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Updating the database users in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have created users who can access the database...
Channels are not visible under Visibility tab for custom roles
legacy Troubleshooting
Issue Steps to reproduce 1. Create one product in minium site with specific catalog (i.e. Catalog "Sample"). 2. Set visibility of created product to speedwell channel . 3. Once the visibility is set, the channel...
Why Is My Search Suggestions Widget Only Showing Suggestions Part of the Time?
legacy Troubleshooting
Issue I enabled the Search Suggestions widget and now spelling suggestions are showing up for some searches, but not for other identical searches. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Check the...
Reindex button remains at 0%
legacy Troubleshooting
Issue You click in the "Reindex all search indexes" button but the progress bar is stuck in the 0% and the process is not executed Environment DXP 7.2 Resolution In some cases this is produced because a...
Liferay Adaptive Media Installation issues
legacy Troubleshooting
Issue When installing Adaptive Media 2.0.20 to Liferay DXP 7.0, it doesn't work, and the journal service override module described in the documentation doesn't work either.   Environment Liferay 7.0 DXP...
How to set up a Mail Server with DXP to receive email notifications?
legacy How To
Issue This article outlines how to set up a Mail Server and SMTP in Liferay DXP to receive emails. Environment Liferay DXP 7.3 Resolution Liferay DXP uses a mail server and SMTP to get email notifications. Liferay...
NTLM and NTLMv2 in Liferay Portal 6.2
legacy
Issue The question is whether Liferay Portal 6.2 supports NTLM and NTLMv2 Environment Liferay Portal 6.2 Resolution The library used in Liferay Portal 6.2 supports both NTLM and NTLMv2 There is a property that can...
Not able to delete rules in Product Publisher
legacy Troubleshooting
Issue Steps to Reproduce: 1. Go to Speedwell Catalog Page 2. Add "Product Publisher" portlet on the page 3. Click on Configure. 4. Keep Dynamic Selection as is 5. Open Filter section 6. Add rule with Category and save....
Assigning View Permission to any role is taking longer time due to Liferay Sync
legacy Troubleshooting
Issue Steps to Reproduce 1. Extracted a clean DXP SP6 2. Created Site 'A' having Document and Media Portlet. 3. Created a folder called 'Sample' in Document and Media Portlet. 4. Uploaded around 10000 documents in the...
NameIDType.ENCRYPTED cannot be resolved
legacy Troubleshooting
Issue You might run into the following error after deploying SAML in Liferay Portal 6.2 on a Weblogic: identity_provider.jsp:53:106: NameIDType.ENCRYPTED cannot be resolved <aui:option label="encrypted"...
Automatic deletion of Forms data
legacy
Issue  Is there any out of the box option to schedule data deletion for records after a specific time? For example, we want to delete data which is in the system for more than 2 years for all tables in order to comply with...
What do each of the Filter and Order options do when viewing assets within Web Content Administration in the Control Panel?
legacy
Issue When viewing assets within Web Content Administration, there is a "Filter and Order" button with various options available for the currently visible results (present when viewing all content, content in a...
Is it possible to divide a specific column into a sizeable number of columns?
legacy
Issue Is it possible to split the two-column layout into another 3-4 columns on the content page? Environment Liferay DXP 7.2 Resolution This similar required behavior is introduced as a new feature in Liferay DXP...
Invalid Canonical URL for a page
legacy Troubleshooting
Issue A page with the URL "/test" should have a canonical URL of /test. But all canonical URLs are shown as "/" for all pages. Steps to Reproduce Create a new empty page "test" (type and content does not matter)....
Fragment's content gets duplicated
legacy Troubleshooting
Issue When trying to add a page fragment with HTML structure similar to below, the fragment's data gets duplicated after saving. Also, the data is no more editable. <p> <lfr-editable id="heading" type="rich-text">...
How to eliminate irrelevant characters from search results?
legacy Troubleshooting
Issue The Liferay out-of-the-box feature has been used to display search results on a page. Each record of the results displays the document title, the first few sentences in the document, and a few other metadata...
FriendlyURLMapper's Patterns and Matchers
legacy Troubleshooting
Issue My friendlyURL portlet is not parsing correctly some of my URLs. Sometimes it is not clear which kind of pattern we must define in routes.xml when implementing a module to make URLs friendly (see...
Session Management in Liferay
legacy
Issue How the sessions are managed in Liferay and what are all the different types to configure the same. Also, whether the Liferay session work for the javascript disabled browsers? Environment Liferay DXP...
Cannot create war-core-ext due to "could not get unknown property 'portal'" error
legacy Troubleshooting
Issue When building a new module project based on the war-core-ext template, the build fails due to the following error: What went wrong: A problem occurred evaluating project ':ext:gwext'. > Could not get unknown...
Need to show more than 10000 users in users and organizations' search result
legacy Troubleshooting
Issue While searching in User and Organizations, search result count is limited to 10000 when using Elasticsearch 7 v3.0.1 and prior for DXP 7.2. Steps to reproduce- Create 15000 users in Liferay Portal. Go to...
CKEditor in Liferay 7.3
legacy Troubleshooting
Issue After adding the below properties in portal-ext.properties file, the changes are not getting reflected in Web Content and some of its features are missing, e.g. no video, file browse, color picker, etc....
Download entire folder in Document and Media Widget
legacy Troubleshooting
Issue After selecting the folder in Document and Media Widget, the download option is not coming. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Click on Options(action button). Select Configuration and...
Custom Product Content Renderer
legacy How To
Issue How to customize the product card design? Environment Liferay DXP 7.3 Commerce 3.0 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope...
Options are not getting saved in Product Image after publishing
legacy Troubleshooting
Issue After selecting the option in Product image, it is not saved even after publishing. Steps to reproduce 1. Navigate to Commerce Tab and select Product option. 2. Click on "+" button and add the product....
Why is the CKEditor toolbar smaller in 7.3 and 7.4?
legacy How To
Issue The CKEditor toolbar has been simplified from DXP 7.3: I would like to restore it to its DXP 7.2 functionality: Environment DXP 7.3 DXP 7.4 Resolution CKEditor was simplified for 7.3, as documented...
How to change the status code of redirection from 301 to 302 ?
legacy
Issue How to change the status code of redirection from 301 to 302? Environment Liferay DXP 7.0 Resolution Liferay doesn't come with an out of box feature to change the redirection status code from one to another. One...
Is it feasible to shorten the document's URL to its name?
legacy
Issue The URL which is generated for Documents that are uploaded to the Documents and Media portlet contains a string of numbers, letters, and a 't' parameter after the name of the document. If there is any way to...
Look and Feel settings are not updated on page publish
legacy Troubleshooting
Issue When editing a Content Page, we can access Look and Feel, change some settings, Save and Publish, then we notice that the changes are successfully updated on the page. Accessing Look and Feel again and...
Exporting a form exports items that do not already exist
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
When web content is reverted to a previous version in a staging environment, the update is not reflected when published to the production environment in "detailed publish mode".
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How Can I Sort Web Content Structures and Templates Newest to Oldest by Default?
legacy Troubleshooting
Issue Web content structures and templates are sorted oldest to newest by default, and I need to reverse the sort order to see the newest entries first. Environment DXP 7.3 Resolution This is resolved by...
Set permissions required to create an organization site
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Can't add new content from the Asset Publisher on Content Pages
legacy
Issue When we use Widget pages, there is a '+' button on the Asset Publisher where we can create different assets That button is not available when the portlet is on a Content page Environment Liferay DXP...
Categorization of Assets are not working
legacy Troubleshooting
Issue Asset categorization is not working across the entire website. Steps to reproduce Click web content -> Add new web content -> Try to select Categories of web content There is no option to select the...
Why are the 'Site Variations' not working properly?
legacy
Issue Page variations in Staging do not save distinct versions when edited, instead, edits populate across all variations. Steps to reproduce 1. Start with a clean instance of Liferay 7.2 fix pack 9 2. In Site...
The picture tag gets removed from the adaptive image when using alt attribute
legacy
Issue Editing the published web content by adding the alt attribute in the source code of the image, the picture tag gets removed from the adaptive image. Steps to reproduce: Create dummy page Create web content:...
NoSuchInstanceFormException
legacy Troubleshooting
Issue The exception "NoSuchInstanceFormException: No DDMFormInstance exists with the primary key 0" triggers continuously even every minute. Environment Liferay DXP 7.1 Resolution This error may happen when Liferay...
Form Fields disabled
legacy Troubleshooting
Issue In a form, fields are disabled when filling it. While inspecting the same, it shows a 404 error status in the browser console. Also, the form is working perfectly for some users but not for all users....
No indication of backup process' status
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have started a backup/restore process and we...
Is functionality impacted when upgrading to Bootstrap 5 in portal 6.2 ? Is it supported ?
legacy
Issue Requirement is to upgrade the Bootstrap library.  Is functionality impacted when upgrading to Bootstrap 5 in portal 6.2 ?  Is Liferay portal 6.2 compatible with Bootstrap 5? Is it supported ? Environment...