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'The string this-site,this-site does not correspond to a valid search scope preference' console errors
legacy Troubleshooting
Issue Even though the hotfix that was generated by including LPS-146763 is installed, the following errors appear. ERROR [default task-83][BaseJSPSettingsConfigurationAction:83] Unable to include JSP /search/bar/configuration.jsporg.apache.jasper.JasperException:...
If the destination page is empty, the search bar portlet is temporarily unavailable
legacy Troubleshooting
Issue When the default '/search' parameter from the destination page field is deleted, the search bar portlet becomes unavailable. Steps to reproduce: 1) Start Liferay DXP 7.2 with fix-pack-17 (previous fix pack was dxp-fix-pack-16). 2) Click on search portlet > configurations. 3) Remove...
Audit logs for site page deletion
legacy How To
Issue Need to get audit logs for site page deletion/ update. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution There are no OOTB configuration available for getting the Audit logs directly. However, user can get these audit logs by adding a custom...
Gradle build without internet connection
legacy
Issue How to build the Gradle workspace without an internet connection? Steps to run the gradlew command using offline mode Environment Liferay DXP Resolution We have improved the offline support in the most recent release of the DevStudio, however, all of our build tools (Gradle or...
The Layout table still contains database references for removed sites
legacy Troubleshooting
Issue Not all references to a deleted site are removed since entries in the Layout table that had the site's groupId are still present after the deletion is complete. Steps to Reproduce 1. Start a clean DXP 7.3 instance connected to a database (such as MySQL) 2. Create a test site...
Conflict loading libraries from the global classpath(tomcat-/lib/ext/)
legacy Troubleshooting
Issue Loading the libraries from the global classpath is conflicting with one of the Liferay's internal module Caused by: java.lang.ClassNotFoundException: org.apache.commons.compress.archivers.zip.ZipFile         at java.net.URLClassLoader.findClass(URLClassLoader.java:382)...
Alternative for browser native dialogs when Liferay is rendered in cross-domain iframes
legacy
Issue Is there a roadmap for Liferay to deal with Chrome's decision to remove JS dialogs from cross-origin Iframes? Since this can create issues such as using the Control Panel when Liferay is using one of those dialogs (https://www.chromestatus.com/feature/5148698084376576) Let's...
Specifications API is not supporting Upsert operations
legacy Troubleshooting
Issue Users are unable to add translations for title/labels in Specification API. Steps to reproduce: 1. POST a specification by using the Specification API endpoint (/o/headless-commerce-admin-catalog/v1.0/specifications) { "key": "demo-abc", "title": { "en_US": "Demo Specification ABC"...
Unable to add Products with Tags via headless API
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a product using POST /v1.0/products (Request is attached). 2. Execute the request and check the response. 3. Tags are showing blank and on Product UI, tags are not generated. Expected Behavior: Tags must be created while creating the product with tags...
Unable to add Products with Specifications via headless API
legacy Troubleshooting
Issue When a product is created with specifications, the 200 response code is received. But, on UI product is not visible. Steps to reproduce: 1. Create a product by using the POST /v1.0/products (Request is attached) 2. Click on Execute. 3. Check the created product on UI. 4. Product is...
When the data for 'from address' and 'from name' are more than 50 characters, custom calendar notification templates cannot be saved
legacy Troubleshooting
Issue The notification template is not being saved Steps to reproduce: 1. Add a 'Calendar' portlet to page 2. Navigate to Calendar settings 3. Navigate to notificationtemplates tab 4. Edit 'from address' and 'from name' so that those fields have more than 50 characters together. For...
After installing a new portal with an AdvancedFileSystemStore document_library, the images aren't shown
legacy Troubleshooting
Issue After migrating, upgrading or installing a new portal with an existing database and document library folder using the AdvancedFileSystemStore the images and documents aren't accessible. Environment Liferay DXP (any version) Resolution After installing a new portal and copying the...
The DXP/Portal WAR's shielded-container-lib/ directory to load libraries
legacy How To
Issue Shielded container library in DXP 7.4 over global classpath(tomcat-<version>/lib/ext/ directory to load libraries globally) Environment Liferay DXP 7.4 Resolution The DXP/Portal WAR's shielded container-lib folder includes DB drivers and other JARs as a convenience. You can still...
Heat mapping functionality in Liferay Analytics Cloud
legacy
Issue With Heat Mapping as part of Liferay Analytics, it would be great to have a one-stop-shop experience. Heatmapping functionality that would allow consumers to see what areas of each page are used most by users Environment Liferay Analytics Cloud Resolution Liferay Analytics Cloud...
Can I change the CPU and Memory usage alert metrics?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is there any way to change the default metric value of CPU and Memory usage to a custom value? Environment Liferay PaaS Resolution...
Liferay image fails to start with a javax.servlet.ServletException
legacy Troubleshooting
Issue My Liferay image is failing to start with the default settings. The following message is thrown in the logs: javax.servlet.ServletException: A servlet matching the filter (servlet.init.private=false)(servlet.type=friendly-url) is unavailable Environment DXP 7.4 Resolution A fix for...
Using $dateTool.toDate in a Velocity template does not return any date
legacy Troubleshooting
Issue In a Velocity template, trying to get a date using dateTool.toDate does not work as expected when using a locale different from default one. As an example, if under those conditions we have a Velocity template with below code  #set ($dateStr = $dateTool.toDate( "EEE, dd MMM yyyy...
Liferay related fields that can be added in Jboss access log
legacy How To
Issue How to add the access-log pattern that includes Liferay related fields in the access log? Environment JBoss 6.x JBoss 7.x Liferay DXP Resolution To enable the access logs, you may follow the documentation listed in the `Additional Information` section below, however, to add Liferay...
Adding all locales is exceeding the maximum characters
legacy Troubleshooting
Issue The below error is observed when Liferay DXP 7.4 is started with this property...
Disable/Stop the immediate login post resetting the password
legacy
Issue How to disable/stop the immediate login post resetting the password and want users to redirect to the login page. Environment Liferay DXP 7.2 Resolution The default functionality of Liferay is to log in immediately post resetting the password and there is no OOTB option to achieve...
Files in the document_library folder are owned by the root user
legacy Troubleshooting
Issue After executing the portal with the Linux root superuser, some files and folders in the $LIFERAY_HOME/data/document_library folder are now owned by the root user and can't be accessed by the portal when running it with the original portal user (e.g. liferay). Environment Any...
(IX_228562AD) violated on Server restart caused by a DuplicateLockException
legacy
Issue Unique constraint (IX_228562AD) violated on Server restart. It could be shown as an ERROR log message in JDBCExceptionReporter class and an INFO log error in BackgroundTaskMessageListener class. 2022-04-20 11:32:25.855 ERROR [liferay/background_task-3][JDBCExceptionReporter:234]...
Page .lar exports are failing to be imported due to a "DuplicateVocabularyException: A category vocabulary with the name topic already" exists
legacy Troubleshooting
Issue Page .lar exports from one 7.3 environment are currently failing to be imported in a separate 7.3 environment due to the following error:  DuplicateVocabularyException: A category vocabulary with the name topic already exists Environment Liferay DXP 7.3  Resolution Open a Help...
Unable to configure Outlook
legacy Troubleshooting
Issue Steps Followed: 1. portal-ext. properties:  mail.session.mail.smtp.auth=true mail.session.mail.smtp.starttls.enable=true  2. Navigate to Server Administration -> Mail Outgoing SMTP Server: smtp.office365.com Outgoing Port: 587 Use a Secure Network Connection: Uncheck Enable...
CounterLocalService.fetchCounter" does not exist in DXP 7.2 or later versions.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Product specifications are not getting created if not available on the portal
legacy Troubleshooting
Issue When specifications are not available on the portal. It's giving 500 Internal Server Error in the response body while creating the product via headless API. Steps to reproduce: 1. Create a product by using POST /v1.0/products (Request is attached). 2. Below is the Request for...
Product status is not updating by using Patch API
legacy Troubleshooting
Issue PATCH API is not updating the status of the product workflow. Steps to reproduce: 1. Create a product via headless API( request is attached). 2. Check the status of the product in UI ( It's showing as draft status). 3. Use the Get API for fetching the response of the created...
Old auditing data taking up database space
legacy
Issue Are there any alternative methods to manage audit data? Environment DXP 7.3   DXP 7.2 Resolution As an alternative to saving all of the logging data into the database, instead, we may choose to save it to a JSON or CSV file. The same disk space requirements remain, but it can...
Audit modules is not starting after upgrade
legacy Troubleshooting
Issue After upgrading from Liferay Portal 6.2 to Liferay 7.2. The following audit module error is appearing. 2020-11-05 10:07:14.615 INFO [Start Level: Equinox Container: 69cf58a7-c02f-4bb9-a8ed-60445fa81573][UpgradeProcess:93] Upgrading...
Troubleshooting java.lang.NoClassDefFoundError and java.lang.ClassNotFoundException Optional Dependency Errors
Troubleshooting
Issue When starting up Liferay, the following errors are observed: java.lang.NoClassDefFoundError or java.lang.ClassNotFoundException. Environment Liferay DXP with deployed custom modules including optional dependencies. Resolution Review the deployed MANIFEST.MF inside the module or the...
Layout permissions lost upgrading from 6.2 to 7.2
legacy Troubleshooting
Issue After the upgrade from 6.2 to 7.2, several Layout permissions have been changed. Some pages restricted to the user Guest are accessible after the upgrade. There are rows in the ResourcePermission table with the value NULL on column primKeyId. It can be checked with the following...
Error handling LOB columns
legacy Troubleshooting
Issue We have developed a custom entity using Service Builder. One of the tables defines a LOB column. When we try to insert a record in that column we get following database exception: java.lang.ClassCastException: javax.sql.rowset.serial.SerialBlob cannot be cast to oracle.sql.BLOB at...
Establish an external data source using JNDI
legacy How To
Issue Sometimes there is a requirement to use data sources other than Liferay DXPs. To do this, the data source can be configured via JNDI data source or JDBC properties. Any database other than Liferay DXP's database is referred to as an external database. The procedures outlined in...
Product status is not changing via headless APIs
legacy
Issue If the product is created via headless API with workflow-enabled. The status of the product is in a 'draft' state rather than a 'pending' state. Steps to reproduce: 1. Assign a default workflow to Commerce Product. 2. Create a product using headless API (POST /v1.0/products) 3....
Subfolder webcontent is not fetched with headless API
legacy Troubleshooting
Issue Step to Reproduce: 1. Create three basic web content. 2. Create a folder with two basic web content inside it. Now, total web content is 5 including. 3. Navigated to http://localhost:8080/o/api 4. Executed the API request with following API:...
"Unable to extend the HTTP session" WARN logs
legacy Troubleshooting
Issue These warnings are frequently found in the logs:  Unable to extend the HTTP session. or Unable to extend the HTTP session. Review the portal property "session.timeout" if this warning is displayed frequently Environment Liferay DXP 7.0 Fixpack 102+ Liferay DXP 7.1 Fixpack 25+...
INFO log traces with STARTED/ STOPPED information are not displayed when deploying a module if using WildFly/JBoss version 22.0.0 or higher
legacy Troubleshooting
Issue When a module is started or stopped, there is usually a log trace of level INFO showing that information. However, when using the application server WidlFly/JBoss with version 22.0.0 or higher, these traces are not displayed. Environment DXP 7.3 until Fix Pack 3 Resolution To show...
Some pages do not display properly when HTTP Strict Transport Security (HSTS) is configured.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When HTTP Strict Transport Security (HSTS) is configured in tomcat, some...
Intermittent performance issues caused by Journal Articles Display
legacy Troubleshooting
Issue After installing dxp-16, intermittent performance issues are being seen Thread dumps taken during the performance issue show a number of threads with a similar format: at java.util.regex.Pattern$Curly.match0(Pattern.java:4282) at...
Starting nodes concurrently can lead to incorrect module upgrades
legacy Troubleshooting
Issue Module functionality seems to fail after moving to a newer fixpack. After executing a system:check unsatisfied dependencies like the following appear: Component with ID 58 is unavailable due to missing required dependencies:   service dependency...
Buttons inside SAML Admin not working
legacy Troubleshooting
Issue Add Identity Provider button of SAML Admin is not clickable. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.0, 7.1, 7.2 and 7.3: Add below properties in portal-ext.properties file and restart the server:...
'users.reminder.queries.enabled' portal property can be configurable from the UI on a per-instance basis
legacy How To
Issue Until now, the property 'users.reminder.queries.enabled' has been set to true or false per instance. However, after version DXP 7.3, the user is no longer able to do so (as the per-instance property file mechanism does not work anymore) Environment Liferay DXP 7.3 Resolution Using...
User should be re-directed to the custom page once the session expires
legacy How To
Issue Once the session expires, users should redirect to the custom page Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To redirect the user to any page on session expire, the below session timeout redirect property should be set to...
Interactive commands is not working properly in Gogo Shell
legacy Troubleshooting
Issue Steps to reproduce: 1. Connect with Gogo Shell via command line. 2. Type 'disconnect' command. Expected Result: The following question must appear after typing the command                                       "Disconnect from console? (y/n; default=y)" Actual Result:  The question...
StaleObjectStateException for RedirectNotFoundEntryImpl
legacy Troubleshooting
Issue The StaleObjectStateException is appearing in logs for RedirectNotFoundEntryImpl. 2022-02-08 05:36:36.385 ERROR [https-jsse-nio-8443-exec-157][I18nFilter:62] org.hibernate.StaleObjectStateException: Row was updated or deleted by another transaction (or unsaved-value mapping was...
Is it possible to keep the session between domains that are not subdomains of a parent?
legacy
Issue Is it possible to keep the session in Liferay when changing from one domain to another domain? In particular, is this possible when the domains are not subdomains of a parent domain? Environment Liferay DXP 7.0+ Resolution Between subdomains of the same parent domain it is indeed...
Error using Service Builder when an entity has a BLOB field
legacy Troubleshooting
Issue We define the following sample entity for Service Builder <entity name="Documentos" remote-service="false" local-service="true" uuid="false" table ="REAJ_GESTION_DOCUMENTO" data-source="extDataSource"> <column name="id" type="long" db-name="ID" primary="true" id-type="sequence"...
What does expires header with "Thu, 01 Jan 1970 00:00:00 GMT" value means?
legacy
Issue When retrieving HTML content the following header/value can be found: Expires: Thu, 01 Jan 1970 00:00:00 GMT  Along with the Expires header the following ones are also sent in the response: Cache-Control: private, no-cache, no-store, must-revalidate Pragma: no-cache Environment Any...
NullPointerException when starting JBoss EAP server
legacy Troubleshooting
Issue After manually deploying Liferay on JBoss EAP, the JBoss EAP server can not be started due to the following ERROR [0m[31m08:50:29,397 ERROR [org.jboss.msc.service.fail] (ServerService Thread Pool -- 80) MSC000001: Failed to start service...
Webcontent Images is getting removed after Patch Upgrade
legacy Troubleshooting
Issue Steps to Reproduce: Start the 7.1GA1. Create a structure add text, image, and number fields, and save. Create a template. Select the newly created structure and select the structure fields from the left sidebar by clicking on each field (text, image & number) then save it. Create...
Establish an external data source using JDBC
legacy How To
Issue This article outlines how to set up a connection between Liferay and an external database using JDBC properties. Environment Liferay DXP 7.3 Liferay DXP 7.4 MySQL database Resolution There are two ways to connect Service Builder to an external database in Liferay:...
NullPointerException/ElasticsearchConnectionNotInitializedException/ArrayIndexOutOfBoundsException when starting JBoss EAP server
legacy Troubleshooting
Issue After deploying Liferay DXP 7.3/7.4 on JBoss EAP server, the server can not be started due to the following error: 10:17:20,354 INFO 2022-02-17 10:17:20.308 ERROR [Framework Event Dispatcher: Equinox Container: b091645f-c27f-4506-9dd2-ba5088937c54][Framework:93] FrameworkEvent...
How to include the gradle dependency of a module into another module project?
legacy How To
Issue How to include the Gradle dependency of a module (Workspace A) into another module (Workspace B) project? Environment Liferay DXP 7.2 Resolution Please Note: Please choose to follow your appropriate discretion in the use of this information as these are not documented by Liferay....
JS and CSS files are loading only after page refresh
legacy Troubleshooting
Issue JS and CSS files in portlet are loaded only after refreshing a page Environment Liferay DXP 7.2 Resolution Certain elements of the page may require regular navigation to work properly. In these cases, SPA must be disabled for those specific elements. Disabling SPA might help to...
Extracting Database structure of Liferay
legacy
Issue User needs to extract complete database structure of Liferay. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Liferay does not have any OOTB functionality for extracting the DB structure. However, same can be done using third party tools at user's own...
Apache Felix Webconsole JS and CSS resources not loaded
legacy Troubleshooting
Issue Apache Felix Webconsole JS and CSS resources not loaded with 'org.eclipse.equinox.http.servlet' Steps to reproduce: 1. Start the server. 2. Download this: org.apache.felix.webconsole-4.6.4-all.jar from here:...
Unable to delete navigation menu from page
legacy How To
Issue Unable to remove the navigation menu widget from the page. Environment Liferay DXP 7.0 Resolution It is the intended behavior of Liferay as there is an option to enable Hidden from Navigation Menu Widget for all pages. Enabling the same in all pages(Site Administration -> Site...
Upgrade fails after installing dxp-24 because of deprecated constructor
legacy Troubleshooting
Issue When running the upgrade tool after installing dxp-24, the upgrade can fail with the following error appearing in the upgrade logs: 2021-12-23 15:07:39.034 ERROR [Start Level: Equinox Container: d7a47fe3-6861-4df8-8478-363e9f54c836][VelocityTemplateResourceLoader:93] bundle...
java.sql.SQLException: Connection is closed error is continuously written to the log file.
legacy Troubleshooting
Issue The error "java.sql.SQLException: Connection is closed" is continuously written to the log file. Caused by: java.sql.SQLException: Connection is closed  at com.zaxxer.hikari.pool.ProxyConnection$ClosedConnection$1.invoke(ProxyConnection.java:468)  at...
What is the alternate way to avoid clearing browser cache each time to reflect the Metal SOY module changes?
legacy
Issue What is the alternate way to avoid clearing browser cache each time to reflect the Metal SOY module changes? Environment Liferay DXP 7.2 Resolution First, clearing the cache is required as the browser stores the previously cached content of the module. For more information, go...

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