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Info button is not visible for searched documents with a preview
legacy Troubleshooting
Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay  Go to Content & Data -> Documents and Media and upload a...
How to download a file I created on the liferay service in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Example use case: with the below command in the Liferay service, I...
Fixes present in Fix Packs affecting themes are not directly applied to my custom theme
legacy Troubleshooting
Issue Part of the fixes included in a given Fix Pack can be located within the base themes Unstyled or Styled. Just applying that Fix Pack might not make those changes appear in the custom themes which inherits from...
New Analytics member's e-mail did not arrive
legacy Troubleshooting
Issue I added a new Analytics Cloud member but the e-mail to log in to the platform or activate the account did not arrive. Environment Analytics Cloud Resolution Make sure that the user has a Liferay account - if they...
${processor.processMax()} error message with a blank page
legacy Troubleshooting
Issue Opening different pages and menus on DXP 7.2 and above could result in an empty page showing the ${processor.processMax()} error message The solution only applies if you use the...
FileImpl "Unable to extract text from" and other errors during document indexation related to TIKA library
legacy Troubleshooting
Issue If we execute a reindex of documents (DLFileEntry) we have several warnings and errors in the log file with the message "Unable to extract text from" and related to FileImpl and TikaException: Tried to allocate an...
How to execute verify.frequency in Liferay DXP 7.3
legacy How To
Issue The property verify.frequency was deprecated in Liferay DXP 7.3. Environment Liferay DXP 7.3. Resolution To check for available verify processes, go to Control Panel > System > Gogo shell and enter the...
Internal Server Error thrown due to orphan portlet
legacy Troubleshooting
Issue Steps to Reproduce 1) Create a theme with an embedded DM portlet (portletId = 20) in Liferay 6.2. 2) Deploy this theme. 3) Visit the page configured with that theme and check that the embedded DM portlet is...