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Link tab missing from fragment link configuration
legacy Troubleshooting
Issue The link panel is being hidden for some editables Steps to reproduce: 1) Navigate to Design > Fragments and create a fragment with this markup: <div class="fragment_1"> <a href="#"...
Can we add sorting functionality in Asset Publisher portlet?
legacy
Issue Can we add sorting functionality to the Liferay Asset publisher, similar to the sorting function in Search results?   Environment Liferay DXP 7.3   Resolution Unfortunately, this is a current feature...
Unable to set the custom configurations in the price range facet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using the 'speedwell' site template. 3. Navigate to the catalog. 4. Select the configurations of the price range facet. 5. Set the...
Unable to search with special characters inside quotations
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create one basic web content named "test**". 3. Navigate to Liferay DXP(default web site). 4. Enter test** in the search bar, and the search result will...
How to add the price in the default SKU via Headless API?
legacy
Issue The user needs to add the price(default SKU) in the request body of the product while posting the product via headless API. Environment Liferay DXP 7.4 Commerce 4.0 Resolution The 'default SKU' field in the...
Page canonical URLs of each existing language always point to the default language URL
legacy Troubleshooting
Issue We have detected that the page canonical URLs of each existing language always point to the default language URL. Our default language is English, and we have a page in two languages: English:...
Color Contrast does not meet ADA requirements
legacy Troubleshooting
Issue Color Contrast throughout Liferay's out-of-the-box platform does not meet the minimum ADA requirements. One example of this can be seen when adding a page using the Global template; the toggle switches...
Filter option under Content exports all data
legacy Troubleshooting
Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but...
Errors Suggesting a Search Bot Attack
legacy Troubleshooting
Issue We are seeing many abnormal errors in our Liferay catalina logs all of sudden. We have tried restarting, but the errors continue. What could these mean? ERROR [ajp-nio-0.0.0.0-8009-exec-19][MVCPortlet:557]...
Segment not working with request parameter option
legacy Troubleshooting
Issue Segment not working using Request Parameters filed. The issue can be replicated using Widget Page as well as Content Page. Steps to reproduce: Create a Blank page named "test" Create a Basic Web Content Go to...
Update packages and regenerate your custom theme with the latest available in order to solve accessibility or style related bugs
legacy How To
Issue Sometimes in order to solve user interface bugs (like accessibility or style related), our customers need to update their custom themes with the latest versions available of liferay-frontend-theme-unstyled ,...
Remote staging: cannot set a form in a Form widget in staging - "This form is not available or it was not published."
legacy
Issue When we take a website with staging configured, and put the Forms widget on a webpage - we cannot configure the Forms widget by selecting a form for it, we get the message "This form is not available or it was not...
Outdated or vulnerable components can sometimes be found in the .cp/ folder inside osgi/state/folder
legacy Troubleshooting
Issue We've run a security scan and it is picking up outdated components inside the .cp/lib/ subfolder of the osgi/state/ folder, and it is confusing our compliance efforts.  Environment Liferay DXP 7.0, 7.1, 7.2, 7.3,...
Upgrading from 6.2 to 7.3 changes the number of likes and dislikes
legacy Troubleshooting
Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the...
Custom code failing to build due to the removal of FinderCache#getResult(FinderPath, Object[])
legacy Troubleshooting
Issue Generated services that call FinderCache#getResult(FinderPath, Object[]) method fail to build due to its removal in 7.4 U47. This method was replaced by FinderCache#getResult(FinderPath, Object[],...
Form Upload Input is missing when mapping to a custom Object's Upload Field
legacy Troubleshooting
Issue When creating a Form that maps to fields on a Liferay Object (and one of the fields is an Upload type field), the option to map the form's Upload input with the custom Object's Upload Field is not appearing....
The Sort widget does not return accurate results on the first try
legacy Troubleshooting
Issue Some inconsistencies in the sort widget's behavior Steps to reproduce: 1) Create 3-4 web contents with the keyword 'test' at different time intervals to see the time difference in their creation. 2) Create a...
Documents without guest permissions are downloadable
legacy
Issue The document is stored in the browser cache and can be downloaded again without the user being logged in Steps to reproduce: 1. Upload a text file document 2. Change permission, revoke guest view 3. Click on...
Import failed with duplicate layout page template
legacy Troubleshooting
Issue The import process failed with the below error 2023-01-02 06:33:32.734 [liferay/backgroundtask-4]...
Elasticsearch cluster health status is Red
legacy Troubleshooting
Issue The elasticsearch server cluster health status is red with the below error in the logs elastic search logs and noticed the below information. Failed to execute phase [query], all shards failed Failed...
How to achieve antivirus scanning for file uploads to Documents and Media in an Liferay PaaS environment?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'd like to have the DXP functionality described at...
Unable to search with rupee or any other currency
legacy
Issue Steps to reproduce: 1. Create a sample web content with the rupee or any other currency symbol in the content. 2. Try to search with just the currency symbol i.e. rupee or any other currency symbol. Expected...
Fragment and page templates with Japanese titles fail to export.
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...
Asset Publisher Page selector doesn't work
legacy Troubleshooting
Issue When I try to change the Page number in the combo box of the Asset Publisher, It always remains on the same page. Environment Liferay DXP 7.2 Fix Pack 14 or below Liferay DXP 7.3 Fix Pack 2 or below Resolution For...
How to display a video from Documents and Media onto a page using the Video Widget
legacy How To
Issue We want to add a video from Documents and Media onto a page using the video widget. However, the Video Widget requires a URL.  Environment DXP 7.3, DXP 7.4 Resolution Here are the steps to displaying any video from...
Does Liferay support AngularJS?
legacy
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...
Error when updating SEO information after changing localization language
legacy Troubleshooting
Issue It is not possible to update SEO settings after changing the portal language.  The message Error: Your request failed to complete is reported in the UI and we see the following error in the log: No render...
Is there a max file size limit for the Large File Uploader?
legacy
Issue Is there a file size limit for the Large File Uploader? What is the max file size I can upload to the Large File Uploader? Environment Liferay Support Resolution There is no max file size limit However, uploads can fail...
How to update moment.js library
legacy Troubleshooting
Issue For security reasons we need to update the moment.js library from version 2.24.0 to version 2.29.4 How do I update the moment.js library in Liferay DXP? Security vulnerabilities in moment.js 2.24.0:...
Unable to add the product with promotion to the cart
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Navigate to Promotions and add the promotion to a product. 4. Navigate to Accounts > Create an...
Can I use ModelDocumentContributor for journal articles (web contents)?
legacy
Issue The ModelDocumentContributor interface is used by many entities in Liferay to customize index and search operations. Can it be used to customize indexing and search for journal articles (web contents)?...
Related Assets widget not showing articles from other sites.
legacy Troubleshooting
Issue Expected Result - When I add an asset to the Related Assets widget all related assets from the main Asset Publisher are visible in the widget. Observed Result - The Related Asset widget only shows related...
How to install Elasticsearch plugins in offline mode
legacy How To
Issue Sometimes customers don't have internet connection on their Production environments and want to install in offline mode the required Elasticsearch plugins: analysis-icu, analysis-kuromoji, analysis-smartcn,...
JournalArticleLocalServiceUtil.updateArticle(JournalArticle) does not update the translation of my Web Content's title programmatically
legacy Troubleshooting
Issue The direct modification of the title through JournalArticle object by manipulating the titleMap variable does not alter the Web Content's title when calling...
Portlet options lost after upgrading to 7.4 U51+
legacy Troubleshooting
Issue After upgrading to 7.4 Update 51+, the Export/Import, Configuration or Remove portlet options are lost. This error does not happen if the Classic Theme is applied. Environment Liferay 7.4 Update 51+...
Webhooks not being created with GitLab due to GitLab connection to Jenkins
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Webhooks are not being created when trying to connect a GitLab...
Site Friendly URL not available
legacy Troubleshooting
Issue I try to change the friendlyURL of one site to "site01" and I can't, it returns the error: Error: Please enter a unique friendly URL. Site and site01 site01 have the same friendly URL. Checking the rest of...
jodd.bean.BeanException is thrown when user clicked on 'Submit for publication' inside discount portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate...
StackOverflow error happens when add too many fragments into their DropZones
legacy Troubleshooting
Issue StackOverflowError when loading a page with many fragments Steps to reproduce: 1) Create a new Page 2) Add container Fragment 3) Add approximately 110 Fragments within the container 4) Publish the Page...
Configuration to disable download does not work for MHTML files
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We applied the settings indicated in the article Document...
I want to restrict access to certain documents to a single user
legacy How To
Issue I am using Documents and Media to upload files. Some of the documents must be restricted for a single user. The user must access a list of documents that only he/she is able to see. Environment Liferay DXP 7.2+...
Fragment with a dropzone doesn't work with the original dropzone in the master page
legacy Troubleshooting
Issue If we create a fragment with the tag <lfr-drop-zone> and include it in a master page, when dragging the original dropzone to the fragment it is not possible to include other components in this area....
After upgrading from 6.1 or 6.2 version, webforms widget is missing
legacy
Issue We have upgraded from Liferay Portal 6.1 or 6.2 version to DXP In this DXP 7.3 version, the Web Forms widget is missing and nothing is displayed in its location ( web-forms-portlet is unavailable) Environment...
Clarification on Access to Old Logs on Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article is intended to expand on and clarify the...
How to replicate a production environment into a non-production one?
legacy How To
Issue In order to test new developments, we want to set up a test environment that is a copy of the production environment to confirm that we will not have problems in the subsequent deployment in production. How can we...
java.lang.ClassCastException: class com.liferay.util.axis.SimpleHTTPSender cannot be cast to class org.apache.axis.Handler error when using axis library to call an external web service
legacy Troubleshooting
Issue We have implemented a custom code in an OSGi module that uses the Apache Axis client and is trying to invoke an external SOAP web service. When we try to call the external service, a ClassCastException error is...
"Not Found" message on the details page of a product when its localization differs from the user's localization
legacy Troubleshooting
Issue When a product is created, the product localization is set to Default Catalog language (e.g.: en_GB) If a user with a different localization setting (anything other than en_GB in this example) accesses...
com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4}
legacy Troubleshooting
Issue When we open "Site Builder" => "Pages" the following error is thrown and site pages are not displayed: com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100,...
Widgets don't have all configuration options when using a custom theme
legacy Troubleshooting
Issue After applying a newly created theme to the Look and Feel of a Site's pages, I can only see Permissions and Configuration Templates when trying to configure a widget. Environment Liferay 7.4 Resolution...
All search widgets shows "Portlet is temporarily unavailable"
legacy Troubleshooting
Issue The sort widget breaks the search page Steps to reproduce 1) Go to the search page 2) Add a sort (search) widget to the page and refresh Expected Behavior: The Sort widget is successfully added without an...
Liferay UI Panel - collapsed attribute by default
legacy Troubleshooting
Issue After trying to use Liferay UI panels in a default collapsed state, the attribute does not seem to be working. If I put the following example code in a widget template the panel will appear as extended by...
Non-localizable fields default language
legacy How To
Issue In which language are the web content non-localizable fields displayed? Environment DXP 7.4 Resolution By default, the non-localizable fields will allow you to enter the translation only for the site's...
Button '-' doesn't work when creating a structure with repeatable field
legacy Troubleshooting
Issue When clicking on the '-' button, the field should be deleted Steps to Reproduce: 1) Navigate to Content & Data > Web Content > Structures. 2) Create a new structure as follows: Field 1 Type: Text Localizable:...
How can I see the number of all visits in Analytics Cloud?
legacy
Issue In the Analytics Cloud, we only see 'unique visitors' and not all visitors. Is it possible to see all visitors' data with Analytics Cloud? We would like to see the total number of visits on the site....
Order Id is not searchable on 'On-Order' Tab in Inventory portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Catalog Page > Account Management. 3. Create a business account and place 2-3 orders individually. 4. Navigate to inventory and go inside the...
Duplicate product name is not saving
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to any existing product. 3. Click on the ellipsis action button > Duplicate > Provide any name to the product. 4. Choose catalog from the drop-down....
How to set SameSite cookie attribute to Strict within Tomcat
How To
Issue How can I adjust the JSESSIONID cookie's SameSite attribute from None to Strict? Environment Liferay DXP 7.1 - 7.4 Resolution The JSessionID cookie's attributes are set by your application server or web...
Not every required field has a consistent color after validation
legacy
Issue Read-only and editable input fields are differently identified when it comes to form validation Steps to reproduce: 1) Start up a clean instance 2) Create a new structure in Content & Data → Web Content →...
Search in Control Panel > Audit makes long URL
legacy
Issue A search in Control Panel > Security > Audit always sends empty search parameters in the GET URL. As a result, URLs are very long and can be blocked by firewall-infrastructure. Steps to reproduce: Navigate to...
Is there a limit to the number of IdPs registered?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....