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Scope selection in Blogs Aggregator portlet not working
legacy Troubleshooting
Issue Log in as Admin Add a Blogs portlet on Liferay home page Add an entry Navigate to Control Panel > Sites Create a new Site (eg: Liferay 2) Create a new page on the Site Add Blogs portlet and Blogs Aggregator Add...
Python error when using theme generator on Windows
legacy Troubleshooting
Issue I am trying to create a theme with liferay theme generator on Windows but I am receiving a node-gyp or python related error. Environment Liferay DXP 7.0+ Resolution The generator uses node-sass. If you are on...
Uploading a large amount of data results in high memory usage on CI service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Uploading more than 1 GB worth of files can result in a failed build...
The Error "instantiatedGenerator.run is not a function" Occurs When Creating a Theme Using Liferay Theme Generator
legacy Troubleshooting
Issue I followed the documentation to set up the environment and ran the command yo liferay-theme, but the error "instantiatedGenerator.run is not a function" occurs.  Environment Liferay 7.4 Resolution Downgrade Yeoman...
Elasticsearch not working after upgrade
legacy Troubleshooting
Issue After performing an upgrade, we've noticed some errors with Elasticsearch: 2023-11-28 13:27:54.223 ERROR [[STANDBY] ExecuteThread: '3' for queue: 'weblogic.kernel.Default...
No preview is generated when Gifsicle is enabled
legacy Troubleshooting
Issue With Gifsicle enabled, when uploading a new image, its preview and adapted images are not generated. The following warning is reported in logs: WARN...
Configure SMTP (Mail Server) on Liferay SaaS Environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Want to configure mail but am unable to see Server...
Update Credentials in Jenkins for Git repository usage
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Would like to configure which Git repository the...
Special character not being displayed in page title
legacy Troubleshooting
Issue When a page name uses the ampersand character, it is not displayed correctly in the page title at the top of the browser screen.  Environment DXP 7.4 Resolution It is a known bug that was fixed in DXP 7.4 U69+....
Total allocated memory for a service (shown in cloud console's monitoring) is not updated
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a custom service running in one of our Liferay PaaS...
Property index.on.startup=true does not work on portal startup
legacy Troubleshooting
Issue The property index.on.startup=true whenever added in the portal-ext.properties file does not work when the portal is restarted which leads to no message being printed regarding reindexing on the Liferay...
What should be the preferred sequence to import data to an environment?
legacy Troubleshooting
Issue User faces 'Missing References' issue many times when importing the data to an environment, therefore, if we have a probable sequence to import this, the issues might get minimised. Environment Liferay DXP...
Backup Service fails to start successfully
legacy Troubleshooting
Issue The backup service fails to start successfully and the following errors can be found in the backup logs: cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory  Environment Liferay DXP 7.4...
Which version should I use for liferay.workspace.target.platform.version with the 2023.Q4 Quarterly Release?
legacy How To
Issue Which version should I use for liferay.workspace.target.platform.version with 2023.Q4 Quarterly Release? Environment Quarterly Release 2023.Q4 Resolution At the time of writing (Dec 2023), the noted workaround will be...
Requests to Liferay with an invalid HOST request HTTP header returns the default site
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Requests to Liferay with an invalid HOST request...
Duplicate Entries in Control Panel after installing a Hotfix
legacy Troubleshooting
Issue After installing a new hotfix, the Control Panel shows repeated sections and options.  Environment Liferay DXP 7.4 Resolution This problem can be a consequence of not deleting the contents of...
The Category Facet widget does not allow filtering by site vocabularies
legacy Troubleshooting
Issue When an administrator user tries to configure the Category Facet (Search) widget with vocabularies/categories, only global vocabularies are displayed, not those belonging to a site. Environment Liferay DXP 7.4+...
Non-descriptive Accessibility Labels on Toggle Options
legacy Troubleshooting
Issue Toggle options in are labeled as 'checkboxes', and are not given an identifier. Therefore, Accessibility Readers report them as: “##### checkbox checked”. For example, inspect the element to find the...
Only the person assigned to a Workflow task should be able to edit the Draft
legacy Troubleshooting
Issue A User, who is assigned to a Workflow task should be the only user who is able to edit the Draft while the Workflow task is assigned to him/her. Currently, users with edit/admin rights can edit the Draft any...
Preview of PDF document (generated with ItextPDF) contains unwanted spaces between letters
legacy Troubleshooting
Issue We are generating our PDF files programmatically using ItextPDF 7.2.5 API The Library used is compileOnly group: 'com.itextpdf', name: 'itext7-core', version: '7.2.5' After uploading such a PDF file to DXP's...