Adding Reasons for Refunds

While processing a refund, it is mandatory to select a reason to complete the transaction.

1. Open the Global Menu () and navigate to Control Panel → System Settings.

2. Select the Payment option under Commerce.

3. Under Virtual Instance Scope, select Refund Reasons.

   Note

   This adds the refund reasons for all virtual instances. If you want to configure it for a specific instance, go to Control Panel → Instance Settings. Select Payment and click Refund Reasons from the left menu.

4. Click Add to enter a reason and enter the following information.

   Key: wrong-product

   Name: Buyer ordered the wrong product or variant

   Priority: 0

   The key field is a unique identifier for the refund reason. The name field appears in the Refund Reason drop-down. The priority decides the order of reasons in the drop-down.

   

5. Click Save.

You can add multiple reasons with their own unique keys.

Commonly Added Refund Reasons

• Buyer ordered the wrong product or variant
• Seller shipped the wrong product or variant
• Received damaged or defective goods
• Buyer no longer needs the product
• Product did not match the description