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Suggestion for troubleshooting/debugging document preview generation problems

Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during...

Maximum number of attempts to create a unique file name

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

The video preview is not generated for large videos when FFmpeg is enabled

legacy Troubleshooting

Issue The preview of a large video is not generated even when the FFmpeg video and audio converters are enabled. Environment Liferay DXP 7.4 Resolution Normally enabling FFmpeg audio and video converters is...

Permissions required to upload documents and media in the form function

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Problem when using moin.ai Chat Provider

legacy Troubleshooting

Issue We receive an Error after inserting Moin.ai Javascript on a clean page. Environment Liferay DXP 7.4 Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and...

Retrieve file from a closed Help Center ticket

legacy

Issue Is it possible to retrieve a file from a Help Center ticket that has been marked as closed? Environment DXP 7.0+ Resolution After moving a ticket to a solved status, all the files shared on it are...

I would like to audit the download of documents from the Documents and Media Library

Issue I would like to ask about the possibility of auditing the download of documents from the Documents and Media Library. Environment Liferay DXP 7.4 Quarterly Release Resolution Currently, Liferay does not offer an...

Change of file names when documents are saved to data\document_library

legacy

Issue When saving files to the store, Documents and Media used to use the version label (e.g "1.0") as the file name (prior to Update 72). As of Update 72, file names look like this:...

ConnectionPoolTimeoutException: Timeout waiting for connection from pool when full reindex

legacy Troubleshooting

Issue As an Admin, users want to be able to decide if they want to cache extracted text when indexing so that if they are doing re-indexing they can disable this cache. In 7.4, there is an HTTP request call to S3...

What Does The Dash Symbol '-' Mean In The Help Center Module Version Changes Section?

legacy

Issue We are reviewing module changes on help center and in the last column which shows the version destination there is a dash symbol '-'. Does this indicate deprecation? Environment DXP 7.4 Resolution The dash...

The editor is able to translate the non localizable value in Web Content

legacy Troubleshooting

Issue We've spotted a new translation-related bug, please follow the steps to reproduce it: 1. Go to Content & Data -> Web Content and switch to the Structures tab. 2. Click on the context menu in the top-right corner...

Placeholder text visible for empty mapped web content

legacy Troubleshooting

Issue If you have web content with optional inputs and then map these to fragment fields in display page template. The fragment components will display default placeholder texts if the web content doesn't have values...

Error when adding files to Documents and Media through an Asset Publisher on a Widget Page

legacy Troubleshooting

Issue When adding a file to Documents and Media on my Portal, through an Asset Publisher located on a Widget Page, there is no notification from the Portal signaling that the file has been added and the Portal remains...

Multiple UI errors while uploading duplicate images

legacy

Issue Users can see multiple UI errors while uploading duplicate images via document and media Steps to reproduce: Navigate to 'Content and Data'> 'Document and Media'> Upload a document with a similar name or...

Licensing Issues with iText PDF Library

legacy

Issue We need to understand that "Does the iText license come bundled with the Liferay License or needs to be procured separately?". Environment Liferay DXP 7.2 Resolution There is no license included for...

The status for shared content is blank

legacy

Issue The status is not visible, it always coming blank. Steps to reproduce: Navigate to the 'Content and Data'> Document and Media> upload 1-2 documents upload a new image and click on three dots to get the share...

How to enable conversions for document library files.

legacy How To

Issue How to download converted document through Liferay Document Media portlet while using OpenOffice? Environment Liferay DXP 7.4 LibreOffice 7.1.6 OpenOffice 4.1.11 Resolution Add the...

Different behavior if you call a non-existing jpg or a gif

legacy How To

Issue A user tries to open a non-existing file with the documents path For example: localhost:8080/documents/abc.jpg or localhost:8080/documents/abc.gif The user will get a "Not Found" Page but it is not the same for...

DocuSign is not working for Production environment

legacy Troubleshooting

Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...

Unable to play .wav audio files

legacy Troubleshooting

Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...

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