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I would like to upgrade my portlets to Liferay DXP but can not find where XML Descriptors have been moved to
legacy
Issue Upgrading from Liferay 6.2 to Liferay 7.0+ is a significant process. One of the changes implemented is the use of OSGi components. Several XML Descriptors have been converted to OSGi services. Environment...
Managing Distributed Cache in Liferay DXP
legacy How To
This document has been updated and ported to Liferay Learn and is no longer maintained here. This article documents the configuration options for managing distributed cache within Liferay Digital Experience...
Managing LDAP Settings Using .config Files
legacy How To
This document has been updated and ported to Liferay Learn and is no longer maintained here. This article documents how to configure LDAP settings using .config files instead of the Control Panel. There are a great...
Before Opening a Liferay Performance Ticket
legacy Troubleshooting
The following article outlines a short checklist of questions to ask and steps to take before opening a performance ticket. By taking a moment to go through this checklist before...
Rolling Restart - Breaking Changes
legacy
Introduction When applying fix packs or hotfixes, rolling restarts are possible if there are no changes to a specific set of clustering classes or no module schema version changes. The following document is a list of...
LDAP settings and upgrading from 5.2.x to 6.x
legacy Troubleshooting
This article pertains to portals in which LDAP is configured in Liferay Portal 5.2.x and an upgrade is performed. When a user attempts to login, an error is thrown, and the user is not...
Application Server Times Out While Downloading/Uploading Documents
legacy Troubleshooting
When uploading documents larger than 3Mb via web call, an error may be thrown: 13:45:27,141 INFO [PortalImpl:4366] Current URL /documents/10162/179749/Certification+Tracking+Database+CSC+v2.0+Production.zip...
Managing Distributed Cache in Liferay Portal EE
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Installing Liferay Portal in a Clustered Environment
legacy How To
Many enterprise environments utilize clustering for both scalability and availability. This article provides specific instructions for installing a basic configuration of Liferay Portal in a pre-existing clustered...
Changes in Liferay DXP Clustering
legacy
This article documents several changes with the clustering feature that will take effect in Liferay Portal CE 7.0 and Digital Experience Platform 7.0. In addition, this article details changes that may affect...
Including portal-ext.properties in Help Center Tickets
legacy How To
One of the most important pieces of information when resolving a customer issue is the portal-ext.properties file for your environment. It is now possible to upload the portal-ext.properties file before opening a...
Performance Issue for Thread Counts While Processing JSP files
legacy Troubleshooting
This article is designed to help administrators tune performance in Liferay DXP 7.0 when the active thread count approaches the maximum allowed thread count. The reason for this performance issue is because the values...
Resolving 'BadPaddingExceptions' in the Console Logs
legacy Troubleshooting
This article addresses a situation where customers might encounter a BadPaddingException in the logs. This occurs if customers have two instances on the same domain; when a user tries to access another instance on the...
Carousel Portlet Prevents Ehcache Plugin From Loading With a 'ClassNotFoundException'
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...
Transactional Cache or Blocking Portal Cache Causes the Portal to Hang
legacy Troubleshooting
This article serves as a troubleshooting guide. During a thread dump, your server may hang indefinitely due to the blocking portal cache. Blocking portal cache is one of the caches...
Common Upgrade Errors for Liferay DXP
legacy Troubleshooting
This article documents the common configuration errors you may encounter while upgrading to Liferay Digital Experience Platform (DXP), versions 7.0 or 7.1. Read below to discover the steps you can take to resolve these...
Testing JSON Web Services in Liferay
legacy How To
This article documents the new implementation of JavaScript Object Notation (JSON) web services in Liferay Portal 6.1.x to test API methods. The only limitation is that to test any methods they must go through JSON. A...
Cluster Nodes Are Not Connected When Using Jdbc_Ping on an Oracle Database
legacy Troubleshooting
This article documents a solution if subscribers are using an Oracle database and using JDBC_ping as the discovery protocol in a clustered environment. The issue is that the JGroup's default initialize_sql value is...
Quick Start Guide to SAML on Liferay Portal 6.1 EE GA3
legacy How To
  This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable.  If you are working with a Liferay Portal...
Setting Up Liferay WAR on Tomcat 7
legacy How To
This article describes how to set up Liferay Portal 6.1 EE or Liferay Portal 6.2 EE using Windows and MySQL 5.x on Apache Tomcat 7.x. Resolution 1. Gather the Necessary Files Download...
Cannot Obtain Lock During Startup on DXP 7.0
legacy Troubleshooting
In some cases, JGroups may not get a response when trying to bind to an address. In this case, an exception like the following can be thrown: 05:50:53,559 ERROR [Framework Event Dispatcher: Equinox Container:...
High Priority Issue Checklist
legacy Troubleshooting
This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a...
Before Opening an Upgrade Ticket
legacy How To
The following article outlines a short checklist of questions to ask and steps to take before opening an upgrade ticket. By taking a moment to go through this checklist before opening a request, you are ensuring the...
User's group membership not updating with LDAP after upgrading to Liferay Portal 6.0 EE SP2
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Beginning in Liferay 6.0 EE SP2, the...
Sites/Groups Not Searchable in Out-of-the-Box Liferay
legacy
Issue We do not see sites as an option while selecting different asset types in the Type Facet portlet as well as in Blueprint configuration. However, we can see in the Liferay source code that SiteAssetRendererFactory...
Changes to Site Templates are not propagated to pages
legacy Troubleshooting
Issue Changes made to a site template are not propagated to the pages that use the template. We can see the next error in the server log: [LayoutSetPrototypeMergeBackgroundTaskExecutor:219] Merge fail count...
Error uploading file: ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class com.liferay.portal.kernel.model.BaseModel
legacy Troubleshooting
Issue I get an error like this in the logs when uploading a file: Caused by: java.lang.ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class...
Users are redirected to the Document Library home folder after interacting with a document
legacy Troubleshooting
Issue After interacting with a document in a sub-folder withing the Document Library, users are redirected back to the Document Library's home folder. Environment Quarterly Releases Resolution This issue has been...
AntiSamyモジュールを無効化しても、Webコンテンツにタグを貼り付けた際、属性が自動的に削除される
legacy Troubleshooting
問題 Webコンテンツを編集時に、 タグを貼り付けると、タグの属性が自動的に削除されてしまいます。 一例として、 <p oncontextmenu="return false;">Test</p> をペーストすると、 <p>Test</p> に自動的に変更されます。 Webコンテンツの入力のサニタイズは、AntiSamyモジュールにより行われているのは既知だが、...
How to Connect Documents and Media to a Local File System Using a WebDAV URL
legacy How To
Issue Steps to connect the WebDAV URL with your local machine's file system. Environment DXP 7.4 and above DXP 2023.Q4.0 and above Resolution For Fedora and Linux Machines (Before 2023.Q4.0): Navigate to Documents...
Intermittent Digit Loss in Liferay Form Confirmation Field
legacy Troubleshooting
Issue I'm experiencing an issue where digits are unexpectedly removed when quickly typing numbers into a confirmation field within a Liferay Form. Steps to Reproduce: Create a new Liferay Form. Add a numeric field...
Erratic behavior when using pagination in Documents and Media
legacy Troubleshooting
Issue When listing documents in Documents and Media section, some files are missing or duplicated when using pagination. The same can happen in other sections as well, such as Web Content. Environment DXP 7.3 DXP 7.4...
How do I renew expired SAML certificate?
legacy
Issue We just noticed while browsing through the admin settings that apparently our SAML certificate expired four months ago, but our SSO and login works with no issue. We use Azure AD (Entra) for the Identity Provider...
"Missing 'Date Modified' and 'Date Created' Fields in Object Display Page Template Mapping
legacy Troubleshooting
Issue We have a Display Page Template defined for an Object (Documents - Simple Document). In the edit mode, in the list of available variables of the mapping fields, the Date Modified and Date Created fields are...
Multiple unsatisfied references when installing a hotfix in 2024.Q4.5 or 2024.Q4.6
legacy Troubleshooting
Issue After installing a hotfix in 2024.Q4.5/6, multiple unsatisfied references appear. It may appear in the start up logs or when running ds:unsatfisfied from the Gogo Shel: 2025-04-21 14:50:53.948 WARN...
ClassCastException during upgrade when setting maximum file size using config file
legacy Troubleshooting
Issue During the upgrade process from Liferay DXP 7.2 to 2025.Q1, a ClassCastException occurs when setting the maximum file size using the OSGi configuration file...
Documents and Media files are not loading after setting up a 2nd cluster node
legacy Troubleshooting
Issue Documents and Media files are not loading after setting up a 2nd cluster node. This does not affect the 1st node, and only occurs on node 2.  Environment Quarterly Release DXP 7.4 DXP 7.3 Resolution Since the...
Backend Functionalities and SVG Icons Fail When Using a CDN
legacy Troubleshooting
Issue After setting up a CDN for static resources, some backend functionalities, such as buttons and dynamic functionalities, stop working.  Browser console displays CORS errors when trying to access...
Blueprints Display External Reference Codes (ERC)
legacy
Issue After updating Liferay, Blueprints configuration now displays External Reference Codes (ERC) next to the categories, sites and other elements.   Environment 2024.Q4+   Resolution This change was implemented in...
Web Content filtering and sorting based on Date and Time with API
legacy
Issue I'm using the Headless API endpoint /v1.0/content-structures/{contentStructureId}/structured-contents I want to filter or sort structured content by the date and time field. The results are incorrect and do not...