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Why does my instance have a default@liferay.com user?
legacy
Issue I see a default@liferay.com user in my database. What is the purpose of this default user? If you have a virtual instance is configured, you may see another default user with the configured mail domain (i.e....
Cannot read property 'help' of undefined error when trying to upgrade a theme to Liferay DXP 7.2
legacy Troubleshooting
Issue While following this tutorial: https://help.liferay.com/hc/en-us/articles/360029005512-Upgrading-Your-Theme-from-Liferay-Portal-7-0-to-7-2, users may encounter the below error: $ gulp upgrade...
Solr Error when searching for Users or Organizations
legacy Troubleshooting
Issue When I perform a search for Users or Organizations, I see a blank screen and an error like the following in the logs: 2021-01-29 00:15:48.429 WARN  [http-nio-8080-exec-5][ProxyMessageListener:86]...
How to change the HTTP port for Sidecar Elasticsearch 7
legacy How To
Issue Need to run two or more instances of Liferay with Elasticsearch Sidecar locally. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The default HTTP port in Sidecar mode is 9201   If two or more 7.3 or...
How to locate document in the directory when using Advanced File System Store
legacy
Issue I want to find where a document is located in the file system when using Advanced File System Store. Environment Liferay DXP connected to Advanced File System Store Resolution Documents that are not nested under a...
Why do I see Groovy as the only script language for Kaleo Workflow Designer in Liferay DXP?
legacy How To
Issue When building a Kaleo Workflow definition in Liferay Portal, I was able to use different script languages. But in Liferay DXP, I see that I am only able to write a script using Groovy: Environment Upgrading from...
Loss of CKEditor functionalities on Fix Pack 9 (DXP 7.2), Fix Pack 20 (DXP 7.1) and Fix Pack 97 (DXP 7.0)
legacy Troubleshooting
Issue After upgrading to Fix Pack 9 (DXP 7.2), Fix Pack 20 (DXP 7.1) and Fix Pack 97 (DXP 7.0) several CKEditor functionalities will no longer be operating: LPS-125443 - The "Browse...
Can I use Java 11 in Jenkins to build 7.2 projects?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay DXP 7.2 is compatible with JDK11, how can I have...
"Unable to initialize Elasticsearch cluster" error occurs after installing a new Fix Pack
legacy Troubleshooting
Issue After installing a new Fix Pack on your current environment you might encounter the following errors in the logs due to Liferay Connector to Elasticsearch version update:...
Is there any limitation on the number of Properties or Data Sources in Analytics Cloud?
legacy
Issue  Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and...
Cannot view previous comments posted for a Web Content in Kaleo Workflow
legacy
Issue I am unable to view comments that I previously posted when a Web Content gets re-submitted through a Workflow. For example: User submits a Web Content through Single Approver Workflow. I assign the Workflow Task to...
Portlet drop-down menus don't collapse with a custom theme
legacy Troubleshooting
Issue When deploying a custom theme generated using the Theme Generator, the drop-down navigation menu of a portlet (in mobile view) does not close/collapse after the menu is expanded. This behavior does not occur when...
Kaleo Workflow Permissions missing from custom role after upgrade to DXP
legacy How To
Issue Permissions regarding Kaleo Workflow are lost or improperly formatted after upgrade to DXP 7.0+, for example: Environment Upgrade to DXP 7.0+ Resolution This is an intended behavior caused by a change of the...
Can't find npm jQuery portlet template for DXP 7.2 in Dev Studio
legacy
Issue I want to create a Liferay Module project for DXP 7.2 using the npm jQuery portlet template, but I am unable to find the template in the drop down: Environment Liferay Developer Studio  DXP 7.2 Resolution The npm...
How to resolve "User 'x' must have 'y' permission" errors encountered while performing staging publication processes
legacy Troubleshooting
Issue Our team would like our staging managers to not be administrators, so we are only providing them with select permissions. However, publication attempts encounter errors such as:  ERROR...
Text Area (text fields with multiple line) no working in IE
legacy Troubleshooting
Issue Steps to Reproduce: 1) Take Liferay-dxp-tomcat-7.2.10-ga1 and install fix-pack dxp-1. 2) Go to Content > Forms. 3) Add a new Form. 4) Add text field. 5) Set text field as multiple lines. 6) Publish Form. 7) Now...
Empty style selector in Page Fragments
legacy Troubleshooting
Issue Steps to reproduce the issue: Create a page fragment with any text and publish it Drag it on a content page Publish the page Open the developer tool and inspect the fragment source code, you will get an empty css...
Using Solr admin page to check re-index status and confirm indexes exist in Solr Server
legacy How To
Issue I want to check the status of the re-index process in Solr. I want to check whether all indexes are properly created in Solr. Environment Liferay DXP environment configured with Solr Server as its search engine...
SAML certificate renewal are not being replicated immediately on my Liferay PaaS cluster.
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue SAML certificate renewal are not being replicated immediately...
Unable to define user in a Workflow Definition by identifier other than user-id
legacy Troubleshooting
Issue When writing a Workflow Definition, I want to specify a user to receive a Workflow notification by an identifier such as screen-name or email-address. However, when I attempt to define the user by these...
Sensitive Information disclosed via Application Status 400 Error
legacy Troubleshooting
Issue Application Server errors at times may identify software, software versioning and hint at how user input is processed. This sample trace to demonstrate was triggered by having invalid characters (namely a set...
Commerce modules fail to deploy due following license expiration
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to...
"JSON text did not start with array or object and option to allow fragments not set" error on Liferay Screens iOS-SDK
legacy Troubleshooting
Issue When trying to login on Liferay-iOS-SDK Screenlet on a DXP 7.0+ project, the operation will fail, throwing the below error: "LoginScreenlet | Failed to log in: Error Domain=com.liferay.mobile.sdk Code=1 \...
Key Points while creating a 'Theme'
legacy
Issue Key Points that can be noted when creating a new theme in order to avoid issues. Environment Liferay 7.2 Resolution In preferencesMap, values must be Strings, String[], or a Collection<String>. group_id is of...
Receiving no 'View Usage' count with embedded web content after deploying a custom theme
legacy Troubleshooting
Issue The usage count in 'view usages' does not change when the web content is embedded through the theme Steps to reproduce Create 'Site' Create 'Content Pages' Create 'Web Content' Copy the friendly URL of the...
Elasticsearch 7.10 breaks Workflow Metrics in DXP 7.3 GA1
legacy Troubleshooting
Environment Liferay DXP 7.3 GA1 Elasticsearch 7.10+ Symptom When Liferay DXP 7.3 is configured to connect to Elasticsearch 7.10, navigating to Applications Menu > Workflow > Metrics and selecting a workflow entry...
Hide Content Page Fragments from Search Results
legacy How To
Issue I want to exclude fragments on a Content Page from Search Results. Example Use Case: Having a footer fragment in each Content Page that contains the company's contact information. I do not want to include the...
Options to upload directories and files to the document library maintaining their tree structure
legacy
Issue What options are there to upload directories and files to the document library respecting their tree structure? Environment Liferay DXP 7.0+ Resolution There are two main options: WebDav allows updating...
Can I access the configuration variable in a JS widget created with liferay-js:adapt?
legacy
Issue Following Adapting Existing Apps to Run on Liferay DXP, after re-adapting a pure JS project (React, Angular, Vue) to become a Liferay JS widget with the liferay-js:adapt command, there will be no...
Disable Email Verification in DXP 7.3
legacy How To
Issue In DXP 7.3, new users have to verify their email address in their initial login. I want to disable this verification requirement. Environment DXP 7.3   Resolution In DXP 7.3, the default value for...
Workflows Missing After Upgrade to DXP 7.1+
legacy
Issue I've performed an upgrade to DXP 7.1+, and I noticed that I have a fewer number of workflows in my upgraded environment.  When taking a look at the workflows that were present in the environment prior to the...
Is it possible to search for web content across all sites within an entire Liferay bundle?
legacy How To
Issue In Liferay DXP, it is currently possible to search for documents, media, and other associated web content within individual sites, is it possible to to conduct these types of searches across all sites within...
Unable to display web content preview in Site Administration
legacy Troubleshooting
Issue When trying to display a web content preview through the web content admin portlet: Administrators may notice various issues: The preview does not load at all The preview loads, then disappears The preview...
Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException”
legacy Troubleshooting
Issue Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException” 2021-01-08 18:31:29.437 DEBUG [default task-193][SamlAdminPortlet:74]...
Is there any real-time alert from Liferay SaaS when the production server is down?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue If the production goes down, is there any real-time...
Is multiple mount points to the existing configured file system will be possible?
legacy How To
Issue How to configure multiple mount points to the existing configured file system Environment Liferay DXP 7.0 Resolution There is no OOTB option to configure multiple mounts to store documents and media...
No content shown in Content Pages responsive mode
legacy Troubleshooting
Issue When trying to preview a Content Page in responsive mode on DXP 7.3 (Tablet, Landscape Phone, Portrait Phone), no content will be shown: Environment Liferay DXP 7.3 Resolution Warning! Being this issue...
Is it possible to disable the "Deletion" sliders for Staging Publications?
legacy How To
Issue We would like to prevent our Staging content managers from using the "Delete Application Data Before Importing" and "Replicate Individual Deletions" sliders when performing a staging publication event, so they...
Git Branch configuration with Liferay Cloud Dev environment
legacy
Issue Is there any place where the "develop" branch is configured as a default branch? Environment Liferay Cloud Resolution The environment variable LCP_CI_DEPLOY_BRANCH is read on the ciservice is...
Nested Web Content Workflow status are not getting updated
legacy
Issue When editing and publishing the web content which is having another web content embedded into it, its status becomes pending but the expected is that the structured/embedded web content's status...
Multiple branches to keep the codebase separate
legacy
Issue Is it possible to use multiple branches to keep the codebase separate in the Liferay Cloud? Environment Liferay Cloud Resolution How you manage the branches of your codebase is completely up to you....
Is there any option to bring down the production server manually?
legacy How To
Issue Is there any option to bring down the production server manually? as there is an option only to restart the service Environment Liferay Cloud Resolution There are no ready-made options to bring...
Logs are flooded with errors of java.lang.IndexOutOfBoundsException
legacy Troubleshooting
Issue The following error shows constantly on the logs: ERROR [catalina-exec-54][LiferayMethodExceptionEventHandler:34] java.lang.IndexOutOfBoundsException: Index: 2, Size: 2 java.lang.IndexOutOfBoundsException:...
Validation on Forms
legacy Troubleshooting
Issue Enable validation on the field(like Mobile Number) as Number then the field should not accept character or it should give an error message. Environment Liferay DXP 7.0(fix-pack de-32) Resolution The observed...
Validation on Forms(Numbers)
legacy Troubleshooting
Issue  Validation is not working for the text field(Mobile Number). Put validation like if the value is greater than 9999999999 it should say Invalid Mobile Number. Environment Liferay DXP(fix-pack de-32) Resolution...
Got the error "saml-hook.war does not support this version of Liferay" after deploying the Liferay Connector to SAML 2.0 lpkg
legacy Troubleshooting
Issue Got the error saml-hook.war does not support this version of Liferay in log after deploying the SAML 2.0 lpkg (version 6.0.0) on DXP 7.1 fix pack dxp-18 Environment Liferay DXP 7.1 Resolution The root cause for...
User Segments and Personalization
legacy
Issue  Unable to find the 'Segments' and 'Personalization' option. Environment Liferay 7.1 Liferay 7.2 Resolution In Liferay DXP 7.2, the creation of user segments and experience personalization are introduced as...
Is that possible to embed video in a blog using iframe element?
legacy
Issue Is that possible to embed the video in a blog? Environment Liferay DXP 7.0 Resolution Liferay DXP 7.0 does not support embedding iframe video in a blog content by default. Additional Information This feature has...
LDAP server Id in Liferay
legacy
Issue How to identify which LDAP server the user is coming from when Liferay is configured with multiple LDAP servers? Environment Liferay 7.2 Resolution LDAP Server Id in Liferay helps us to identify the LDAP...
Limit on number of users for 'Analytics Cloud' platform access
legacy
Issue  Any limit on the number of users for analytics platform access if giving access to some more users for analytics cloud platform along with 'Admin' and 'Product Team' users. Environment Liferay 7.1 Resolution...
How to force syncing between Liferay DXP and Analytics Cloud?
legacy How To
Issue You want to force a sync at any given time Environment Liferay DXP Analytics Cloud Resolution The only way to force sync is to update the AC contacts configuration, as per described here. If syncing all...
How often does the sync process happen between Liferay DXP and Analytics Cloud?
legacy
Issue How often does the sync process happen between Liferay DXP and Analytics Cloud? Environment Liferay DXP  Analytics Cloud (Token-based connection) Resolution Sync happens every hour.    , content: Issue...
How to set up auto deploy for a new environment in Liferay Cloud
legacy How To
Issue You want to set up an auto deploy task so every time a Build is created for a branch X, it is automatically deployed into the environment Y, just the way it is for the dev environment, when building the...
Site is insecure after adding a new custom domain into Liferay Cloud
legacy Troubleshooting
Issue After adding a new custom domain, the SSL certificate is no longer working and a website (in which the certificate was working just fine before) is now marked as insecure.  Environment Liferay Cloud...
Automate syncing of all sites at once with individual property
legacy
Issue Possibility to automate syncing of more than 200 'Sites' at once with individual property in 'Analytics Cloud'. Environment Liferay 7.1 fix pack 18 Resolution A default property will always be created when...
Is all the pending data synced at once between Liferay DXP and Analytics Cloud?
legacy
Issue How it happens the sync between Liferay and Analytics Cloud (AC)? Environment Liferay DXP Analytics Cloud (Token based connection) Resolution When the sync happens, it grabs all pending data and sends...
Does Liferay SaaS support IPv6?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay SaaS support IPv6 for the ingress point...
The main.js of Notification portlet can be accessible
legacy
Issue End-user able to access main.js URL at their end Environment Liferay 6.2 Resolution The main.js of the Notification portlet can be accessed via inspect element or browser.  It can be accessed in the browser...
How can I share the same navigation menu(s) with child sites?
legacy
Issue We have multiple sites, each of them has its own navigation for navigating between the other sites. If we want to make any changes, we need to update them manually. Is it possible to share the navigation items by...
Cancel button for a running Staging publication disappeared
legacy
Issue When a Staging publication is processed, the Cancel button for a running publication in the Actions option () does not appear, and the currently in progress publication can't be cancelled.   Environment...