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Retrieve file from a closed Help Center ticket

Issue Is it possible to retrieve a file from a Help Center ticket that has been marked as closed? Environment DXP 7.0+ Resolution After moving a ticket to a solved status, all the files shared on it are...

The editor is able to translate the non localizable value in Web Content

legacy Troubleshooting

Issue We've spotted a new translation-related bug, please follow the steps to reproduce it: 1. Go to Content & Data -> Web Content and switch to the Structures tab. 2. Click on the context menu in the top-right corner...

Placeholder text visible for empty mapped web content

legacy Troubleshooting

Issue If you have web content with optional inputs and then map these to fragment fields in display page template. The fragment components will display default placeholder texts if the web content doesn't have values...

Custom site/organizational role gives too many permissions

legacy Troubleshooting

Issue I have created a custom site/organizational role to see Document and Media contents. I only selected VIEW options in Define Permissions > Site Administration > Content > Documents and Media, but the...

"PortalException: Unable to get a unique file name" when adding a new Blogs image

legacy Troubleshooting

Issue Steps to reproduce: Add a new blogs entry Add a new cover image to this blogs entry Save the entry Expected behavior: The image is uploaded Current behavior: An error is thrown and you found an error similar to...

Configuring individual value to Settings of files when using Multiple File Upload

legacy

Issue I would like to add individual value to each file for their Settings (e.g. Document Type, Display Page, Categorization, Expiration Date, Permissions) when using the Multiple File Upload option to...

Cannot export Wiki to PDF using LibreOffice

legacy Troubleshooting

Issue Steps to reproduce: 1) Have OpenOffice installed on the machine where Liferay DXP is running. 2) Start headless OpenOffice using this command soffice --headless --accept="socket,host=127.0.0.1,port=8100;urp;"...

Menu links not showing up in custom module after upgrading to Liferay DXP 7.3

legacy Troubleshooting

Issue In Liferay DXP 7.0, users may have used the out-of-the-box Document Library Display Portlet to implement their own customizations with uploading Documents. However, when migrating this customization to Liferay...

Is it possible to configure a different "Maximum File Size" of documents for each site and file mime/type?

legacy

Issue I want to define a limit for the size of files depending on the mime type and site so that users cannot upload huge files that impact the performance of the site. Is this configuration possible? Environment...

Datepicker first day of week is Sunday for the en_GB locale, when rendered by DDM Date field

legacy Troubleshooting

Issue Steps to reproduce: 1. In Instance Settings/Localization add English (UK) as a current locale. 2. Set the current user's profile language to English (UK) - in Account Settings. This means that whenever this user...

Datepicker for web content Date fields starts on Sunday instead of Monday

legacy Troubleshooting

Issue Steps to reproduce: 1. In Instance Settings/Localization add English (UK) as a current locale. 2. Set the current user's profile language to English (UK) - in Account Settings. This means that whenever this user...

Journal Articles display causing pages loading delay

legacy Troubleshooting

Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2...

Configuration of Flag notification Email sender addresses and names

legacy Troubleshooting

Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance...

Group selector delta parameter causes pagination issue

legacy Troubleshooting

Issue Reproduction Steps 1) Start 7.2.x 2) Go to control panel -->sites -->sites and add more than 10 sites (or you can use the attached script for that) 2) Go to Web Content and add a new Basic Web Content 3) Click...

Prevent Site Members from adding documents from the Asset Publisher

legacy Troubleshooting

Issue Site Member are able to add files from the Asset Publisher without adding explicit permissions Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

Adding or Editing a Web Content in an Asset Publisher does not display a success message

legacy Troubleshooting

Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is...

Can we hide the External Video Shortcut option?

legacy How To

Issue We want to hide the above-mentioned option from the Documents and media because we don't want our users to be able to add videos, can we do it somehow? Environment Liferay DXP 7.4+ Resolution It is...

Checking for missing files in the Document Library as a result of File Store Migration

legacy Troubleshooting

Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified? Environment Liferay 7.4 Resolution The following Query may be able to check for what is...

Image added via rich text editor on Wiki tool losing reference

legacy Troubleshooting

Issue When adding an image in a rich text editor within a Wiki Page using Ctrl C + Ctrl V and then publishing that page, the image loses its reference and is no longer displayed in my content manager. Is there any way...

Unable to upload blog images after upgrading to 2024.Q1.1

legacy How To

Issue After upgrading to 2024.Q1.1, I no longer have the option to upload blog images within a blog post. This was implemented due to a potential security vulnerability with actors being able to upload offensive or...

Some documents are missing the Download permission after an upgrade

legacy Troubleshooting

Issue After upgrading from 7.4u60 to 2024.Q1.4, users are unable to download files from documents and media. They are able to view the files, but the download permission isn't set on their roles. I understand the download...

URL with '+' for document names with whitespace returning 404 error

legacy Troubleshooting

Issue When I click on a link to a document that has space in the name, and the URL has '+' for the whitespace, such as https://www.sample.com/documents/123456/654321/Sample+Document.pdf I get a 404 error page instead of...

Folder titles shown in capitals in "Table" view in Documents and Media

legacy Troubleshooting

Issue Go to Documents and Media Add some folders (eg: css, index) Switch between Cards, List and Table views Result: In Table view only, the folder names are capitalized (eg: CSS, INDEX). The default folder name...

Configuring Message Board Notifications for Users

legacy How To

Issue Users receive Message Board notifications for all new replies within a category that they are subscribed to. Is it possible to notify users only when there are new threads within the category that they are...

What does the TempFileEntriesMessageListener actually do?

legacy

Issue In our logs we see some errors apparently related to an hourly job, TempFileEntriesMessageListener the triggering interval of this job seems to be set in System Settings/ Documents and Media/Service/Temporary File...

Unable to Access Liferay Javadocs from docs.liferay.com

legacy How To

Issue I'm trying to access Javadocs such as https://docs.liferay.com/portal/7.4-ga1/javadocs/portal-kernel/. However I'm getting redirected to https://learn.liferay.com/w/reference/index. Environment All versions...

Error during file indexing: ClassNotFoundException: org.bouncycastle.asn1.ASN1Encodable

legacy Troubleshooting

Issue When indexing files, the process fails (terminates abruptly) and the following information is printed in the logs: org.bouncycastle.asn1.ASN1Encodable cannot be found by...

No Documents are returned when using a Filter through Headless API

legacy Troubleshooting

Issue I am able to retrieve documents using the Headless API successfully if no Filters are specified. However, when using a Filter, no results are returned. This might happen when working with endpoints like...

Why after upgrading to Quarterly Release images show extra information?

legacy Troubleshooting

Issue After upgrading to Quarterly Release images show extra information like version, timestamp and so on. Environment DXP 7.4 Resolution Please consider requesting LPD-19203 on a Support ticket. Another...

Wrong guest view permission assigned to images inserted into message boards threads (not following the thread's guest view permission)

legacy

Issue if there is no private page on a site, and we create a message boards thread with "Viewable By"="Site Members", and you insert an image in the message (with the editor's image icon), that image will in the Documents...

Documents Modified date changes if documents are moved between folders

legacy

Issue If we move documents between folders their Modification date is updated even if the document itself has not been modified. Environment Liferay 7.3+ Resolution The actual behavior is expected and a...

Document Search takes too long to return results

legacy Troubleshooting

Issue I have a page for displaying document search results, and it takes too long to load (several seconds). My site has hundreds of content pages, each containing dozens of widgets (including those from the master...

Error when adding files to Documents and Media through an Asset Publisher on a Widget Page

legacy Troubleshooting

Issue When adding a file to Documents and Media on my Portal, through an Asset Publisher located on a Widget Page, there is no notification from the Portal signaling that the file has been added and the Portal remains...

Video and audio files cannot be played and generate thumbnail on Linux/Unix based OS with Xuggler enabled

legacy Troubleshooting

Issue Xuggler is enabled to play video and audio files. When running on a Linux/Unix-based system, the audio and video files are displayed without any thumbnail and cannot be played. They do not start when...

Is Form fields and pages are limited?

legacy Troubleshooting

Issue We tried to create a Form with 50 fields and 9 pages but we could not save it. Environment Liferay DXP 7.4 Resolution This is limited but if this limit is not enough it can be raised even a higher...

AWS S3: does Liferay support the x-amz-server-side-encryption header with server side encryption?

legacy Troubleshooting

Issue I am using an S3 bucket as the store for our Documents and Media I have configured it with a Service Control Policy that requires encryption and the presence of the x-amz-server-side-encryption header, something like...

Emojis are sanitized into Chinese characters

legacy Troubleshooting

Issue Emojis are being sanitized when AntiSamy is enabled. A warning is thrown in the logs where the character codes are matching the previously written emoji: Could not execute JDBC batch update The emoji is...

Webdav slow when uploading bulk content

legacy

Issue When we upload a large number of files in a hierarchical directory structure, it takes a lot of time even if the file sizes are small. Environment Liferay DXP 7.3 Resolution When a User uploads many...

Is the number of Form Fields are limited?

legacy Troubleshooting

Issue We have a form that contains 50 fields we have managed to add 24 fields across 9 pages. Now when we try to add the 25th and hit save, the page is loading and is taking us back to the list of forms....

Upgrade to 7.4 fails trying to insert records into table DDMFieldAttribute

legacy Troubleshooting

Issue I am performing an upgrade to 7.4 and it fails with errors like these: com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: Batch...

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