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Users getting stuck with a non-default language in the URL
legacy Troubleshooting
Issue When a user accidentally chooses another language they get stuck in the URL and renders all links unusable. Users have to either manually enter /en/ or clear cache to get back to English. Environment DXP 7.4...
New User cannot log in to Cloud Console - The invitation link is invalid or expired
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Invited a new Admin User to access the Cloud Console When the...
Test cases bundled in jar using the "react-select" dependency resulting in deployment error
legacy Troubleshooting
Issue Deployment of a jar that includes "react-select" as a dependency in package.json may fail due to test cases that were bundled as part of the build process, in particular...
Which permissions are needed to enable Staging for a role?
legacy How To
Issue Users with specific role should be able to perform Staging publications and access Staging settings. Which permissions are needed? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Grant the following...
Can we filter the logs by time in the console?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can we fetch logs by the exact time, hours,...
Unable to access the data from asset that is going through the workflow process
legacy Troubleshooting
Issue When running a workflow instance that contains client extensions, users need information from the specific asset version that is going through the workflow process to run the workflow process logic inside...
Does having a script in a fragment qualify as a potential XSS vulnerability?
legacy
Issue We can put Javascript code in a fragment's HTML section where the code can be executed, when the fragment is opened, like <img src=x onerror="alert(document.cookie)"> Can that be a vulnerability to...
Analytics Cloud - Change the additions of multiple organizations for the Segment creation condition
legacy Troubleshooting
Issue When we try to create a new condition using Segments → Create Segment → Dynamic Segment → Organization Attributes → Organization, we find that we can select multiple organizations now. However, when...
I cannot invite new team member with error: "You've reached your Collaborator limit."
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to add a new team member in my Cloud...
Create a sub question in forms
legacy How To
Issue Next question should appear according to a previous answer in Liferay Forms. Need to show questions to end-user based on their previous response. Specifically while dealing with multi-choice questions....
Unable to get default company ID error encountering after upgrade
legacy Troubleshooting
Issue After the upgrade from Liferay DXP 7.4 to update 75 or above, the following error is showing on the console for non-liferay user domains: ERROR [main][BatchEngineUnitProcessorImpl:279] Unable to get default...
How can we access portlet preferences in our custom portlet?
legacy Troubleshooting
Issue We are trying to add a custom Portlet on a page. However, we can't provide it with the portlet preferences by using the javax.portlet.init-param.edit-template property Environment Liferay DXP 7.4...
When moving a web content to another folder, the modification date of the web content is updated
legacy
Issue When moving a web content from a folder to another, the modification date of all versions of the web content are updated. Is this an expected behavior? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution...
Unable to save home page, must use unique friendly url
legacy
Issue Cannot save a public and private page with the same Friendly URL on DXP 7.3. Upon saving you get the following error: Please enter a unique friendly URL. Environment DXP 7.3  Resolution This is an intended...
Anchor link does not jump to the tag
legacy Troubleshooting
Issue Scrolling to a specific div from URL (i.e. www.yourdomain.com/yourpage#scrollme) is not working on Liferay Pages if we add Liferay Form on the page.  Once the form is loaded the page is scrolled to the top...
When a user clicks the publish button to add an image, it goes to the default category UI
legacy Troubleshooting
Issue When users work with categorization, they will notice that the categories admin image selection navigates differently.  Steps to reproduce: 1) Navigate to Global Site> Content and Data> Categorization 2) Add...
Unable to add product with same friendly url in different channels
legacy How To
Issue Trying to use duplicate products across multiple channels while using the same friendly URL. The current functionality is that if the user duplicates it, it will add 1,2,.... 5, etc. to the URL. Steps to see...
Disabling expensive queries in Elasticsearch can cause search issues within Liferay
legacy Troubleshooting
Issue By default, Elasticsearch sets search.allow_expensive_queries to true. However, if you set it to false, it can cause issues with not being able to search for any content or Liferay Search Blueprints not...
Price Range is not working properly
legacy Troubleshooting
Issue The price range filter is not working as expected, such that whenever users click any range in the 'Price Range Filter' widget then other ranges come to zero. Environment Liferay DXP 7.4  Commerce 4.0...
Site's custom field value is not available in Staging Site
legacy Troubleshooting
Issue When using custom field values, it has been observed that the preview is not available in the Staging Site. The custom field values are only present after publishing the page to Live. Environment DXP 7.4...
DXP 7.4 is not listed when Connecting to Analytics Cloud
legacy
Issue When connecting to Analytics Cloud with DXP 7.4, there is no selection available for this version of Liferay in the "DXP Fix Pack Requirements" pull down menu.   Environment Analytics Cloud Resolution The DXP Fix Pack...
Redirect notification when changing language in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When changing the language of my Portal, a notification appears...
Block access to the environment by geolocation
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to limit access to the environment by...
Categories displaying ID in URLs
legacy
Issue When using a Category Filter with an Asset Publisher in my Portal, when selecting the category, my URL displays the ID of that category instead of its name. Is it possible to configure my URL so that it displays...
NullPointerException when trying to send a Commerce Notification
legacy Troubleshooting
Issue When trying to send a notification using the CommerceNotificationHelper service as below: _commerceNotificationHelper.sendNotifications(commerceOrder.getGroupId(), commerceOrder.getUserId(),...
Inconsistency in Commerce Inventory after canceling an Order
legacy Troubleshooting
Issue When an order is cancelled, the booked quantities are not restocked and continue to appear associated with the order. Therefore those quantities will be blocked and not usable. Environment Liferay DXP 7.2...
Some of the common reasons why DXP may need to access the database instead of the cache
legacy Troubleshooting
Issue Why there are so many journalarticle calls in the database rather than in the cache? Environment Liferay DXP [all versions] Resolution A JournalArticle object in the database represents a Web Content Article,...
Disable sitemap.xml from non-production instance
legacy How To
Issue The sitemap.xml needs to be disabled as user does not want search engines to crawl the non-prod instances Environment Liferay DXP 7.0+ Resolution Please navigate to Site Builder --> Pages --> Configuration...
Unable to process SAML request
legacy Troubleshooting
Issue Some users are unable to login via SAML Steps to reproduce: Login User for the first time The user gets logged-in successfully Now, log out and try logging in again Result: Throws unable to process SAML...
Resource permission queries
legacy Troubleshooting
Issue When there is a load on the server with 400–500 users, the resource permission queries are getting called in huge amounts. Environment Liferay DXP 7.4 Resolution The observed behavior is a known Liferay DXP...
Blog Image Id is retrieving differently via headless API
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Content & Data > Blogs. 3. Create one blog. 4. Now, navigate to localhost:8080/o/api. 5. Execute this request under BlogPostingImage: Get...
Will discontinued products added to my order?
legacy Troubleshooting
Issue  The product catalog page does not indicate to the user (buyer) if the product is "discontinued" Environment Commerce 4.0 (DXP 7.4) Commerce 3.0 (DXP 7.3) Resolution Replacement Products are available in...
Can we configure an internal email address to receive a copy of all Email Verification messages?
legacy
Issue The Email Verification Notification message is sent to new Users when asked to verify their Email Address. We would like to set up an internal email address, which would be added as a BCC on all Verification...
NoSuchResourcePermissionException: occurring while adding the account groups under visibility inside product
legacy Troubleshooting
Issue Steps to reproduce the issue: 1. Start Liferay DXP 7.4. 2. Create a user with the sales agent role and also assign the permissions to view the products, account, and account groups. 3. Create 2-3 account...
'specification facet ' order
legacy
Issue How to change the order of the specification group in the specification facet? Environment Liferay DXP 7.4 Commerce 4.0 Resolution As of now, there is no OOB (out-of-the-box) way to change the order of the...
Search is not working in eligibility section of account groups inside discount portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to account groups, and create account groups like Vi User, Vi Prepaid_User, Non Vi User, etc. 3. Next, navigate to discount and create a discount of...
Unable to search account group inside products
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create 2-3 accounts. 3. Create 2-3 account groups. 4. Navigate to product and create any product. 5. Go to visibility. 6. Enable account group. 7. Search for...
Unable to upload the webp images in small image section of blogs
legacy Troubleshooting
Issue Whenever the user tries to upload the .webp images in a small section of the blog, the following error is showing on the UI: An error occurred while scaling the abstract image." message on UI Steps to...
Theme images not loading in web content
legacy Troubleshooting
Issue Theme based images are not visible in web content fetched through themeDisplay.getPathThemeImages() function in the template. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
How to mass reset passwords
legacy How To
Issue We need to reset the passwords of all of our users. Due to the amount of users we have, it would be difficult doing this manually. Is this functionality available out of the box, or is there a best approach...
How to improve cases where a Rest Module isn't built?
legacy Troubleshooting
Issue From time to time some Rest Modules are not being built using Gradle. Environment Liferay 7.3 Liferay 7.4 Resolution The common and initial suggestion is always to download and use the latest...
Why does Language selector update the User?
legacy
Issue When the user uses the Language Selector Widget to change the language of the UI the portal updates the user The following module is visible in the stack trace: at...
After configuring a CDN, Liferay does not load images and throws error in browser console
legacy Troubleshooting
Issue We have configured a CDN with our Liferay environment. The portal is unable to load Liferay JS/CSS and images and we see errors in the browser console: Access to XMLHttpRequest at 'https...(CDN)' from origin...
Profile photo is uploaded rotated
legacy Troubleshooting
Issue When we try to upload a specific picture it appears rotated upon upload, but the orientation is fine when viewing it locally. Environment DXP 7.0+ Resolution The root cause of the issue is the metadata of the...
Liferay accepts only fully signed SAML responses. Can this requirement be turned off?
legacy
Issue From a security standpoint, it's a best practice to sign the Response. However, we can switch off this requirement in our other apps. I can understand that Liferay by default requires the complete signature of...
How to add the consent panel to pages?
legacy How To
Issue I would like to know how can I add the consent panel to pages to comply with the directives mentioned below: "To comply with the regulations governing cookies under the GDPR and the ePrivacy Directive, you must:...
Lots of "JSONArray text must start with" DEBUG messages in logs, thrown by DDMFormFieldOptionsFactoryImpl
legacy Troubleshooting
Issue "JSONArray text must start with" DEBUG message are written to the logs when some Liferay Forms operations are carried out. 2023-09-14 11:34:05.180 DEBUG [http-nio-8080-exec-40][DDMFormFieldOptionsFactoryImpl:214]...
Actions menu duplicated in Documents and Media portlet after migration from 7.0 to 7.4
legacy Troubleshooting
Issue After an upgrade from 7.0 to 7.4 actions menu (three vertical dots) in Documents and Media portlet is duplicated. Environment Liferay DXP 7.4 Resolution Before the upgrade, in 7.0 some entries in the...
How to use validation for a fragment's text field?
legacy Troubleshooting
Issue You want to create validation for a fragment's text field When trying to validate a fragment's text field using Freemarker, it is not executed in the published editable field The validation only works on the...
Need to shutdown servers in Liferay PaaS environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User needs to shutdown the app server and web server for...
Unable to publish page due to NPE - Unable to process portlet com_liferay_layout_content_page_editor_web_internal_portlet_ContentPageEditorPortlet
legacy Troubleshooting
Issue When attempting to publish a page with an Asset Publisher configured to display entries from a Document Folder, an error message is displayed in the UI: "This page is not available. If this problem...
Need immediate error message while uploading a wrong extension file in Blogs portlet
legacy
Issue While uploading a file of invalid extension but within the allowed size limit, a progress bar appears before the error message prompts. User needs immediate error message, as extension is invalid Environment...
Highlighting search keyword in Liferay Search
legacy
Issue For complete word search, the highlighting of search keyword is fine but when we are searching for half word search, then it is either not highlighting the keyword (even if the keyword is present) or showing no...
Is it possible to create page templates globally to use them throughout the site?
legacy
Issue When trying to create page templates in the global site, not all the options of this tool are displayed, but when performing the same action on any other site, it does display all the options and works...
Getting the value of an object Entry within Liferay platform
legacy
Issue I see there are two ways to get Data from Liferay Objects ObjectEntryLocalService Rest Api Calling Liferay Api externally outside Liferay platform will be using Rest Api What if I need to get the value of an object...
ADA Accessibility - I expect the Home page to be keyboard accessible when zoomed to 400%
legacy Troubleshooting
Issue Expected Result: I expect the Home page to be accessible via keyboard when the page is zoomed in to 400%, and for the left navigation panel to collapse when zoom is applied. Actual Result: The left...
The Liferay PaaS memory usage does not match what is shown in the Liferay Service Shell and in the Admin Console
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...
Files are Azure Blob are being repeatedly fetched
legacy Troubleshooting
Issue If a customer has a large enough document library and enough pages in the blob storage, there is a chance that when the file/document is fetched, too many pages will be fetched causing the file to never be...
Freemarker is not executed in an editable field
legacy Troubleshooting
Issue When Freemarker code is added to an editable field fragment's HTML section, the Freemarker code is not (always) executed on the published fragment. Environment Liferay DXP 7.4 Resolution It is not possible to...
Liferay Product Cookies
legacy
This guide indicates the Liferay products which generate cookies in order to assist Liferay administrators with data privacy compliance. Each entry should indicate the name, type, duration, and purpose. Any personal...