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Cannot login after deploying a theme
legacy Troubleshooting
Issue We get a white screen and a freemarker exception error when trying to login after deploying an OOTB theme with no customizations created via the theme generator: 2023-05-26 13:32:51.826 ERROR...
How can I remove deletions from a site where Staging was disabled?
legacy Troubleshooting
Issue The user was using a Remote Staging site. Remote Staging was disabled and the user decided to connect the Staged sites content with a new empty Live site. In the Staging publication window the past...
SAML Download Certificate button is broken, with Redirect URL errors seen
legacy Troubleshooting
Issue The Download Certificate button doesn't work in the SAML Admin. When I click on the Download Certificate button, nothing happens. Redirect URL errors are seen in Liferay logs, such as:...
Liferay Push and Mobile SDK replacement in 7.4
legacy How To
Issue We have a mobile app created using mobile SDK in Liferay DXP 7.0 and we want to know how to port it to DXP 7.4. Is Liferay Push available for Liferay DXP 7.4? Environment Liferay DXP 7.4 Resolution...
Adding Priority Value to sitemap.xml
legacy How To
Issue The priority value is important for search engine optimization (SEO) as it helps to understand the relative importance of different pages on a website. How to add the priority value in the generated Liferay...
Existing role was updated/replaced by the role imported from lar
legacy
Issue Steps: Export a regular role from instance A and import it to instance B. Modify the name of the regular role on instance B. Exported the regular role from instance B and imported it to instance A. Expected result:...
Custom theme is missing from some sites after a clean server start
legacy Troubleshooting
Issue We are trying to create sites from a site template that is generated from a custom theme this custom theme contains the resource WEB-INF/classes/resource-importer/ in the theme's war file there are no custom...
Users aren’t able to login from Cloud console
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Users aren’t able to log in using the console Environment Liferay...
Terms of Use jsp page is missing
legacy How To
Issue Prior to Update 31, there was a terms of use JSP page located in {TOMCAT_HOME}\webapps\ROOT\html\portal that could be used to customize the Terms of Use page Starting with Update 31, that terms of use JSP page is...
Can I select mutiple images when inserting image in the Web Content
legacy
Issue Can I select multiple images for insertion in html field/rich text field in the Web Content? Environment Liferay DXP 7.1 Liferay DXP 7.4 Resolution The inline editor (Alloy Editor, CKEditor) will insert the image...
Where can you create/use Analytics Cloud custom events in Liferay?
legacy How To
Issue We want to send custom events to Analytics Cloud from our Liferay DXP instance. How can we do this? Environment Liferay DXP Analytics Cloud Resolution For everything else, you can use Custom Events by using any...
How do Segments sync between Liferay and Analytics Cloud?
legacy
Issue We created a segment in Liferay but it has not synced yet. How can we sync it to Analytics Cloud? Environment Analytics Cloud DXP 7.3+ Resolution The sync only happens one way: from Analytics Cloud to Liferay. So...
Security Issue: Admin URL is exposed in the Guest view of the Home page
legacy
Issue The line below can be found on pages where guest users should not see confidential data. getSiteAdminURL: function() { return...
SAML Admin - "Metadata XML is null" error
legacy Troubleshooting
Issue When attempting to create a new Identity Provider under SAML Admin, having entered the required information, when ‘Save’ is clicked the UI displays: "Error: Please enter a valid identity provider entity ID."...
How to remove the button/menu of Publish To Live from web content, page, and documents and media
legacy How To
Issue How to remove the button/menu of Publish To Live from web content, page, and documents and media page documents and media web content Environment Liferay DXP 7.1 Resolution The Publish To Live button/menu is...
Address and Phone Edit: Address type is always showing Billing and Phone as FAX
legacy Troubleshooting
Issue Organization address type is always showing Billing and Phone as FAX, rather than selected one.  2023-05-15 04:29:50.768 ERROR [http-nio-8080-exec-3][BeanPropertiesImpl:345] null jodd.bean.BeanException: Simple...
Invalid Analytics Cloud token
legacy Troubleshooting
Issue Analytics Cloud fails to connect and the following error is thrown in the console 2023-05-16 04:42:48.058 ERROR [ajp-nio-127.0.0.1-8009-exec-41][BaseAnalyticsMVCActionCommand:171]...
Workflow metrics not loading
legacy Troubleshooting
Issue When I go to Menu -> Workflow -> Metrics, I get error message "There was a problem retrieving the data. Please try reloading the page". (I might have done some operations about the environment before, like switching...
sr-only elements
legacy
Issue class="sr-only" elements can be observed in the HTML of my pages. Environment Liferay DXP 7.3+ Resolution Does not need to be removed and it is not malicious. It is implemented by the changes made on LPS-118487...
Customize/Extend the out of the box classic theme
legacy How To
Issue I would like to base my custom theme on the out of the box classic theme. Environment Liferay DXP 7.1+ Resolution Please read Creating Themes Then create a folder and open terminal Instead of yo liferay-theme,...
lastLoginDate values are not correct in User_ table
legacy
Issue It’s noted that the last login date details are not correct in User_ table. The understanding is that lastLoginDate values should reflect those seen in the loginDate column. Environment DXP 7.3   DXP 7.4...
Maximum Number of Organizations that can be created in one Liferay instance
legacy
Issue We would like to know the maximum number of Organizations that can be created in one Liferay instance. Could you please let us know if there is a limit to this? Environment DXP 7.0+ Resolution There is no...
Text is rendered vertically instead of horizontally inside fragments in Collection Display
legacy Troubleshooting
Issue When date text is rendered inside a fragment that contains nested a HTML tags, the text is rendered vertically instead of horizontally. Environment DXP 7.3 Resolution This issue has been resolved via...
Unable to edit web content in pending status of workflow
legacy Troubleshooting
Issue The contents of web content are not getting reflected Step to reproduce 1. Navigate to Content & Data > Web content. 2. Create a folder in web content and map this with a single approver workflow. 3. Create...
Search container shows wrong search count results with pagination
legacy Troubleshooting
Issue Pagination shows the wrong search count results. Steps to reproduce: 1. Navigate to Site Menu > Content & Data > Web content, create some web content 2. Navigate to Site Menu > Site Builder and create a...
Cannot enable access to ServiceLocator in Liferay SaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to enable access to ServiceLocator in my...
Issue with the email template when notifying a new account creation regarding [$PASSWORD_SETUP_URL$] variable
legacy Troubleshooting
Issue The issue happens after the notification of a new account creation within Liferay, when the new user checks the email it inconsistently displays the link to update the account in this way:...
How to get a list of Omni Admin users in Liferay?
legacy How To
Issue I would like to get a list of the Omni Admin users of the Portal. Environment Liferay DXP 7.0+ Resolution Please run the attached script: GetCompanyAdminUsers.groovy  Additional Information Running Scripts...
Developer license can not be registered with NullPointerException and UnknownHostException
legacy Troubleshooting
Issue When deploying a developer license, the DXP instance can not be activated with NullPointerException and UnknownHostException 2023-05-15 05:35:37.524 ERROR...
Users appear in the Export File but Not in the Liferay Control Panel
legacy Troubleshooting
Issue When using the Export Users functionality, we notice that the resulting file has more users than those listed in the Control Panel. Environment Liferay DXP 7.0+ Resolution To resolve the issue, re-index User...
Unable to find web.xml file location in WebSphere application server
legacy Troubleshooting
Issue The web.xml file cannot be located in the Websphere application server. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution To modify the web.xml file, the location in the Websphere server is...
How are the Workflows sorted in the "Form Settings" view? Can it be changed?
legacy
Issue We would like to know how the Workflows are sorted when navigating to Form Settings > Select a Workflow. Can we change the order or the sort method? Is it possible to hide some of the Workflows which we don't...
How to enable users to edit or delete their comments in the Page Comments widget
legacy Troubleshooting
Issue Site members/Users are not able to delete or edit their own page comments on the Page Comments widget. Environment Liferay Quarterly Releases, Liferay DXP, or Liferay Portal 6.2 Resolution For DXP 2023.Q4 and...
How to identify live publication records of Staging that were made in my environment?
legacy
Issue In addition to the path Admin Menu > Publishing > Staging, is there any way to identify all Staging > Live publication records that were made in my environment?   Environment Liferay DXP 7.0.X - 7.4.X  ...
Liferay imports from Active Directory fails with exception LDAP: error code 53 - 00002016: SvcErr: DSID-031A12B1, problem 5003 (WILL_NOT_PERFORM)
legacy Troubleshooting
Issue You are experiencing a failure to import from Active Directory with the following exception: com.liferay.portal.kernel.log.LogSanitizerException: javax.naming.OperationNotSupportedException: [LDAP: error code 53 -...
What does "archived" user notification mean?
legacy
Issue At System Settings/User Notifications there are some settings related to user notifications, more precisely to so-called "archived" user notification events (see attached screenshot) But it is not clear what this...
How to Configure Liferay Workspace for Live Development of Frontend Client Extensions
legacy How To
This feature is available from Liferay Workspace 6.1.0 How to create a custom client-extension.yaml file to allow deploying different configurations depending on the need. What is it? Liferay Workspace now supports...
Error "The provided domain already exists"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment of the Webserver service is not...
How to get a drop-down option's field reference in a fragment's html/freemarker code?
legacy Troubleshooting
Issue Steps to reproduce: 0. In System Settings/Freemarker Engine, remove serviceLocator from the list of restricted variables. (so that we can use it in a fragment code later on) 1. Create a web content structure and put...
User gets error when submitting Form if the Form is edited by an Admin
legacy Troubleshooting
Issue It might happen that a user is filling out a form while it is being edited by an Admin. When the user wants to submit the form, an error message will be shown and the form data isn't submitted to Liferay.  ...
Publications - ERROR: ORA-01795: maximum number of expressions in a list is 1000
legacy Troubleshooting
Issue When trying to publish a publication with more than 1000 changes using Oracle Database, an error occurs and the process fails: 2023-04-04 14:59:53.645 ERROR...
Unable to import LDAP users using Import by Group due to com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key NNNNNNNN
legacy Troubleshooting
Issue If you are unable to import LDAP users by the Group import method due to the following error, there may be orphaned entries in your database's Users_UserGroups table:...
Liferay Server Starts Up With org.elasticsearch.action.search.SearchPhaseExecutionException
legacy Troubleshooting
Issue When Liferay starts up, we observes the following error: ERROR [liferay/schedulerdispatch-5][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException:...
Modified by field shows the anonymized user as the modifier after its deletion
legacy
Issue If we create an asset, e.g. a document with a user, who we delete afterward and anonymize the assets it created, then the Modified by field shows that user as the modifier even if we anonymized that...
unknown directive "allow 127.0.0.1" in /etc/nginx/conf.d/acl.conf
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to deploy an IP blocking rule on the webserver...
What is DSLQuery and how can it be used?
legacy How To
Introduction DSLQuery is an acronym for Domain Specific Language Query. The foundation is based upon using a domain specific language for the implementation. This is going to make the writing of queries and other...
Disabling jQuery in Control Panel
legacy How To
Issue I've found vulnerabilities in our current jQuery version. Since I can't find jQuery used anywhere, I would like to disable it. Environment Liferay DXP 7.2 Resolution Go to Control Panel --> System Settings -->...
License fails to deploy for Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes DXP may fail to deploy a new license After...
Link to Telephone number preventing the publishing of Web Content
legacy Troubleshooting
Issue  A link containing a telephone number prevents the publishing of web content and seems related to https://issues.liferay.com/browse/LPS-126914  Environment DXP 7.3  Resolution Request a hotfix containing...
Documents and Media file extension restrictions don't apply to wiki attachments (mime type restrictions)
legacy
Issue If I go to Control Panel/System Settings/Content and Data/Documents and Media/Service and in the File Extensions field I replace * with .jpg, in order to allow only jpg files to be added to Documents and Media. And...
Is the AVIF file format supported by Liferay?
legacy How To
Issue We would like to generate previews for the AVIF file format. Environment Liferay DXP 7.4 Resolution Liferay supports AVIF after merging LPS-182691: 7.3 U28 7.4 U78 If needed, you can request a hotfix by raising...
Custom panel app and portlet is not shown for non omniadmin users
legacy Troubleshooting
Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in...
Scheduled Web Content has two versions after being edited again
legacy
Issue A scheduled Web Content with a Workflow that requires approval before publishing has two versions after editing again, as follows, what will happen: Environment Liferay DXP 7.2 Resolution It's confirmed Version 1.0...
Issues with CKEditor's Tag Hierarchy in the footer of CKEditor
legacy How To
Issue The availability of the tags hierarchy in the footer of CKEditor is missing when it used to be there. Environment DXP 7.2 Resolution Liferay has stated that this is intended behavior as the CKEditor was updated...
How can I assign workflow task to multiple users by Scripted Assignment
legacy
Issue How can I assign workflow tasks to multiple users by Scripted Assignment, but not by assigning tasks to a role? Environment Liferay DXP 7.1 Resolution It's confirmed when using the Scripted Assignment as the...
ActiveFileName is not recognized in DXP 7.4
legacy Troubleshooting
"This resolution contains links to third-party documentation that is not maintained by Liferay, so should be used as reference only at the discretion and direction of your team." Issue ActiveFileName attribute is not...
Cannot open Blog entry from Blog Aggregator if the entry is displayed on a Content Page
legacy Troubleshooting
Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from a Content Page Go to Site Builder > Pages Create a new Content Page with the "Blank" template (name it "Content") Add a Blogs widget to...
Spaces are removed from the translation when it is longer than 75 characters
legacy Troubleshooting
Issue Language Override translation values have removed space when they are longer then 75 characters Steps to reproduce: Control Panel > Language overrides, add a new key, name it e.g. testing-translation Add any...
Roles can be assigned several times
legacy Troubleshooting
Issue Roles can be assigned more than once to a User. Stesp to reproduce: 1. Start the server 2. Create 4-5 Regular Roles 3. Create a test user 4. Navigate to Roles > Regular Roles > Select 5. Select any Role 6....
Portlet's title (web content display (global)) is shown instead of the web content's title
legacy Troubleshooting
Issue Web Content Display doesn't display Global Web Content's title. Steps to reproduce: 1. Start the server 2. Create a global web content 3. Put a web content display on a page, select global scope, and display...