An error occurred while processing the template.

Java method "com.liferay.portal.json.JSONFactoryImpl.createJSONObject(String)" threw an exception when invoked on com.liferay.portal.json.JSONFactoryImpl object "com.liferay.portal.json.JSONFactoryImpl@6b638fb3"; see cause exception in the Java stack trace.

----
FTL stack trace ("~" means nesting-related):
	- Failed at: navigationJSONObject = jsonFactoryUti...  [in template "8911408109993434201#23484949#LEARN-ARTICLE-NAV" at line 4, column 9]
----

1<#assign

2	groupFriendlyURL = themeDisplay.getScopeGroup().getFriendlyURL()

3	groupPathFriendlyURLPublic = themeDisplay.getPathFriendlyURLPublic() + groupFriendlyURL

4	navigationJSONObject = jsonFactoryUtil.createJSONObject(navigation.getData())

5	navigationMenuItems =

6		{

7			"Analytics Cloud": {

8				"image": "/documents/d${groupFriendlyURL}/analytics_c-svg",

9				"title": "Analytics Cloud",

10				"url": "analytics-cloud"

11			},

12			"Commerce": {

13				"image": "/documents/d${groupFriendlyURL}/commerce_product-svg",

14				"title": "Commerce",

15				"url": "commerce"

16			},

17			"DXP": {

18				"image": "/documents/d${groupFriendlyURL}/dxp_p-svg",

19				"title": "DXP / Portal",

20				"url": "dxp"

21			},

22			"Liferay Cloud": {

23				"image": "/documents/d${groupFriendlyURL}/dxp_c-svg",

24				"title": "Liferay Cloud",

25				"url": "liferay-cloud"

26			},

27			"Reference": {

28				"image": "/documents/d${groupFriendlyURL}/reference-svg",

29				"title": "Reference",

30				"url": "reference"

31			}

32		}

34	breadcrumbJSONArray = navigationJSONObject.getJSONArray("breadcrumb")

35	childrenJSONArray = navigationJSONObject.getJSONArray("children")

36	parentJSONObject = navigationJSONObject.getJSONObject("parent")

37	productJSONObject = breadcrumbJSONArray.getJSONObject(breadcrumbJSONArray.length()-1)!navigationJSONObject.getJSONObject("self")

38	siblingsJSONArray = navigationJSONObject.getJSONArray("siblings")

39/>

41<div class="learn-article-nav">

42	<#if productJSONObject?has_content && productJSONObject.getString("title")?has_content && navigationMenuItems[productJSONObject.getString("title")]?has_content && navigationMenuItems[productJSONObject.getString("title")].title?has_content>

43		<div

44			class="dropdown learn-article-nav-root learn-dropdown"

45		>

46			<div class="learn-article-nav-item">

47				<div class="d-flex">

48					<div class="learn-article-nav-image">

49						<img

50							class="lexicon-icon lexicon-icon-caret-bottom product-icon"

51							role="presentation"

52							src='${navigationMenuItems[productJSONObject.getString("title")].image}'

53							viewBox="0 0 512 512"

54						/>

55					</div>

57					<span class="learn-article-nav-text">${navigationMenuItems[productJSONObject.getString("title")].title}</span>

58				</div>

60				<div id="dropdown-icon">

61					<svg

62						class="lexicon-icon lexicon-icon-caret-bottom"

63						role="presentation"

64						viewBox="0 0 512 512"

65					>

66						<use xlink:href="/o/admin-theme/images/clay/icons.svg#caret-bottom"></use>

67					</svg>

68				</div>

69			</div>

71			<ul class="dropdown-menu learn-dropdown-menu">

72				<#list navigationMenuItems as key, value>

73					<li>

74						<a

75							class="dropdown-item learn-article-nav-item"

76							href="/w/${navigationMenuItems[key].url}/index"

77							tabindex="4"

78						>

79							<span class="d-flex">

80								<span class="learn-article-nav-image">

81									<img

82										class="lexicon-icon lexicon-icon-caret-bottom product-icon mt-0 mr-2"

83										role="presentation"

84										src="${value.image}"height: 25px; margin-left: 5px; max-width: none; width: 25px;

85										viewBox="0 0 512 512"

86									/>

87								</span>

88								<span class="learn-article-nav-text">${value.title}</span>

89							</span>

91							<#if navigationMenuItems[productJSONObject.getString("title")].url == value.url>

92								<span>

93									<@clay["icon"] symbol="check" />

94								</span>

95							</#if>

96						</a>

97					</li>

98				</#list>

99			</ul>

100		</div>

101	</#if>

103	<div class="learn-article-nav-content">

104		<#if parentJSONObject?has_content && parentJSONObject.getString("url")?has_content>

105			<div class="learn-article-nav-item learn-article-nav-parent liferay-nav-item p-2">

106				<div class="mr-2">

107					<a

108						href='${parentJSONObject.getString("url")}'

109					>

110						<svg

111							class="lexicon-icon lexicon-icon-angle-left"

112							role="presentation"

113							viewBox="0 0 512 512"

114						>

115							<use xlink:href="/o/admin-theme/images/clay/icons.svg#angle-left"></use>

116						</svg>

117					</a>

118				</div>

120				<span>${parentJSONObject.getString("title")}</span>

121			</div>

122		</#if>

124		<#if childrenJSONArray.length() gt 0>

125			<ul class="m-0 p-2">

126				<#list 0..childrenJSONArray.length()-1 as i>

127					<li class="learn-article-nav-item">

128						<a

129							class='liferay-nav-item ${(navigationJSONObject.getJSONObject("self").url == childrenJSONArray.getJSONObject(i).url)?then("selected", "")}'

130							href="${childrenJSONArray.getJSONObject(i).url}"

131						>

132							<span>${childrenJSONArray.getJSONObject(i).getString("title")}</span>

133						</a>

134					</li>

135				</#list>

136			</ul>

137		<#elseif siblingsJSONArray.length() gt 0>

138			<ul class="m-0 p-2">

139				<#list 0..siblingsJSONArray.length()-1 as i>

140					<li class="learn-article-nav-item">

141						<a

142							class='liferay-nav-item ${(navigationJSONObject.getJSONObject("self").url == siblingsJSONArray.getJSONObject(i).url)?then("selected", "")}'

143							href="${siblingsJSONArray.getJSONObject(i).url}"

144						>

145							<span>${siblingsJSONArray.getJSONObject(i).getString("title")}</span>

146						</a>

147					</li>

148				</#list>

149			</ul>

150		</#if>

151	</div>

152</div>

Submit Feedback

Adding Reasons for Refunds

While processing a refund, it is mandatory to select a reason to complete the transaction.

Open the Global Menu () and navigate to Control Panel → System Settings.
Select the Payment option under Commerce.
Under Virtual Instance Scope, select Refund Reasons.

Note

This adds the refund reasons for all virtual instances. If you want to configure it for a specific instance, go to Control Panel → Instance Settings. Select Payment and click Refund Reasons from the left menu.
Click Add to enter a reason and enter the following information.

Key: wrong-product

Name: Buyer ordered the wrong product or variant

Priority: 0

The key field is a unique identifier for the refund reason. The name field appears in the Refund Reason drop-down. The priority decides the order of reasons in the drop-down.
Click Save.