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Default Provisioning for PaaS Environments Liferay PaaS provides preconfigured infrastructure templates to meet the varying needs of development, testing, and production environments. Liferay Cloud...

新しい環境の追加

Official Documentation

Adding a New Environment Liferay Cloud projects are provisioned with multiple environments to fit the needs of most users. If your application requires an additional environment, you can request...

Optimizing Resources with Environment Auto-Pause

Official Documentation

Optimizing Resources with Environment Auto-Pause The Cloud platform monitors environment activity to detect idle periods. During inactivity, it scales down non-production environments (i.e, UAT and...

Cloud Native Experience: Cloud Provider Ready

Official Documentation

Cloud Native Experience: Cloud Provider Ready These provider-optimized toolkit offerings include opinionated Terraform blueprints that automate Day 0 tasks, such as networking, cluster...

Cloud Native Experience Reference

Official Documentation

Cloud Native Experience Reference Access technical specifications and detailed configuration information for the toolkit. These resources include the Liferay Helm Values Reference, which describes...

Cloud Native Experience Glossary

Official Documentation

Cloud Native Experience Glossary This glossary provides a unified vocabulary for the Cloud Native Experience (CNE). Use these terms ensure consistent communication across development, platform...

CNE AWS Ready: Using Elasticsearch

Official Documentation

CNE AWS Ready: Using Elasticsearch Cloud Native Experience environments provision OpenSearch by default for search and analytics workloads. You can configure the platform to use Elasticsearch...

Cloud Native Experience: AWS Ready - Getting Started

Official Documentation

Cloud Native Experience: AWS Ready - Getting Started The Cloud Native Experience (CNE) AWS Ready toolkit provides an opinionated framework for deploying Liferay DXP on Amazon Web Services using...

CNE AWS Ready: Running Liferay on AWS GovCloud

Official Documentation

CNE AWS Ready: Running Liferay on AWS GovCloud Use the Liferay Cloud Native Experience (CNE) installer to provision a Liferay environment on AWS GovCloud (US). The installer creates the required...

CNE AWS Ready: Adding OSGi Modules or Client Extensions With Overlays

Official Documentation

CNE AWS Ready: Adding OSGi Modules or Client Extensions With Overlays The Cloud Native Experience (CNE) toolkit uses overlays to customize standard Liferay deployments. Upload custom files (e.g.,...

CNE AWS Ready: Incremental Backup and Restore

Official Documentation

CNE AWS Ready: Incremental Backup and Restore Liferay Cloud Native Experience (CNE) AWS Ready supports automated backups and restores using AWS Backup and Argo Workflows. Backups are disabled by...

CNE AWS Ready: Understanding EKS Auto Mode

Official Documentation

CNE AWS Ready: Understanding EKS Auto Mode Cloud Native Experience (CNE) uses Amazon EKS Auto Mode to manage Kubernetes node scaling automatically. EKS Auto Mode scales cluster nodes when...

CNE: AWS Ready - Configuring Liferay Domains and TLS

Official Documentation

CNE: AWS Ready - Configuring Liferay Domains and TLS By default, the Cloud Native Experience (CNE) environment exposes services using AWS load balancer host names. To provide a production-ready...

How to deploy a custom JAR to the shielded-container-lib directory in my PaaS Environment

How To

Issue I would like to know how to deploy a custom JAR to the shielded-container-lib directory of Tomcat in my PaaS environment. Environment Liferay PaaS Resolution Follow these steps: In your Liferay Workspace, create the following directory structure:...

Liferay PaaS - We enabled auto-scaling but no new node started when the memory utilization reached the threshold

legacy

Issue We enabled auto-scaling in Liferay PaaS environment. We saw that the average memory utilization of the nodes reached the threshold we set up in the LCP.json file, but no new nodes were started. Environment Liferay PaaS Resolution There is a tolerance range for memory scale...

Storage details are not available in plans and usage page

legacy Troubleshooting

Issue When we try to check storage usage for the Cloud project under Plans and Usage, we do not receive any information in the storage section. Environment PaaS, SaaS Resolution Storage use details are not currently available on the Plans and Usage page. Please open a Help Center ticket...

Check plan MALUs (Monthly Active Logged in Users) in Liferay SaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A client of Liferay SaaS needs to check the metrics for MALUs (Monthly Active Logged in Users). Environment Liferay SaaS. Resolution...

When logging into Dynatrace I cannot see my hosts

legacy Troubleshooting

Issue I log in to my Dynatrace Dashboard I see the message "You have no monitored hosts" Environment Liferay PaaS Resolution Make sure that the tenant is correctly configured. The tenant or environmentid (highlighted with yellow in the above picture) should be the same as...

How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?

legacy Troubleshooting

Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate to be ready. Additional Information If a certificate is being updated, please...

Issue with the latest Dynatrace view

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Unable to get the latest Dynatrace view with the new tenant ID. Snapshot of Dynatrace with new tenant ID Snapshot of Dynatrace with...

Blocking requests before reaching the WebServer on Liferay PaaS (Public Cluster)

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have encountered requests from unauthenticated sources on the webserver. Can these requests be blocked before reaching the...

How do you access Dynatrace in UAT?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can you access the Dynatrace Dashboard when the Advanced tab is missing from the Monitoring page in a UAT environment?...

Query Regarding Dynatrace License Renewal and Configuration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Dynatrace is displaying a License Expired message. As per Liferay's guidance in this article: Liferay PaaS Dynatrace Update, we need...

How to enable ModSecurity and Check if it's Working (Liferay PaaS)

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to enable ModSecurity in Liferay PaaS and test whether it is working or not. Environment Liferay DXP 7.4 Resolution Follow the...

Why High Memory Consumption for Backup Service during Automatic Backup on Liferay Cloud

legacy

Issue When an automatic backup is triggered by the system, the memory utilization (for backup service) is more than 80%. However, the backup service is working fine for both automatic and manual backups. If the memory utilization is high then is there any issue or it's normal?...

Total allocated memory for a service (shown in cloud console's monitoring) is not updated

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a custom service running in one of our Liferay PaaS environments (the issue might be relevant just as well for a default...

CI service's monitoring data is not visible in cloud console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue CI service is not showing any monitoring data after a certain date, post recent deployment on the Liferay PaaS environment...

Liferay deployment fails with Dynatrace errors in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment to Liferay fails with errors related to Dynatrace application. Environment Liferay DXP 7.4 Resolution This usually happens...

The Liferay PaaS memory usage does not match what is shown in the Liferay Service Shell and in the Admin Console

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation...

Maximum number of users for Dynatrace

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know how many users can I assign to our Liferay Cloud-provided Dynatrace tenant. Does Dynatrace have an upper limit...

Large Amounts of Semrush Bot requests

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Several requests coming from the SemrushBot/7~bl web crawler are observed on the site, with the potential of hitting 500,000 requests...

How long are the services logs stored in Liferay Cloud Console?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Currently, through the web console, we only obtain the logs of the last 30 days. How long are the services logs stored in Liferay...

When and how are TLS certificates renewed?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We want to know when TLS certificates are renewed. Additionally, how are they renewed? Is it needed any operation on our part?...

Use Custom certificate and Let's encrypt at same time in different domains

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to have some domains with custom certificates and others using provided Let's Encrypt certificates. Is it possible setting...

How to obtain the binary logs?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can we access the database-related binary logs that are stored on the SSD? Environment Liferay SaaS Resolution You can connect to...

How to differentiate instances based on environments in Dynatrace

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When Dynatrace is enabled in multiple environments, it could be useful to see which instances belong to which environments....

Updating Dynatrace Users

legacy How To

Issue I can't invite or modify the permissions of my team members on our Liferay Cloud-provided Dynatrace tenant. Environment Liferay Cloud Resolution This behavior is expected. At this time, the only way to add new members to your tenant, or modify their permissions, is to Submit a...

What is the maximum time frame of a VPN tunnel utilization report?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel utilization report, covering an extended time period. What is the maximum...

Is it possible to stream the logs of the liferay service to Dynatrace?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to stream the logs of the liferay service to Dynatrace? Environment Liferay SaaS Resolution At the time of writing...

Service keeps on restarting

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on restarting without any errors Environment Liferay SaaS Resolution When the service is on...

SAML certificate renewal are not being replicated immediately on my Liferay PaaS cluster.

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue SAML certificate renewal are not being replicated immediately on my Liferay PaaS cluster. Environment Liferay PaaS Resolution This...

Commerce modules fail to deploy due following license expiration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to deploy following license expiration and redeployment WARN...

Getting informed about scheduled maintenances

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to get informed about scheduled maintenances. If such event apply, how to decide if my environment is effected?...

Monitoring Disk Usage for Jenkins

legacy How To

It is helpful to see how close you are to running out of space on Jenkins. We have provided a way to see the current disk usage of the CI service. Login to the Jenkins service and navigate to "Disk Usage" on the sidebar. When navigating to this tab you will be presented with a breakdown...

Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will fail to start with this error: liferay[liferay]...

Troubleshooting Tools for Liferay PaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Troubleshooting Tools and Resources on learn.liferay.com. The documentation on learn.liferay.com is the...

Liferay DXP Agent Fails to Start on Jakarta (Tomcat 10) Images with javax.annotation Error

Troubleshooting

Issue When using a Liferay DXP instance deployed on a Jakarta-based image (e.g., Tomcat 10), the liferay-dxp-agent bundle may fail to start. The logs will show an org.osgi.framework.BundleException error related to an unresolved package import. A key part of the error message will look...

Seperate SSL for virtual instances

legacy How To

Issue We have multiple SSL certificates and want to use them in virtual instances that run under a different domain from the main instance. Environment DXP 2024.Q3 Resolution If behind a reverse proxy, configure the server.xml in [Liferay_home]/tomcat-[version]/conf/server.xml a simillar...

Can Liferay Support add a new user to the SaaS environment?

legacy

Issue Is the Liferay Support team able to add a new user to the SaaS environment (i.e., the Liferay DXP environment)? Environment Liferay SaaS Resolution A new user will either need to be created on the site of your project by your project's administrator, or through the new user account...

Why is there a large difference in CPU usage within a clustered environment?

legacy

Issue When viewing Application Metrics, there is a large difference in CPU usage within a clustered environment. For example, CPU usage is showing 5% on one node while it is 50% on another node. Environment Liferay PaaS Resolution High CPU usage on one node while the other is low and...

Deploys failing due to "requested flag is either misspelled or unsupported by this database type"

legacy Troubleshooting

Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance status: available INFO May 15 14:54:44.856 1904 database 75b864bd48-zzc6n...

Deploying an EXT module on PaaS

legacy How To

Issue Deploying an EXT extension results in the extension being lost after the environment restarts. Environment Quarterly Releases 2023.Q3.3+. PaaS Resolution The use of EXT modules is discouraged. Please explore alternative extensions before proceeding, if possible. Starting from...

Path error for mariadb.jar

legacy

Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files [/opt/liferay/tomcat/lib/ext/mariadb.jar] in /opt/liferay/tomcat/lib/ext are no longer read. Move them to...

Permissions error when restoring backup

legacy Troubleshooting

Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964 backup[backup-844b699f58-226cc] INIT CONTAINER SETUP-BACKUP-VOLUMES: Changing owner and...

Advanced Tab in the Monitoring section on the Cloud Console is not showing up

legacy Troubleshooting

Issue The Advanced Tab does not appear in the Monitoring section on the Cloud Console Environment Liferay Cloud - PaaS Resolution LCP_PROJECT_MONITOR_DYNATRACE_TENANT and LCP_PROJECT_MONITOR_DYNATRACE_TOKEN variables are related to the Advanced Tab in the Monitoring section If these...

How do I renew expired SAML certificate?

legacy

Issue We just noticed while browsing through the admin settings that apparently our SAML certificate expired four months ago, but our SSO and login works with no issue. We use Azure AD (Entra) for the Identity Provider and are now curious then what this certificate is for as well as any...

When a virtual instance is created via a headless API, the admin user's email address changes

legacy Troubleshooting

Issue When a virtual instance is created via a headless API, the admin user's email address changes. Environment 2024.q2.2 Resolution Update to 2024.q3+ or implement a portal property as a workaround: Set company.security.strangers.verify to false Additional Information LPD-40015 ,...

JS file caching

legacy

Issue How to enable the cache for the JS file? On each page refresh, all default JS is getting called, impacting site performance. Environment Liferay Paas Liferay Quarterly Release Resolution While refreshing the page, all default JS is getting called due to the Private - no...

JSESSIONID hardcoded in Liferay codebase

legacy

Issue With the below piece of code in the Tomcat web.xml file(Tomcat/webapps/ROOT/WEB-INF/web.xml). <session-config> <cookie-config> <name>LR_JSESSIONID</name> </cookie-config> </session-config> We can create the cookie with the LR_JSESSIONID name instead of JSESSIONID. ...

Blank screen when downloading a folder as a zip file from the document library, when the title contains special characters

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing special characters (for example, accents) in its name from the document library, a blank...

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