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Chart Taglib is Unavailable in Liferay DXP 2025.Q1 and Later
legacy How To
Issue After upgrading to Liferay DXP 2025.Q1, custom modules that use the Liferay Chart Taglib fail to build or deploy. The build process may fail with an error indicating the chart library cannot be found: Could...
Personalized Experience Not Displayed when using "AND" with IP Geocoder Country
legacy Troubleshooting
Issue When creating a segmentation using the IP Geocoder Country property in combination with another condition (e.g. a user property), the personalized experience configured for this segment is not displayed for a...
Analytics option not shown at site level
legacy Troubleshooting
Issue The Analytics option is not available at site level and you cannot configure it. Environment 2024.Q4.0+ Resolution Go to Instance Configuration > Analytics Configure the name of the provider (in this case...
StaleStateException Error During Startup with OpenID Connect Configuration
legacy Troubleshooting
Issue During a Liferay DXP startup, the following error message appears in the logs, related to OpenID Connect provider configuration: ERROR [...][BatchingBatch:139] HHH000315: Exception executing batch...
What filtering syntax to use in headless API for filtering for those entries that do not belong to any categories?
legacy
Issue I am using the API GET /v1.0/asset-libraries/{assetLibraryId}/content-elements, but the question might be relevant for other endpoints as well according to...
Unable to add Information Templates after changing Default Language
legacy Troubleshooting
Issue When only one language is available in Instance Settings > Localization and it is not "English (United States)", the Information Templates section under Design > Templates do not load. Environment Quarterly...
Seperate SSL for virtual instances
legacy How To
Issue We have multiple SSL certificates and want to use them in virtual instances that run under a different domain from the main instance. Environment DXP 2024.Q3 Resolution If behind a reverse proxy, configure...
Email Notification fails to deliver when recipient type is set to the Owner role
legacy Troubleshooting
Issue A trigger on a custom object is configured to send an email, but it fails to deliver it when the recipient type is set to Owner. Environment Liferay DXP 2025.Q1 Resolution This is an known issue on this...
Where can I find the BrowserSnifferUtil.java class?
legacy
Issue After upgrading from 2023.Q3 to 2025.Q1, I can no longer find the com.liferay.portal.kernel.util.BrowserSnifferUtil class? Was it moved or deprecated? Environment Liferay DXP 2023.Q4+ Resolution In Liferay...
Upgrade to a Quarterly Release Fails with "Elasticsearch sidecar could not be started" Error
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to a Liferay DXP 7.4 Quarterly Release, the server startup fails. The logs show errors related to Elasticsearch, such as: 2025-07-10 09:29:51.414 ERROR...
In the Documents and Media portlet, the search is not performed on the selected folder in its configuration
legacy Troubleshooting
Issue I have an issue with the documents and media portlet document search. I have two document folders and two document and media portlets on a page. One folder is set at a document folder, the other is set at another...
"fields" and "nestedFields" Parameter Not Applied to Account System Objects
legacy
Issue Using the GET Rest API for account-restricted objects does not seem to follow the `fields` and `nestedFields` parameters for the linked account. For example, when querying a custom object and attempting to...
Object Validation Not Working Post Upgrade
legacy Troubleshooting
Issue After upgrading Liferay DXP from 2024.Q3.xx to 2025.Q1.xx, Object Validation is no longer functioning as expected. Steps to reproduce: Start a clean instance of DXP 2024.Q3.12. Navigate to Control Panel >...
Logging to application always taking to home page instead of request url
legacy Troubleshooting
Issue We are encountering an issue where users are consistently redirected to the application's homepage immediately following SAML authentication, even when an alternative page was initially requested. Environment...
I cannot scroll in content page edit mode on Tablet view
legacy Troubleshooting
Issue I have an issue with scrolling in the content page edit mode on Tablet view. I added a big image to the page. When trying to scroll on Tablet view, it does not work. Reproduction Steps: Start 2024.q3.0 Edit the...
Raylife Site Creation Fails with 'Unexpected Error'
legacy Troubleshooting
Issue When creating a site using the Raylife AP or Raylife D2C templates, the process fails with the UI showing: "An unexpected error occurred." In the Liferay browser console, the "CommerceChannel is null" error...
Cluster won't be established and traces show Autodetecting JGroups outgoing IP address and interface for false:80
legacy Troubleshooting
Issue After setting up a Liferay cluster, the cluster won't be properly established. There's a suspicious trace in the logs INFO [SCR Component Actor][JGroupsClusterChannelFactory:130] Autodetecting JGroups...
Unable to schedule Web Content with past dates
legacy Troubleshooting
Issue As of 2025.Q1, you can no longer edit the "Display Date" field or schedule the publication date for past dates—only for future ones. As a result, you are unable to perform a key use case that used to...
How to View Highlighted Changes for Pages in a Publication
legacy How To
Issue When reviewing changes for a page within a Publication, it is not immediately clear how to view the highlighted differences (additions/deletions) in a unified view, similar to the functionality available...
Liferay Server Fails to Start Due to OutOfMemoryError: unable to create new native thread
legacy Troubleshooting
Issue The Liferay DXP server fails to start. The log files contain the following error message: ERROR [...][...] failure submitting task to thread pool java.lang.OutOfMemoryError: unable to create new native thread...
Account Roles Are Not Visible After a LAR File Import
legacy Troubleshooting
Issue After exporting roles via a LAR file and importing them into a new environment, Account Roles are not visible under the Account Roles tab in Control Panel > Users > Roles Regular Roles and Site Roles from the...
This version of MySQL doesn't yet support 'existing primary key drop without adding a new primary key
legacy Troubleshooting
Issue We are upgrading from liferay-dxp-tomcat-2023.q4.4 to liferay-dxp-tomcat-2025.q1.15-lts. Currently we are using Mysql 8.0.41-azure on our server which is compatible with liferay-dxp-tomcat-2025.q1.15-lts.   Liferay...
How to Migrate from Advanced File System Store to Google Cloud Storage
legacy How To
Issue When using the Advanced File System Store for the Document Library, what is the correct procedure to migrate to Google Cloud Storage (GCS)? This includes understanding if the migration is a direct...
Is it Possible to Require an Administrator to Enter Their Password When Changing a User's Password?
legacy
Issue When I want to updates a user's password as an administrator, the system does not require to re-enter my own password for authentication. This is inconsistent with other actions, such as updating a screen...
Fieldsets with Custom Names Disappear When Filtering by Translation Status
legacy Troubleshooting
Issue In the web content editor, fieldsets that do not follow the default naming pattern (e.g., Fieldset1234) are hidden when filtering by "Untranslated" fields. This issue is caused by a regex that incorrectly assumes...
"Friendly URL is Already in Use" Error Message Lacks Specifics on its Location
legacy
Issue When creating or updating a page, if a user enters a friendly URL that is already in use by another page, the system displays a generic error message: "The friendly URL is already in use." This error message does...
Is it possible to disable the '/o/graphql' endpoint?
legacy How To
Issue For custom requirements, it may be necessary to disable the /o/graphql endpoint. Is there an out-of-the-box configuration to disable this endpoint? Environment Liferay DXP 7.3, DXP 7.4 and...
Document URL Displays Virtual Instance Domain Instead of Site Virtual Host
legacy
Issue I've configured a Site with its own Virtual Host (www.b.com), but when I upload a document to that site, the document's URL incorrectly displays the parent Virtual Instance's domain (www.a.com). I expected...
Searching in a page created from a content page template does not work
legacy Troubleshooting
Issue I have an issue with searching in pages created from the content page template. When I search in a page and filter to "Pages", nothing happens in the page, and there are no search results. Steps to reproduce...
Password Reset Link Immediately Shows as 'No Longer Valid'
legacy Troubleshooting
Issue When a user requests a password reset, the link in the notification email leads to an error page stating, "Your password reset link is no longer valid." This occurs even if the link is clicked immediately...
How can I protect against CVE-2025-4388 vulnerability?
legacy Troubleshooting
Issue My Liferay Instance has a vulnerability to CVE-2025-4388 Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Upgrade to 2024.Q1.13+ Request a Hotfix with LPD-46038, knowledgeArticleType:...
Why is the Product Specification Key Different from the One Defined in the Specification List?
legacy
Issue When creating a product specification, a key is defined under Product Management > Specifications. However, after adding this specification to a product, the Product Specification widget on the product page...
Datasets Are Not Displayed After Upgrading to DXP 2025.Q2
legacy Troubleshooting
Issue After upgrading to DXP 2025.Q2, existing Datasets are not displayed on pages. The Dataset fragment may appear collapsed when editing the page but is not rendered for users. Newly created Datasets are displayed...
Exception in thread "main" java.lang.ClassNotFoundException: com.liferay.portal.tools.DBUpgrader
legacy Troubleshooting
Issue While attempting to upgrade to the Liferay Quarterly Release, the following error was encountered, and the upgrade process failed: Exception in thread "main" java.lang.ClassNotFoundException:...
"reserved-article-url-title" does not return the localized URL Title in Freemarker templates
legacy
Issue When using the .vars['reserved-article-url-title'].data variable in a Freemarker template, it only provides the URL title for the default language. Environment Liferay DXP 2024.Q1+ Resolution This is the...
Sharepoint configuration
legacy Troubleshooting
Issue While configuring Sharepoint integration following this documentation, we are facing the following HTTP 500 internal server error, and found that we have multiple versions of the connector installed....
Time-Based Authenticator QR Code Not Populating
legacy Troubleshooting
Issue When trying to set up the QR Code for MFA settings, following this documentation Multi-Factor Authentication Checkers, we've found that the QR code doesn't populate. It should be populating under "Shared...
Google Cloud Translation Fails with "Too many segments" Error
legacy Troubleshooting
Issue When attempting to use the automatic translation feature for an entire page o contents with multiple fields, the process fails. The logs show the following error:...
Subtype missing after importing information template
legacy
Issue When an information template is exported from one environment and imported into another, the link to the web content structure's subtype is lost. The template remains linked to the main structure (e.g., Web...
Not able to see icons in a Spritemap Client Extension
legacy Troubleshooting
Issue After upgrading to 2025.Q1.8, the icons from the Spritemap CX (Client Extension) are missing and requests for the Spritemap have been blocked   Environment Liferay DXP Quarterly Release 2025.Q1.8   Resolution In...
Hot Backups of the Liferay Database: Risks and Recommendations
legacy
Issue Is it safe to perform a hot backup of the Liferay database while the server is still running? What are the risks involved, especially concerning data consistency? Environment Liferay DXP...
B2C SSO Configuration with OpenID Connect Not Working
legacy Troubleshooting
Issue Setting up Business-to-Consumer (B2C) single sign-on (SSO) configuration with Liferay using OpenID Connect (OIDC) in Azure AD B2C is not working as expected. After enabling OpenID under Instance Settings in...
compileOnly is not working in the build.gradle
legacy Troubleshooting
Issue We are using com.liferay.gradle.plugins.workspace version: "13.0.8" in the 2025.Q1 bundle and we noticed that when we use compileInclude in the build.gradle then only it is working. It is not working with...
Upgrade Fails with SQLIntegrityConstraintViolationException for Duplicate Repository Entry
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to a newer version (7.4+ or quarterly releases), the upgrade process fails with an SQLIntegrityConstraintViolationException. The error message in the logs...
Why did Cache-Control change from 'public to 'private'?
legacy
Issue Prior to 7.4 U84, Cache-Control was set to 'public', and after upgrading to 7.4 U84 or above (including any Quarterly Release version), Cache-Control is now set to 'private'. Due to this, CDNs may have issue caching...
No theme found During Startup When a Theme is Not Yet Deployed
legacy Troubleshooting
Issue The server logs show the following messages before the theme is fully deployed: 2025-07-09 06:25:20.463 WARN [https-jsse-nio-8443-exec-14][ThemeLocalServiceImpl:220] No theme found for specified...
Configuring Product Visibility Across Channels with Headless API in Liferay Commerce
legacy How To
Issue Is it possible to manage (assign/ remove) product visibility per channel using the Headless API?  Environment Liferay DXP 2024.Q4 Resolution By default, products are visible across all channels. This...
aria-invalid="true" Attribute is Not Set for Required Checkbox Fields in Forms
legacy
Issue When a form with a required checkbox field is submitted without the checkbox being selected, the corresponding <input> element in the DOM does not receive the aria-invalid="true" attribute. This behavior is...
HTTP 403 when accessing headless admin taxonomy API
legacy Troubleshooting
Issue 403 Forbidden error when accessing the following Headless API: GET /o/headless-admin-taxonomy/v1.0/taxonomy-vocabularies/{VocabularyID}/taxonomy-categories Environment Liferay DXP 2025.Q2 Resolution Go to the...
Admin calendar is not responding when creating an event and/or hitting the publish button
legacy Troubleshooting
Issue The admin calendar is not functioning as expected after upgrading. It isn't able to successfully create events and populates the following error on the console: Uncaught...
Node in Cluster Fails to Start with Deadlock and Circular Reference Errors
legacy Troubleshooting
Issue When starting a Liferay DXP cluster, the node fails to start and gets stuck. The thread dump show a combination of errors, including deadlocks, circular references, and class not found...
Multi-Factor Authentication (MFA) email is not being sent for logins
legacy Troubleshooting
Issue Multi-Factor Authentication (MFA) email is not being sent for logins, and due to this, users are not able to login successfully.  Environment Quarterly Release Resolution One potential cause for this is a mail server...
Creating an assetlink and .well-known in PaaS Environment
legacy How To
Issue How can I add an assetlink and .well-known configuration within my PaaS Environment?  Environment Liferay PaaS  Resolution As a PaaS customer, you have the necessary permissions to add files and directories...
How to Add a Custom Element as a Control Panel or Site Administration Widget
legacy How To
Issue Is it possible to add a Custom Element, created via a Client Extension, as a widget in the Control Panel or Site Administration menu? Environment Liferay DXP 2025.Q1 Resolution Yes, it is possible to add custom...
Can Liferay Support add a new user to the SaaS environment?
legacy
Issue Is the Liferay Support team able to add a new user to the SaaS environment (i.e., the Liferay DXP environment)? Environment Liferay SaaS Resolution A new user will either need to be created on the site of your...
Unable to Trigger Object Action Notifications for Site Role Users
legacy Troubleshooting
Issue When an Object action is configured to send a notification to a site role, the notification fails to send to the users with that role. The following NoSuchRoleException is thrown in the logs: 2025-05-30...
Entry Sequence Not Reflected in Collection Fragment Using Custom Fragment
legacy Troubleshooting
Issue When using a Collection Fragment with a Custom Fragment to display entries from a Liferay Object, the sequence of the entries is not reflected correctly on the page. The order of the entries appears to be...
Modal Size is Ignored for Guest Users when Using Liferay.Util.openModal()
legacy Troubleshooting
Issue When using Liferay.Util.openModal() within a fragment, the specified size (e.g., size:"xl") is visible for only logged-in users, but it is ignored for guest users. For guest users, the modal opens in a...
hotfix-123 :: Currently not installed; Won't be installed: requires version 2025.Q1.XX
legacy Troubleshooting
Issue After adding a hotfix in the patching folder and running the ./patching-tool.sh info command, it shows the following response: Product information: * DXP version: 2025.Q1.x LTS * Patching Tool version:...
JavaScript code in Link to URL page gets executed
legacy How To
Issue When creating a new public page of type "Link to URL" and using JavaScript code as the URL, the code gets executed when accessing the page. Environment Liferay DXP 2025.Q1 and prior Quarterly Releases Resolution...