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Can I specify multiple roles for workflow notification settings?
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
AssetEntryQuery returns empty results for the className User
legacy Troubleshooting
Issue We found that AssetEntryQuery always returns an empty result when the className is set to "User". Is this an intended behavior? In order to replicate, change "xxxxx" to a valid userId and run the following...
Look and Feel Configuration popup is missing
legacy Troubleshooting
Issue The 'Look and Feel Configuration' popup with the custom plugin is blank or missing, even though the same is working fine in update 25 of DXP 7.4. Environment Liferay DXP 7.4  Resolution The observed behavior...
Error validating the main servlet path in a content reference
legacy Troubleshooting
Issue Following an upgrade from DXP 7.3 Service Pack 1 to Update 10, we cannot reference a main servlet path within a Basic Web Content article Steps to Demonstrate 1. Create a new Basic Web Content article with...
Bootstrap compatibility with Liferay DXP 7.4
legacy
Issue What version of Bootstrap is compatible with Liferay DXP 7.4 and what type of coverage is offered?  Environment Liferay DXP 7.4 Resolution Liferay Support currently supports Bootstrap 4 and will be supporting...
Suggestion for troubleshooting/debugging document preview generation problems
legacy Troubleshooting
Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during...
Error "The SSL private key cannot be parsed" when deploying to Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to deploy to Liferay Liferay PaaS, the...
Maximum number of attempts to create a unique file name
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Unable to import LAR files if the site has structures with fieldsets inside them
legacy Troubleshooting
Issue We are trying to import a LAR from one instance to another. We are noticing that if the LAR has structures which include fieldsets the following error is getting thrown while importing the LAR and the process is...
Users see the message "Redirecting to your identity provider" before redirecting to OKTA login screen
legacy Troubleshooting
Issue The guest user observed the message "Redirecting to your identity provider" showed up before the OKTA user login screen showed up. The behavior just happened after upgrading the environment to 7.4 Update 56. We don't...
Problem when using moin.ai Chat Provider
legacy Troubleshooting
Issue We receive an Error after inserting Moin.ai Javascript on a clean page.   Environment Liferay DXP 7.4   Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and...
Selecting more than 20 categories in the product filter gives the ElasticsearchStatusException
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4  2. Navigate to the Global Site > Categorization > Categories. 3. Create more than 20 categories. 4. Now, navigate to Products > Click on FILTERS. 5. Select all...
Base Price is not reflecting in the UI while passing the 'price' parameters in the Headless API
legacy Troubleshooting
Issue While creating the product via a headless API and providing the SKUs field, the price is not updated. It's showing as 0. Steps to reproduce: 1. Start Liferay DXP 7.4 U54. 2. Navigate to Commerce > Options....
Blog view count is not increasing while selecting the specific page template
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay 7.3 SP3. 2. Create a new blog entry. 3. Deploy the blog on the page. 4. Now, create a new Display Page Template. By navigating to Design > Page Templates > Display Page...
Tabs fragment fails to render with error "Unable to render content of fragment entry 0:Index: 1, Size: 1"
legacy Troubleshooting
Issue After adding a Tabs fragment to a page, the content page is broken and can no longer be edited. The portal logs show the following error: Unexpected error has occurred." and...
How to know the pages that have added a specific Portlet
legacy How To
Issue Is there a way that allows me to identify which portal pages have added a specific portlet based on the Portlet ID? Environment Liferay DXP 7.0+ Resolution Please run the attached...
Error in assembling the CSS classes in the html generated by the Grid fragment
legacy Troubleshooting
Issue When assembling a grid using HTML fragments, Liferay generates two CSS classes "glued" in the HTML, which results in incorrect behavior of the grid. In Liferay DXP 7.4 equal or below Update 65 Environment...
SystemEvent table might accumulate in size over time
legacy Troubleshooting
Issue You might encounter a behavior where your SystemEvent table has increased to a size which you deem troublesome. The SystemEvent table contains the deletion events of assets for Staging. These events can be...
How to protect against the vulnerabilities related to SnakeYaml in version 1.27
legacy Troubleshooting
Issue How can I mitigate vulnerability CVE-2022-38749, CVE-2022-38750, CVE-2022-38751 and CVE-2022-38752 regarding Liferay DXP? Environment Liferay Portal 6.2 EE Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...
Content Display Widget does not properly display video
legacy Troubleshooting
Issue Unable to see the video after attaching it to the widget. Steps to reproduce: 1) Create a New Site 2) Create a blank page with the name: Video 3) Drop the Content Display widget. 4) Attach a video file to...