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Capability
Feature
Deployment Approach
Support and Troubleshooting
Support and Troubleshooting Troubleshooting Troubleshooting Tools and Resources Reading Liferay Cloud Service Logs Shell Access Troubleshooting Services Disaster Recovery Overview ...
Published Date: May 9, 2024 7:01 PM
Liferay SaaS Compatibility Matrix
Liferay SaaS Compatibility Matrix Liferay DXP is the heart of Liferay SaaS, but not every DXP feature applies to Liferay SaaS. Some DXP features are not compatible, and some must be achieved via...
Published Date: May 9, 2024 7:01 PM
Understanding Service Stack Versions
Understanding Service Stack Versions The Liferay Cloud service stack represents the major version of all of the services in your Liferay Cloud environment. Each individual service may have a...
Published Date: May 9, 2024 7:01 PM
Liferay Cloud Support
Liferay Cloud Support Liferay is committed to providing excellent service and customer experience. Liferay Cloud customers have several means to contact support, including opening a Support ticket...
Published Date: May 9, 2024 7:01 PM
Liferay Cloud Maintenance and Release Schedule
Liferay Cloud Maintenance and Release Schedule Liferay SaaS and PaaS both have a weekly maintenance and release schedule. Liferay Cloud uses a transparent and predictable release cadence to ensure...
Published Date: May 9, 2024 7:01 PM
Liferay Cloud Support FAQs
Liferay Cloud Support FAQs Here are the answers to common questions pertaining to Liferay Cloud Support. Why isn't Liferay Cloud open source? Liferay is an open-source company, with open-source...
Published Date: May 9, 2024 7:01 PM
Support Access
Support Access Support Access is an optional setting that expedites troubleshooting by giving Liferay engineers direct access to a Liferay Cloud project environment. Liferay Cloud administrators...
Published Date: May 9, 2024 7:01 PM
Troubleshooting Tools and Resources
Troubleshooting Tools and Resources When you have an issue with your site, you need tools to diagnose and resolve technical issues quickly. Liferay Cloud provides you with tools and resources for...
Published Date: May 9, 2024 7:01 PM
Liferay Cloud Platform Status
Liferay Cloud Platform Status The Liferay Cloud Platform is comprised of multiple systems. Users can view the status of Liferay Cloud Platform systems, incident history, and planned maintenance...
Published Date: May 9, 2024 7:01 PM
Maintenance and Downtime
Maintenance and Downtime Sometimes, big changes in the underlying infrastructure of a project may cause downtime. When planning for these changes, you can enable maintenance mode to redirect...
Published Date: Apr 29, 2025 6:15 PM
Configuring Cross-Region Disaster Recovery
Configuring Cross-Region Disaster Recovery Liferay Cloud provides two ways for customers to take advantage of the Disaster Recovery (DR) procedure in the case of major incidents: Automatic Disaster...
Published Date: May 9, 2024 7:01 PM
Creating Thread and Heap Dumps
Creating Thread and Heap Dumps When you are experiencing issues with your Liferay service's performance, you may need to take thread or heap dumps to help you or Liferay Cloud Support optimize your...
Published Date: May 9, 2024 7:01 PM
Enabling Glowroot on PaaS
Enabling Glowroot on PaaS Liferay DXP 2023.Q4+/Portal GA100+ Glowroot is included with Liferay in the /opt/liferay/glowroot folder. If you're running Liferay in a clustered environment, enable...
Published Date: Aug 10, 2024 3:47 PM
Disaster Recovery Overview
Disaster Recovery Overview Liferay Cloud offers two strategies for disaster recovery: Automatic and Cross-Region. Automatic Disaster Recovery Strategy Liferay Cloud performs automatic disaster...
Published Date: May 9, 2024 7:01 PM
Reading Liferay Cloud Service Logs
Reading Liferay Cloud Service Logs Environment logs are crucial for diagnosing and resolving technical issues in a project. Liferay Cloud provides a variety of environment logs that users can...
Published Date: May 9, 2024 7:01 PM
Self-Healing
Self-Healing The self-healing functionality of Liferay Cloud detects if a service or application has become unresponsive and automatically initiates procedures to recover the unresponsive service....
Published Date: May 9, 2024 7:01 PM
Using SSO with Liferay Cloud
Using SSO with Liferay Cloud Customers may use their SAML 2.0 compliant single sign-on Identity Providers to authenticate users with the Liferay Cloud platform. Here is the process to enable this...
Published Date: May 9, 2024 7:01 PM
Web Application Firewall
Web Application Firewall Liferay Cloud 5.x.x Liferay Cloud includes a web application firewall called ModSecurity. It inspects requests sent to the web server against a predefined set of custom...
Published Date: May 9, 2024 7:01 PM
Tuning Security Settings
Tuning Security Settings Here are a list of best practices for tightening and maintaining your Liferay PaaS project's security, including networking practices, data security, and general security...
Published Date: May 9, 2024 7:01 PM
Managing Secure Environment Variables with Secrets
Managing Secure Environment Variables with Secrets Secrets allow you to securely store variables for any environment within Liferay Cloud. Whereas any user with permission to view your Liferay...
Published Date: May 9, 2024 7:01 PM

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