uanble to add entries to a form containers. Steps to reproduce: Create an object with a custom field(say TestField) of type Long Text. Edit the custom field and add a limit of 500 and save this object Go to Details, Change the scope to site-scoped and add the Panel...
Portlet's title is shown instead of the web content's title
legacy Troubleshooting
Issue The web content's title is not displaying. Steps to reproduce: Start server Create global web content Put a WCD on a page, select global scope, and display the web content in it Observed behavior: Portlet's title (WEB CONTENT DISPLAY (GLOBAL)) is shown instead of the web content's...
'Questions' portlet not available in Type facet configuration
legacy
Issue  Unable to filter for "Questions" portlet in "Type Facet" configuration Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution This is intended behavior of Liferay Type Facet narrows search results down to those associated with a certain Asset Type. As Questions is just a widget...
The user can see the Required checkbox
legacy Troubleshooting
Issue The required field from the data provider screen should be hidden Steps to Reproduce: Navigate to Content & Data -> Forms and click on the 'Data Providers' tab Click on + to create a new data provider Configure the data provider with a Name, a URL, and a timeout Configure the data...
Site navigation menu can't be edited
legacy Troubleshooting
Issue We noticed that our site navigation menu is not editable anymore and it throws an error message and an exception in the logs when we open it: <Menu> is temporarily unavailable. java.lang.NullPointerException: null     at...
To be able to generate a URL of a Publication so that a reviewer can see a publication without logging in
legacy
Issue Require a feature that allows to send a link to those who are not registered users on the platform in order for them to view a publication. Environment Liferay DXP [all versions] Resolution This requirement is considered a feature request and is being covered here: LPS-181485...
There will be more than one default Transition in Kaleo workflow
legacy Troubleshooting
Issue The user cannot set the first created Transition of a task to "default=false" and there will be more than one default Transition. Environment Liferay DXP 7.4  Resolution This behavior is a known bug of DXP 7.4 and has been addressed by LPS-184348 Additional Information Please...
Language Modules Configuration Display template not working properly
legacy Troubleshooting
Issue Language Selector shows same template, if user selects a different display template. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a widget page. 3. Now, drop the 'language selector' widget on the page. 4. Click on the actions button and change the display template to...
cart total rule in discount portlet
legacy Troubleshooting
Issue While publishing the Discount it's not showing as the cart total minimum account is required to fill. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Discounts > Pricing > Commerce. 3. Click on the "+" blue icon and create the discount. (Apply to and Type could be...
Unable to view the updated content with 'View in Context' redirection link
legacy Troubleshooting
Issue Users are unable to view the updated content on the page when clicking on 'View on Context'. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the 'Single Approver Workflow' to the web content. 3. Navigate to Content & Data > Web Content > Structure. 4. Create a structure...
"The requested resource could not be found" errors
legacy Troubleshooting
Issue The requested resource could not be found errors can be observed with my profile and my dashboard or let's say users cannot access their own personal pages. Steps to reproduce: 1) Set up a clean instance of DXP 7.4 on JBoss EAP 7.4 2) login with admin (test user) 3) Navigate to the...
Losing CSS Client Extensions when navigating to different page settings tabs and saving
legacy Troubleshooting
Issue CSS Client Extensions are being lost when navigating to a different tab in page settings and saving changes. This can be reproduced with the following steps Steps to reproduce Start a clean bundle of Liferay DXP 7.4 U82 Enable private pages Open the Global Menu (Global Menu), go to...
Unable to add Relationships between the Account / Portal Address Object and Custom Object
legacy Troubleshooting
Issue When trying to create a relationship between the Account or Portal Address system object and a custom object, it fails. Depending on the (wrong) setup, the user might receive the following error message in the console:...
No data is sent to Analytics Cloud after connecting to DXP
legacy Troubleshooting
Issue We have connected our DXP instance to Analytics Cloud No data appears in AC, even after a few hours' wait   Environment Liferay DXP 7.0+ Analytics Cloud   Resolution Please access the DXP site from different browsers. If tracking is blocked by default in a browser, it could cause...
When editing the code editor in the dispatch details tab, is it possible to register in JSON format?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When editing the code editor in the dispatch details tab, is it possible...
Performing a search from System or Instance Settings throws an error exception
legacy Troubleshooting
Issue When using the search bar in Control Panel for System Settings, Instance Settings, etc, an error exception is thrown and the UI presents the following message: “Portlet is temporarily unavailable" ”. Environment DXP 7.3 Resolution The issue was addressed by LPS-188930 and was added...
Lost in format texts when copying content from Google Docs
legacy How To
Issue When trying to copy content from Google Docs, it loses the format. Environment All environments. Resolution This is an expected behavior, unfortunately. The resolution is to customize CKEditor to detect Google Docs content and interpret it by using the pastefromgdocs plugin: Paste...
How to disable the Asset Publisher's auto scroll
legacy How To
Issue I would like to disable the auto scroll of Asset Publisher. Is there any setting to do this? Environment Liferay DXP 7.2 Fix Pack 15+ Liferay DXP 7.3 Service Pack 3+ Resolution You can disable the Asset Publisher's auto scroll in the following configuration: Go to Control Panel...
Is Liferay vulnerable to CVE-2023-40371 and CVE 2023-38408?
legacy
Issue Is Liferay vulnerable to any of these vulnerabilities? Environment DXP 6.2+ Resolution No, Liferay is not vulnerable to any of these two. Neither CVE relates to any Liferay features, so they do not affect Liferay portal. Additional Information Please check...
Jenkins build fails with "Default Jenkinsfile not found"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We updated our CI service's version after deploying this change to our Infra environment, the Jenkins build fails and we also lose...
Automatic log rotation doesn't work
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have updated our web service to liferaycloud/nginx:1.21.6-5.3.0 or higher and the Automatic log rotation doesn't seem to be...
Jenkins build fails with "LCP.json with id "undefined" is not valid against the schema" error
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our new build is failing in Jenkins with the following error: Failed to deploy the services in...
Is there any risk in the time zone change?
legacy
Issue We want to change the time Zone from GMT+2 to GMT+3. Does this change have any impact or risk on the production environment?   Environment Liferay DXP 7.2   Resolution Our suggestion is not to change the GMT Time Zone in the JVM. However, changing the time zone in the UI, there is...
'View in Context' link is not showing update content with display page template
legacy Troubleshooting
Issue Users are unable to view the updated content on the page with the display page template when clicking on the 'View in Context' link on the Review page. Steps to reproduce: 1. Create a Page and deploy asset publisher on it. 2. In the Asset publisher widget, select the ASSET...
'web-content-name' is temporarily unavailable when trying to preview the content
legacy Troubleshooting
Issue 'content is temporarily unavailable' when trying to preview pending content through the view icon on the Review Page. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the single approver workflow to web content. 3. Navigate to web content and create 'basic web content'. 4....
Unable to delete an Account entry
legacy Troubleshooting
Issue When navigating to Control Panel > Accounts, an existing Account entry cannot be deleted successfully. This issue can occur when the “Account” system object has a relationship with an inactive object. Environment DXP 7.4 Resolution Install update 90 or higher or open up a support...
The same page is displayed with different URLs in Analytics Cloud
legacy Troubleshooting
Issue If you check the Top Pages chart in Analytics Cloud, you will see that the same page can be displayed with different URLs. Environment Liferay DXP 7.0+ Analytics Cloud Resolution Page metrics in AC are grouped by title and canonical URL. Pages with the same title, but different...
How to navigate between sites while using the site virtualhost?
legacy How To
Issue User wishes to navigate between sites while accessing each site virtualhost.  Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Create a site and add new page to it. In the site's Configuration > Site Settings > Site Configuration >Site Scope >...
How to search for the User's contact Phone Number?
legacy How To
Issue Is there a way to configure Liferay's default Search Bar to allow searching by a User's Phone Number defined in the Contact Information tab? Environment Liferay DXP 7.4 Resolution Liferay's default Search Bar is limited and unfortunately it is not possible to search by a User's...
How to test documentDownloaded and documentPreviewed events
legacy How To
Issue How can we test and confirm that the documentDownloaded and DocumentPreviewed events are getting tracked by Analytics Cloud? Environment Analytics Cloud Resolution After connecting Liferay DXP to Analytics Cloud, the following instructions can be executed to test documentDownloaded...
Bug when switching to JDK 11.0.20 and Invalid CEN header
legacy Troubleshooting
Issue We have discovered a bug in one of the tools that we use to publish artifacts leaving us with artifacts in our Nexus repositories/Maven Central with this bug. When users switch to JDK 11.0.20, it actually checks for this and when it detects the error, it actually does not download...
When we enable captcha in forms, it doesn't show up
legacy Troubleshooting
Issue When we enable captcha in forms, it doesn't show up and below exception appears in the logs Caused by: java.lang.NullPointerException at java.desktop/sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1262) at...
How to verify the current Implementation version of log4j.jar file
legacy How To
Issue We would like to verify the implementation version of a log4j.jar file, either to verify the application of an update or to assess current vulnerability.  Environment DXP 7.3, DXP 7.4 Resolution You can find the current implementation version of log4j. jar file by:  1. Opening the...
Error concerning LDAPUserImporterImpl when importing data from LDAP onto Liferay
legacy Troubleshooting
Issue  We encountered the following error when attempting to import user data from LDAP onto Liferay:   ERROR [liferay/scheduled_user_ldap_import-1][LDAPUserImporterImpl:817] Unable to import user CN=firstName lastName,OU=STU,OU=UserAccounts,OU=Tier2,OU=COMPANY:...
How to delete old audit events 'audit_auditevent' table in 7.2+.
legacy Troubleshooting
Issue I want to clean up the AUDIT_AUDITEVENT table in a 7.2+ instance, because the old data is taking up too much space. However, the API made after 7.2, and the previous methods of clearing the 'audit_auditevent'  table no longer work.  Environment DXP 7.2, DXP 7.3, DXP 7.4 Resolution...
Restrict drag and drop for multiple images in blogs
legacy Troubleshooting
Issue Why is there no error or warning while selecting multiple images to upload via drag-and-drop functionality? If it is not uploading multiple images, then it should not select multiple images in the first place, like what we have with the Select field in blogs. Steps to reproduce: 1)...
Values added at source in web content are not working properly
legacy Troubleshooting
Issue When the string '-' or any special character is written in the source code of web content, it should display the hyphen character or expected character on the display page Current Behavior: The page is not displaying the hyphen character or any special characters as expected....
Discounts is temporarily unavailable errors in the case with any amount that does contain a comma
legacy Troubleshooting
Issue The error arises when we use an amount split by a comma, such as 1000,00.00 Steps to reproduce: Create Discount Navigate to Rules Add Cart Total Rule Click that rule and go to the Edit page Add 1000,00.00 value and save Saves successfully. Again, click on the rule and go to Edit...
Do video fragments support sites other than YouTube?
legacy How To
Issue There are 2 out-of-the-box fragments that support loading external videos: External Video Video URL Right now only a couple sites are supported, such as YouTube. When will the other sites, such as dailymotion, be supported? Environment DXP 7.4 Resolution However, I checked what...
Deployment to Liferay SaaS ext environment is stuck when deploying with Command-Line Tool (lcp)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There have been reports about the Command-Line Tool (i.e.,lcp) being stuck while attempting to deploy a Client Extension to the...
Questions App - Questions are not in correct Highest Vote order
legacy Troubleshooting
Issue Questions are not in the correct Highest Vote order As a user of the questions app, users want to see the answers to the questions ordered according to the ranking of the questions answers.  Environment Liferay DXP 7.4 Resolution Firstly, please verify the steps that have been...
Orders list page contains Add/Edit option for the users having only view permission
legacy Troubleshooting
Issue If the user creates a custom regular role with some permissions, such as view permissions for the order list, the user will also be able to access the edit or add options. They can also edit the option in the payment section of this order.  Steps to reproduce: 1. Create a Minium...
Asset Publisher widget configuration saves by itself
legacy
Issue The Asset Publisher widget configuration saves itself when changing the Asset Selection Environment Liferay Portal EE 6.2 Liferay DXP 7.0+ Resolution  This is the expected behavior of the Asset Publisher widget for the following sections: Asset Selection Tab: Asset Selection;...
It is not possible to add a Tag when creating a Web Content
legacy Troubleshooting
Issue When a user creates a Basic Web Content and tries to type in a Tag, the Tags option disappears and the following error is shown in the logs: No JSON web service action with path /assettag/search and method null for null Environment Liferay DXP 7.4 Resolution This behavior usually...
HTML Injection in the Classic Search Portlet (Legacy)
legacy
Issue Our security tool identified HTML Injection issue. Reproduction Steps: 1. Start up Liferay DXP 7.4 Update 62 2. On the home page, add a widget "Search". 3. In the address bar, enter the URL...
Does Liferay support more than one SAML connection?
legacy
Issue Can Liferay connect to more than one Service or Identity Provider? Environment  DXP 7.0  DXP 7.1  DXP 7.2  DXP 7.3  DXP 7.4 Resolution Yes, Liferay does support more than one SAML or Identity Provider connection. Additional Information...
LCS is reporting Unable to validate the environment token file
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a Liferay PaaS environment, the Liferay service is printing the following error: ERROR [LCS Worker...
How to Show Module version in Application Manager UI
legacy Troubleshooting
Issue Application Manager does not properly show the custom module version in the Control Panel. Environment DXP 7.4 Resolution Set the following line in liferay-plugin-package.properties (replace 999 with the appropriate version) Bundle-Version=999 With the example above applied, the...
Blogs show the author instead of the last modifier
legacy Troubleshooting
Issue After modifying blog content, the portal shows the author next to the last modified date. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue which is addressed via: LPS-192045 - Blogs, show last Modifier instead of author. Please create a Support ticket...
How can we set the requireSSL property?
legacy How To
Issue How can we enable the requireSSL attribute in Liferay? Environment Liferay DXP 7.0+ Resolution You can set that in your JDBC properties: jdbc.default.url=jdbc:mysql://host/db?useUnicode=true&characterEncoding=UTF-8&useFastDateParsing=false&useSSL=true&requireSSL=true You can also...
Unable to delete all public pages in the default site 'Guest'
legacy
Issue When I try to remove the last public page in 'Guest' site, the 'Delete' option is missing from the Options Menu. It is not possible to revoke View permission for Guest users either because the option appears grayed out. Environment Liferay DXP 7.0+ Resolution This is the expected...
Does having a script in the Analytics section qualify as a potential XSS vulnerability?
legacy
Issue We can put Javascript code in the Matomo (DXP 7.4) or Piwiki (DXP 7.0-7.3) field where the code can be executed on every other page Go to a Site's Configuration -> Site Settings -> Analytics Under the Matomo or Piwik fields, paste something like: "><img src=x onerror=alert(origin)>...
Permission to add/edit Language Keys
legacy How To
Issue Can I give permission to a regular role, so it has the right to add/edit Language keys? Under the "Language Override" permissions, there is no option to do this. Environment DXP 7.1+ Resolution Portal: Manage Language Overrides permission can be found under General Permissions...

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