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Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue SAML certificate renewal are not being replicated immediately on my Liferay PaaS  cluster. Environment Liferay PaaS Resolution This...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to deploy following license expiration and redeployment WARN...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to get informed about scheduled maintenances. If such event apply, how to decide if my environment is effected?...

It is helpful to see how close you are to running out of space on Jenkins. We have provided a way to see the current disk usage of the CI service. Login to the Jenkins service and navigate to "Disk Usage" on the sidebar. When navigating to this tab you will be presented with a breakdown...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will fail to start with this error: liferay[liferay]...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Troubleshooting Tools and Resources on learn.liferay.com. The documentation on learn.liferay.com is the...

Issue When using a Liferay DXP instance deployed on a Jakarta-based image (e.g., Tomcat 10), the liferay-dxp-agent bundle may fail to start. The logs will show an org.osgi.framework.BundleException error related to an unresolved package import. A key part of the error message will look...

Issue We have multiple SSL certificates and want to use them in virtual instances that run under a different domain from the main instance. Environment DXP 2024.Q3 Resolution If behind a reverse proxy, configure the server.xml in [Liferay_home]/tomcat-[version]/conf/server.xml a simillar...

Issue Is the Liferay Support team able to add a new user to the SaaS environment (i.e., the Liferay DXP environment)? Environment Liferay SaaS Resolution A new user will either need to be created on the site of your project by your project's administrator, or through the new user account...

Issue When viewing Application Metrics, there is a large difference in CPU usage within a clustered environment. For example, CPU usage is showing 5% on one node while it is 50% on another node. Environment Liferay PaaS Resolution High CPU usage on one node while the other is low and...

Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance status: available INFO May 15 14:54:44.856 1904 database 75b864bd48-zzc6n...

Issue Deploying an EXT extension results in the extension being lost after the environment restarts. Environment Quarterly Releases 2023.Q3.3+. PaaS Resolution The use of EXT modules is discouraged. Please explore alternative extensions before proceeding, if possible. Starting from...

Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files [/opt/liferay/tomcat/lib/ext/mariadb.jar] in /opt/liferay/tomcat/lib/ext are no longer read. Move them to...

Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964 backup[backup-844b699f58-226cc] INIT CONTAINER SETUP-BACKUP-VOLUMES: Changing owner and...

Issue The Advanced Tab does not appear in the Monitoring section on the Cloud Console Environment Liferay Cloud - PaaS   Resolution LCP_PROJECT_MONITOR_DYNATRACE_TENANT and LCP_PROJECT_MONITOR_DYNATRACE_TOKEN variables  are related to the Advanced Tab in the Monitoring section If these...

Issue We just noticed while browsing through the admin settings that apparently our SAML certificate expired four months ago, but our SSO and login works with no issue. We use Azure AD (Entra) for the Identity Provider and are now curious then what this certificate is for as well as any...

Issue When a virtual instance is created via a headless API, the admin user's email address changes. Environment 2024.q2.2 Resolution Update to 2024.q3+ or implement a portal property as a workaround: Set company.security.strangers.verify to false Additional Information LPD-40015    ,...

Issue How to enable the cache for the JS file? On each page refresh, all default JS is getting called, impacting site performance. Environment Liferay Paas Liferay Quarterly Release Resolution While refreshing the page, all default JS is getting called due to the Private - no...

Issue With the below piece of code in the Tomcat web.xml file(Tomcat/webapps/ROOT/WEB-INF/web.xml). <session-config>     <cookie-config>         <name>LR_JSESSIONID</name>     </cookie-config> </session-config> We can create the cookie with the LR_JSESSIONID name instead of JSESSIONID. ...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing special characters (for example, accents) in its name from the document library, a blank...