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The "Private Pages" menu can not be removed even after removing all private pages
legacy Troubleshooting
Issue After removing all of the private pages, the "Private Pages" menu remains. Environment Liferay DXP 7.1 dxp-18 or before Resolution One possible reason is that the "content page" was created before under Private Pages. The issue is fixed in dxp-19 or later FP versions. Additional...
Whitelisting Liferay Cloud IP in a private/internal system
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes it is necessary to connect the Liferay DXP running on the Liferay Cloud with some internal/private system, such as an...
Monitoring Disk Usage for Jenkins
legacy How To
It is helpful to see how close you are to running out of space on Jenkins. We have provided a way to see the current disk usage of the CI service. Login to the Jenkins service and navigate to "Disk Usage" on the sidebar. When navigating to this tab you will be presented with a breakdown...
Is a duplicate Organization Name allowed in DXP?
legacy
Issue Is there any way to turn off the duplicate name check for Organization Name? Environment Liferay DXP 7.2 Resolution By default, the Organization Name is not allowed to be duplicated., content:...
What is App Builder?
legacy
Issue What is the App Builder feature in DXP 7.3? Environment DXP 7.3 Resolution DXP 7.3 includes the possibility of building applications visually, backed by the Data Engine. To try this go to: Control Panel > App Builder > Custom Objects This application provides a nice UI to define...
Understanding Liferay DXP's compatibility with Elasticsearch
legacy
Introduction Last updated: May 28, 2025. The Search Product Team often receives questions about Liferay DXP's compatibility with Elasticsearch. This seemingly simple question belies surprising complexity: it depends on multiple factors, some of which are external dependencies for...
[CKEditor] Adding alt-text to images
legacy How To
Issue In order to comply with WCAG accessibility guidelines, we would like to add alt-text to the images that are uploaded in the Documents & Media gallery. How can we do that? Environment DXP 7.0+ Resolution If you try to create a new structure with the Image element, the element's...
How to search using JournalArticleLocalServiceUtil and sort by title?
legacy Troubleshooting
Issue When using the JournalArticleLocalServiceUtil class to search for web contents, we are facing the following issues It is not possible to sort by title, since its localization is being stored in the table JournalArticleLocalization and the comparator is not considering it When...
Duplicated back button on search results
legacy
Issue During search, duplicated back buttons appear on the result item's page. Steps to reproduce: 1) Set up a vanilla Liferay DXP 7.2 2) Create a Web Content to be searched on (for example name it as 'test') 3) Search for its name at the Search Bar 'test' 4) Open the listed item (in...
Can I Customize Blog RSS Feeds?
legacy
Issue I would like to be able to modify the Blog RSS feel to include custom fields from my Blogs portlet. Are there any out of the box methods for this? Environment DXP 7.2 Resolution It is not currently possible to include custom fields in Blog RSS feeds using out of the box methods...
Copy-pasting an image into a Web Content HTML field is stored as base64 characters
legacy How To
Issue When an image is copy-pasted into the Web Content editor, it is stored as a base64 collection of characters. What is the limit of this image? Are there any alternatives to this behavior? Environment DXP 7.0 Resolution This behavior is expected because you are using the built-in web...
Special characters are used in friendly URLs
legacy How To
Issue Special characters, e.g. åäö are shown in friendly URLs, instead of showing the ASCII version. Example: page is titled new page åäö becomes /new-page-åäö instead of /new-page-aao Environment DXP 7.0+ Resolution This is the currently intended behavior, made by LPS-65233, to support...
How Can I Include Both AND and OR Variables in User Segments?
legacy
Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need to be able to set both AND and OR variables in the same segment....
Backporting tickets and features
legacy
Issue I would like to backport a certain feature to from a later version to a previous version. Example: LPS-101738 7.3→7.1. Can Liferay support assist me with this request? Environment DXP 7.0+ Resolution As Support, we only backport tickets that can be considered bugs which are...
Web Content articles' Title and Summary fields cannot be empty
legacy
Issue Add a translation to a Web Content by deleting the default translation to the Title and Summary fields. After the publishing is successful and the web content is opened again, the default translation is shown again in the fields. Is this the expected behaviour? Environment DXP 7.0+...
Live site is not editable after Staging site was removed.
legacy Troubleshooting
Issue How to recover the default functions on the Live site if your remote Staging site was either deleted or not disabled correctly? Environment Liferay DXP 7.2 Resolution By running a groovy-script the Live site's default functions can be enabled. Before going further, please create a...
I cannot set an external repository as the Documents and Media portlet's root folder
legacy
Issue I have a Documents and Media portlet on the page I go to the configuration menu of the portlet and try to change the Root Folder Result: I cannot set an external repository (for example Alfresco) as a root folder. The repository does not even show up here. Environment Liferay DXP...
Disable Form's Success Page in DXP 7.3
legacy How To
Issue After submitting a form I want to disable the Success page. Environment Liferay DXP 7.3 Resolution To disable the form's success page: Inside the site administration menu, go to Content & Data > Forms and click to edit the respective form; Scroll down to the bottom of the page;...
How to prevent user enumeration attacks through the Forgot Password functionality
legacy How To
Issue Insecure default configuration may allow remote attackers to enumerate users' email addresses via the forgot password functionality. This can be a risk in the case of public-facing deployments. Environment Liferay DXP 6.2 EE Liferay DXP 7.0-7.2 Resolution It is recommended to set...
Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will fail to start with this error: liferay[liferay]...
Adding User Groups to Site Membership as a Site Administrator
legacy How To
Issue Site Administrators are unable to add user groups as members of the site they manage.  Environment DXP 7.0+ Resolution This is currently an intended behavior as the Site Administrator role by default does not have the permissions to view and update User Groups. A Feature Request...
Unable to embed videos in Knowledge Base articles with the
Issue After publishing a new Knowledge Base article including a video embedded with the <video> HTML5 tag: <video controls="" height="240" width="320"><source src="/documents/20142/0/file_example_MP4_480_1_5MG.mp4/b32bbabe-2df3-5229-7ca8-39e5dfd98fa5" type="video/mp4" /></video> the...
Temp files in /tomcat/temp/liferay/s3 are kept for 7 days
legacy Troubleshooting
Issue Temp files are created in the /tomcat/temp/liferay/s3 directory when we upload documents These files are kept for 7 days, resulting in a lot of extra disk space being taken up Environment Liferay DXP 7.1+ Amazon S3 Resolution The length of time these files are kept in the cache can...
Remote Live Staging in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Why Remote-Live Staging in Liferay SaaS not required? Environment Liferay SaaS Resolution Remote-Live Staging is not required in a...
SAML changes post upgrade from DXP 7.0 to higher version
legacy How To
Issue SAML authentication is being used in DXP 7.0. After upgrading the DXP 7.0 to any higher version, how to configure SAML in the upgraded environment? Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution Post upgrade, the respective SAML tables will be carried from source version to...
Session Timeout value is overridden during fix pack upgrade
legacy How To
Issue During installation of a fix pack, the value of <session-timeout> is reset to default within web.xml. Is the value of session timeout can be changed 'permanently'? Environment DXP 7.2 Resolution Currently, there is no out-of-the-box option to achieve this on DXP - the web.xml is...
Why Are Announcements Visible to Everyone After Setting the Distribution Scope?
legacy Troubleshooting
Issue After setting the distributions scope in the Announcements Portlet, the announcements which it displays are now visible to all users and guests. I would like to restrict the announcements to the users within their distribution scope. Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution...
Can Users Be Mentioned By Name in Message Boards?
legacy
Issue Currently, all user mentions in the Message Boards portlet have the format @[username]. I would like to mention users using their first and last name instead. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution At this time, there is not a setting for changing the format of...
Add custom certificate in SAML configuration
legacy How To
Issue As part of the SAML configuration, it is possible to generate a Certificate and a Private Key. This generates both a self-signed key and a container storekey (in $LIFERAY_HOME/data/keystore.jks by default). How to use a different key instead of the default one? Environment Liferay...
Liferay DXP 7.0 Theme Generator installation fails with Missing required argument #1 | EMISSINGARG
legacy Troubleshooting
Issue While following the Liferay documentation about 7.0 DXP theme building with the Theme Generator, the following error will be thrown on Terminal when running npm install -g yo gulp: npm ERR! Windows_NT 10.0.17134 npm ERR! argv "C:\\Program Files\\nodejs\\node.exe" "C:\\Program...
Set "Enable Email Subscriptions" in the Asset Publisher to "No" by default.
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there an option to set "Enable Email Subscriptions" to "No" by default...
Push notification API unable to register
legacy Troubleshooting
Issue When trying to register a device through the Liferay Push, the following error will be received: error: com.liferay.portal.kernel.jsonwebservice.NoSuchJSONWebServiceExceptio LRPush Error Error Domain=com.liferay.mobile.sdk Code=2 "No JSON web service action with path...
Deprecation warning in the browser's console: "Value provided is not in a recognized RFC2822 or ISO format"
legacy
Issue After patching a bundle with a fix (Fix Pack or hotfix) that includes the solutions for LPS-121066 and LPS-121499, customers and DXP users may notice the below warning message in the browser's console: Deprecation warning: value provided is not in a recognized RFC2822 or ISO...
I cannot set the default template for a web content structure
legacy How To
Issue When I create web content based on a structure with multiple templates, I would like to change the default template of that structure. Environment Liferay portal 6.2 Liferay DXP 7.0 + Resolution In order to change the default template of a structure, please perform the following:...
ClassCastException on com.liferay.frontend.theme.contributor.extender after installing a newer fix pack
legacy Troubleshooting
Issue After patching the environment with a newer fix pack, the below error may be encountered at server startup: ERROR [ServerService Thread Pool -- 68][ThemeContributorTopHeadDynamicInclude:93] bundle com.liferay.frontend.theme.contributor.extender:4.0.8...
LAR file export process
legacy
Issue LAR file is exported even when the web content's internal reference is missing. Steps to reproduce 1) Create a blank site "Test" and add a public page "Home". 2) Create a structure "Test-structure" and add a structure field "Link To Page". 3) Create a template "Test-template" and...
ClamAV integration with Liferay on windows
legacy How To
How to set up the latest Clam Antivirus with the Liferay platform on Windows. The goal is to scan documents for viruses when they are being uploaded. Environment Windows 10 Liferay 6.2 ClamAV version 0.103.0 Resolution Download the latest version of ClamAV...
ClassCastException when using Elasticsearch 7
legacy Troubleshooting
Issue After installing the Elasticsearch 7 plugin and connecting Liferay DXP to an Elasticsearch 7 server, errors like this are thrown on startup: ERROR [liferay/scheduler_dispatch-4][ElasticsearchIndexSearcher:169] java.lang.ClassCastException:...
Renamed Liferay Enterprise Search apps and how it impacts installations
legacy How To
Table of Contents Summary of Changes Impact to New Installations (DXP 7.0-7.3) Impact to Existing Installations (DXP 7.0-7.2) Summary of Changes As of September 24, 2020, the Liferay Enterprise Search (LES) applications are distributed under the following names: Old App Name New App Name...
JournalArticle not properly indexed with 'Document contains at least one immense term' error
legacy Troubleshooting
Issue When attempting to perform a re-index, JournalArticle contents are not properly indexed due to an error similar to the following: For Solr: 2020-09-23 06:32:13 ERROR org.apache.solr.common.SolrException: Exception writing document id...
Missing reference errors during site import
legacy Troubleshooting
Issue Liferay currently only allows export of either Private or Public pages (and not both). When a site has a web content displayed on their public page with a link to a private page, or vice versa, while an administrator can successfully export a set of public or private pages, they...
Filtering expired web contents shows incorrect results
legacy
Issue We have a web content that we set to Expired, then changed the Expiration Date to a date in the future so not it is shown as Approved. When we look for the web content using the Approved filter, we can still see that web content with the status Approved. When we look for the web...
Disable all locales that are not EN
legacy Troubleshooting
Issue Asset publishers are being translated to other languages than English which is the default and only one that is desired. For some reason due to the location of the IP/network or browser translation URLs are appended with some locales like FI, ES, and others. Environment Liferay DXP...
SAML no longer working after upgrading Liferay
legacy Troubleshooting
Issue After upgrading Liferay from Liferay DXP 7.0 to Liferay DXP 7.2, SAML is no longer working and users are no longer able to authenticate using SAML. It is possible that the following error will also appear in the logs in the Identity Provider as well as the Service Provider,...
Adaptive Media not applied on Content Pages
legacy Troubleshooting
Issue I noticed that Adaptive Media is not applied in fragments with an image. Add an image to the Documents and Media Library with a width above 600px Go to Control Panel→Configuration→Adaptive Media Add a new resolution with the properties width: 600px, height: automatic Adapt the new...
After a web content owner loses his membership of a site, he can still edit all the previously authored web content
legacy How To
Issue If an editor user creates a web content, and after his site membership is removed, he can still edit/configure the web content. Environment Portal 6.2 DXP 7.0+ Resolution This behavior works as intended. The Web Content is expected to be configured using the Web Content's...
What if I cannot find a Fix Pack in Nexus BOM?
legacy Troubleshooting
Issue I opened the following link: Nexus BOM (Repository Manager) but I cannot find a certain fix pack. Environment DXP 7.0+ Resolution If you find that the Fix Pack is still not available a couple of days after its release, kindly open a Help Center ticket and we will refresh the system...
Custom editor configuration is not applied to repeatable fields
legacy Troubleshooting
Issue After implementing a custom EditorConfigContributor to override the configuration of a web content editor, e.g. as below: @Component( immediate = true, property = { "editor.name=alloyeditor", "javax.portlet.name=com_liferay_journal_web_portlet_JournalPortlet",...
Restoring multiple items from the Recycle Bin
legacy
Issue Is it possible to configure the Recycle Bin to allow users to select multiple objects and click a single time to restore all selected? If not, is this feature in your roadmap at all? Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution There is an upcoming feature that is likely to be...
Metadata is not restored when deleting recent modification from history
legacy
Issue While restoring an older version of a web content article the metadata tags do not return to the previous state and stay in the modified state. Environment DXP 7.2 Resolution This behavior is intentional so it works as expected. The reason for this implementation is that the...
Denied resolving class [...] error is shown in custom FreeMarker/Velocity templates (LSV-658)
legacy Troubleshooting
Issue Custom FreeMarker and Velocity templates generate the following error after installing a fix pack: Denied resolving class [...] by org.apache Environment Liferay DXP 7.0 FP92+ Liferay DXP 7.1 FP18+/SP5+ Liferay DXP 7.2 FP6+/SP2+ Resolution The behavior originates from an...
Making changes to a Velocity Application Display Template does not update dynamically
legacy Troubleshooting
Issue When making changes to a Velocity Application Display Template, these changes are not processed and updated dynamically, and are not reflected immediately upon saving. Environment Liferay 6.2 Resolution This issue is due to a portal property that controls the interval in which...
Message Board Portlet - File Attachments
legacy How To
Issue Is it possible to deactivate File Attachments on the Message Board portlet? Environment Liferay Portal 6.2 Liferay DXP+ Resolution By adjusting the role/permissions according to the user and the Message Boards portlet it is possible. With the Admin create a new page and add a...
Embedded Language Selector with "Select Box" template throws "Uncaught TypeError: Cannot read property 'attr' of null" when switching language
legacy Troubleshooting
Issue When embedding the Language Selector in the theme or a layout template and setting it to have "Select Box" template in the portlet's Configuration settings, the below error will be thrown in the browser's console upon switching the language: combo?browserId=othe…get-position.js:173...
"Error: Please enter a valid title." when creating or editing a web content
legacy Troubleshooting
Issue After updating to DXP 7.2 Fix Pack 7, we can't create or edit web content articles that default language is different than the site's language by enabling the "Changeable Default Language" in the System settings, OR When the site language is different than the default instance...
Asset Publisher ordering breaks when switching to a non-default language
legacy Troubleshooting
Issue I created some Web Contents based on a Web Content Structure The structure has a Date field I have an Asset Publisher Widget on the page The Widget is configured to show Web Contents with the above structure The order of the Web Contents is based on the dates provided in the Date...
How to implement custom resolvers for Liferay Connector to SAML 2.0
legacy How To
Environment Liferay DXP 7.0-7.4 Liferay Connector to SAML 2.0 v3.1+, v4.1+, v5.x, v6.x,v7.x Resolution This sample module (^source is attached to this page) aims to provide minimal boilerplate code one can use to implement custom Liferay SAML 2.0 resolvers for:...
Can not save a Form after adding a validation rule to a numeric field on a Form with a translation
legacy Troubleshooting
Issue In forms with a translation, if you add a Numeric field and add a validation rule to this field, you can not save the form. You will see the following message: Error: The validation expression () set for field Numeric is invalid. Environment Liferay DXP 7.2, with dxp-8 or older....
How to send a confirmation email to authenticated users about Form submission?
legacy How To
Issue I would like to send a confirmation email to the user who just submitted a Form Environment Liferay DXP 7.1+ Resolution It is possible to use the Workflow engine to send an email to the logged-in user who submitted the form. Please follow the steps below: As an Admin user navigate...
SharePoint Repository Location
legacy Troubleshooting
Issue Not able to find the SharePoint Repository Location Environment Liferay DXP 7.2 Resolution To use the Sharepoint the portal should be on fix-pack dxp-4 or above. Also, the Sharepoint plugin is required which can be downloaded from the marketplace. After deploying the Sharepoint...

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