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Search container shows wrong search count results with pagination
legacy Troubleshooting
Issue Pagination shows the wrong search count results. Steps to reproduce: 1. Navigate to Site Menu > Content & Data > Web content, create some web content 2. Navigate to Site Menu > Site Builder and create a...
Unable to edit web content in pending status of workflow
legacy Troubleshooting
Issue The contents of web content are not getting reflected Step to reproduce 1. Navigate to Content & Data > Web content. 2. Create a folder in web content and map this with a single approver workflow. 3. Create...
Issue with the email template when notifying a new account creation regarding [$PASSWORD_SETUP_URL$] variable
legacy Troubleshooting
Issue The issue happens after the notification of a new account creation within Liferay, when the new user checks the email it inconsistently displays the link to update the account in this way:...
Liferay Server Starts Up With org.elasticsearch.action.search.SearchPhaseExecutionException
legacy Troubleshooting
Issue When Liferay starts up, we observes the following error: ERROR [liferay/schedulerdispatch-5][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException:...
User gets error when submitting Form if the Form is edited by an Admin
legacy Troubleshooting
Issue It might happen that a user is filling out a form while it is being edited by an Admin. When the user wants to submit the form, an error message will be shown and the form data isn't submitted to Liferay.  ...
Publications - ERROR: ORA-01795: maximum number of expressions in a list is 1000
legacy Troubleshooting
Issue When trying to publish a publication with more than 1000 changes using Oracle Database, an error occurs and the process fails: 2023-04-04 14:59:53.645 ERROR...
Custom panel app and portlet is not shown for non omniadmin users
legacy Troubleshooting
Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in...
Issues with CKEditor's Tag Hierarchy in the footer of CKEditor
legacy How To
Issue The availability of the tags hierarchy in the footer of CKEditor is missing when it used to be there. Environment DXP 7.2 Resolution Liferay has stated that this is intended behavior as the CKEditor was updated...
How can I assign workflow task to multiple users by Scripted Assignment
legacy
Issue How can I assign workflow tasks to multiple users by Scripted Assignment, but not by assigning tasks to a role? Environment Liferay DXP 7.1 Resolution It's confirmed when using the Scripted Assignment as the...
Error: Failed to find license files in directory
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying to Liferay service, the following error is...
The maximum number of submissions allowed for this form has been reached
legacy Troubleshooting
Issue When uploading a new in a form submission the following message can appear for guest users: "The maximum number of submissions allowed for this form has been reached." Environment Liferay DXP 7.4 Quarterly...
Importing projects and refreshing gradle are very slow in Liferay Developer Studio when there are too many modules
legacy
Issue When using the Liferay Developer Studio version 3.9.5 - 3.9.8, importing projects and refreshing gradle projects are very slow if there are too many modules. Environment Liferay Developer Studio 3.9.5 - 3.9.8...
File permissions error after upgrading the stack
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating from a stack to a major version there...
How can I remove deletions from a site where Staging was disabled?
legacy Troubleshooting
Issue The user was using a Remote Staging site. Remote Staging was disabled and the user decided to connect the Staged sites content with a new empty Live site. In the Staging publication window the past...
Product is not getting expired by its own
legacy Troubleshooting
Issue The product status is not getting changed to Expire. Steps to reproduce: Navigate to Control Panel → Instance Settings. Then, navigate to Localization → Time Zone. Navigate to Control Panel> Users and...
Client's public IP is visible in source code
legacy
Issue User is able to see their own public IP while checking the source code of a page on the Liferay portal. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The public IP is visible through the...
Where can you create/use Analytics Cloud custom events in Liferay?
legacy How To
Issue We want to send custom events to Analytics Cloud from our Liferay DXP instance. How can we do this? Environment Liferay DXP Analytics Cloud Resolution For everything else, you can use Custom Events by using any...
Terms of Use jsp page is missing
legacy How To
Issue Prior to Update 31, there was a terms of use JSP page located in {TOMCAT_HOME}\webapps\ROOT\html\portal that could be used to customize the Terms of Use page Starting with Update 31, that terms of use JSP page is...
How do Segments sync between Liferay and Analytics Cloud?
legacy
Issue We created a segment in Liferay but it has not synced yet. How can we sync it to Analytics Cloud? Environment Analytics Cloud DXP 7.3+ Resolution The sync only happens one way: from Analytics Cloud to Liferay. So...
How to enable users to edit or delete their comments in the Page Comments widget
legacy Troubleshooting
Issue Site members/Users are not able to delete or edit their own page comments on the Page Comments widget. Environment Liferay Quarterly Releases, Liferay DXP, or Liferay Portal 6.2 Resolution For DXP 2023.Q4 and...