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Upgrade to 7.4: DDMFieldUpgradeProcess takes an awfully long time
legacy Troubleshooting
Issue We are upgrading to 7.4 and noticed that the upgrade process is working a lot at DDMFieldUpgradeProcess, this part seems to be taking a very long time Environment upgrade to 7.4 Resolution This is known. It happens...
Object creation fails with the error "400 Bad request Someone may be trying to circumvent the permission checker"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to create new objects, I receive the following error...
Database throughput problems due to queries to the AssetEntry table executed by the assetEntryLocalServiceUtil.getEntries method
legacy Troubleshooting
Issue We have a custom development that calls the assetEntryLocalServiceUtil.getEntries method: AssetEntryQuery assetEntryQuery = new AssetEntryQuery(); assetEntryQuery.setAnyCategoryIds(new long[] { categoriaMesVistos...
Log messages for Stored XSS vulnerabilities
legacy Troubleshooting
Issue We would like to know whether there are any strings to search for in log files, to check if any of the following vulnerabilities have been exploited in our environment? LSV-1237 / CVE-2023-42628 LSV-1236 /...
Getting 'DuplicateSamlIdpSsoSessionException' in the Debug Logs
legacy Troubleshooting
Issue Users are facing intermittent login issues in the SAML environment; however, the below error is observed frequently in their log files: DEBUG [default task-73687][BaseSamlStrutsAction:61] null...
Error 403 - App not assigned
legacy Troubleshooting
Issue We received this error:  Error 403 - App not assigned - Sorry, you can't access Support because you are not assigned this app in Okta. If you are wondering why is this happening, please contact your...
'Segments' option under the 'People' section in the Product's menu not coming
legacy
Issue User has created a site template, but are unable to view the 'Segments' section under 'People' in the Product's menu. Environment Liferay DXP 7.4 Resolution Liferay provides site templates for...
DocuSign is not working for Production environment
legacy Troubleshooting
Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...
'Page Comments' portlet showing JS errors
legacy Troubleshooting
Issue After replying to the comments on the 'page comments' portlet, it is showing the following javascript errors in the console: Error] TypeError:...
Unable to play .wav audio files
legacy Troubleshooting
Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...
Behaviour of the Liferay Infrastructure on Liferay PaaS when a Headless API is called during deployment
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue 1. What will be the behavior of the Liferay...
DocuSign Error: The access token provided is expired
legacy Troubleshooting
Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...
DocuSign API rules and limit
legacy
Issue APIs are failing, hence Liferay has to provide a feature to restrict the API limit. Environment Liferay DXP 7.4 DocuSign Resolution With the current DocuSign integration feature provided by Liferay, the...
“Your request failed to complete” shows up when trying to discard changes of a published Publication
legacy Troubleshooting
Issue “Your request failed to complete” is displayed in the UI when trying to discard the changes of a published Publication. Environment DXP 7.4+ Resolution What happens is that, originally, the Discard...
Multiple UI errors while uploading duplicate images
legacy
Issue Users can see multiple UI errors while uploading duplicate images via document and media Steps to reproduce: Navigate to 'Content and Data'> 'Document and Media'>  Upload a document with a similar name or...
Security Vulnerability CVE-2023-28708
legacy How To
Issue This security vulnerability (CVE-2023-28708) has been reported, and it is fixed in Tomcat 9.0.72. However, our current Liferay DXP 7.3 SP1 has a 9.0.40 Tomcat version. Environment Liferay DXP 7.3 Resolution...
Why High Memory Consumption for Backup Service during Automatic Backup on Liferay Cloud
legacy
Issue When an automatic backup is triggered by the system, the memory utilization (for backup service) is more than 80%. However, the backup service is working fine for both automatic and manual backups. If...
Is it possible to relate a user to an event from Analytics Cloud's Data Exports?
legacy
Issue When comparing the Events and Individuals report, how can we determine the specific user that is associated with an event? The “userId” data from the Events export never matches up with the “demographics.uuid” or “id”...
How to improve "idle in transaction" state in PostgreSQL?
legacy Troubleshooting
Issue A user encounters a state where a specific update is not being executed. The system hangs and the specific process cannot finish. Hanging transactions in the database that can only be unblocked if you...
Categories are not working properly in cluster enviornment
legacy Troubleshooting
Issue Categories are sometimes available while editing a document, yet usages show 0 in the categories section. There is no specific pattern, however, categories do not function as expected when working in a...