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Vulnerability in CKeditor 4.18.0
legacy Troubleshooting
Issue In Liferay, a vulnerable version of CKEditor 4.18.0 is being used. The vulnerability CVE-2023-28439 is present in the CKEditor versions less than 4.21.0. Environment Liferay DXP 7.0+ Resolution The observed...
Troubleshooting Performance Issues in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms,...
The database service went offline briefly causing downtime
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The database service went offline briefly causing downtime...
Broken master page template after importing LAR file between environments
legacy Troubleshooting
Issue When importing a .lar file between environments, when accessing the Master Page, a 404 error is displayed and the page is not displayed Environment DXP 7.4 Resolution This behavior is an error identified in the...
NullPointerException/PortletDataException reported when importing lar file
legacy Troubleshooting
Issue NullPointerException/PortletDataException was reported when importing lar file. The issue can only be reproduced in certain environments with older JDK versions. 15:45:15,910 ERROR [BackgroundTaskMessageListener:182]...
Inconsistency of the user's LoginDate in the exported CSV file
legacy Troubleshooting
Issue Getting inconsistent user login date format in CSV file after exporting the users. Steps to reproduce: Add the last login date to the portal-ext.properties file, and reference the article for the same:...
Commerce: checkout address drop-down not showing all addresses
legacy Troubleshooting
Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue When user checks out, in the shipping address drop-down some addresses cannot be found...
Differentiate multiple Identity Provider when click on the Sign-in button
legacy
Issue How the user can login to specific IDP when multiple IDPs are configured on the portal? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution While using...
Access multiple sites using the different domain name
legacy How To
Issue Run multiple Sites on a single instance using the different domain names Example: Site 1 running on the 'www.test.com:8080' domain and Site 2 running on the 'www.demo.com:8080' domain. Environment Liferay DXP...
After activating Publications, publication users can make changes directly in production
legacy How To
Issue With Publications active, we want to prevent publication users from being able to make changes directly in production, we only want them to be able to change publications. Environment Quarterly Release...
Fieldset inside a field group cannot be updated in Web Content Structure
legacy Troubleshooting
Issue Create a webcontent structure Add a Select from List field with 3 options and save. Name it WS1 Create a second web content structure. Name it WS2 Add a text field to it From the Fieldset tab, drag and drop the...
How to enable cookies and the banner, consent panel
legacy How To
Issue How to enable the cookie preference handling as well as the configuration options for both the banner and the consent panel. Environment Liferay DXP 7.4 Resolution This feature was introduced in the Liferay...
Error "Someone may be trying to circumvent the permission checker" when deleting a virtual instance
legacy Troubleshooting
Issue When attempting to delete a virtual instance, users may encounter the following error: javax.portlet.PortletException: com.liferay.portal.kernel.exception.SystemException:...
Approver does not have access to preview of Content Page
legacy Troubleshooting
Issue Created a custom role to approve Content Pages Added View and Update permissions for Pages When the user with the role opens the Workflow Task and clicks the preview button, the following error appears: ...
Unable to select organization in segment property
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Add an organization. 3. Add a segment. 4. Add an organization property. 5. Select the organization. Expected result: User should be able to select the...
After migrating to DBStore, how to check it was (entirely) successful
legacy How To
Issue We are in the process of migrating documents and media from our file-system based store to the database (DBStore) How to find out if all active documents and media are migrated to the database? Is there a way to do a...
The field should save the previous selection
legacy Troubleshooting
Issue Comma in Values of Select from List in Structures Steps: Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words in the JSON file. Import...
Uploaded documents are available for all sites using different virtual hosts
legacy
Issue Create two sites Set a different virtual host for each site e.g. testsite.local, testsite2.local Upload a document into Documents and Media on your second site See that the uploaded file is available when...
How can I disable web content history?
legacy How To
Issue We would like to have only one version of our web contents so we want to to disable the web content history/versioning. Environment Liferay DXP 7.4 + Resolution Edit the Journal Article Maximum Version Count...
Screen name must not be duplicate but is already used by user SAML Error
legacy Troubleshooting
Issue Some users can't log into Liferay via SAML when Liferay acts as Service Provider. There's an error in the logs about a duplicate screen name: 2023-11-30 18:04:53.521 ERROR...
Remote Publish is Failed After Upgrading JBoss EAP 7.0 to 7.4.13
legacy Troubleshooting
Issue The remote publish always failed after upgrading JBoss EAP 7.0 to 7.4.13. In the Staging server, the following error occur: ERROR [liferay/background_task-1][StagingServiceHttp:327]...
Stack overflow and org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception
legacy Troubleshooting
Issue There is a stack overflow error together with the error org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception Environment Liferay...
Jenkins build failed with exception of "no artifacts found that match the file pattern build"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins builds are failing with the below errors for all...
File upload feature for guest users in Liferay Forms
legacy
Issue We have a requirement to create a Liferay form having a document upload feature for guest users. Currently, in Liferay 7.1 uploading documents is not available for guest users.    Environment Liferay...
Email for activation of Analytics Cloud is delaying to arrive
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We've activated the Analytics Cloud account through the...
Unable to activate ModSecurity
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to activate ModSecurity or add new rules following...
Can't order web content structures alphabetically
legacy Troubleshooting
Issue Alphabetically sorting when selecting a structure during web content creation Steps to reproduce: 1. Create 7 structures 2. Start to create web content, select 'More' in the list Expected behavior: The user...
How to bulk edit Categories?
legacy How To
Issue How can a Liferay user bulk edit Categories in the Documents and Media? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Go to a DXP site. Navigate to Content&Data --> Categorization -->...
How to solve error: the parameter is null: _companyLogRoutingFilePatterns
legacy How To
Issue Trying to migrate from 7.4 to Q3, you could observe that in catalina.out file there are some errors such as the following: 2023-11-17 09:54:43,839 main ERROR The parameter is null:...
After enabling the Email Subscriptions from an asset publisher I do not see the Subscribe button
legacy Troubleshooting
Issue In the Asset Publisher configuration I have selected yes in the Toggle the Enable Email Subscription selector, but still I cannot find the Suscribe button in the new assets. Environment DXP 7.3, DXP 7.4...
Where does the set of Synonym Sets get Stored?
legacy
Issue Where does the set of Synonym Sets get Stored? Is it stored in the database or search indexes? Environment Liferay DXP 7.4 Resolution In earlier versions of Liferay DXP, the indexes were used as the...
Freemarker Error in Notification Template
legacy Troubleshooting
Issue Creating a new custom object with a text field and an associated email notification that uses a FreeMarker template can result in an error that prevents the notification from being sent. The following error...
Set a wrong WebId causes "Unable to get company ID" after upgrade.
legacy Troubleshooting
Issue After upgrade from DXP 7.3 to 7.4 the following error is displayed: 2023-10-24 17:28:16.854 ERROR [SCR Component Actor][ROOT:47] bundle com.liferay.portal.properties.swapper:5.0.24...
Performance problem when uploading a new file having a high number of pages
legacy Troubleshooting
Issue Users may experience significantly slow upload times when uploading a new file to a site that contains a high number of pages. Environment Liferay DXP 7.4 Resolution The issue is addressed by LPS-202905....
No preview is generated when Gifsicle is enabled
legacy Troubleshooting
Issue With Gifsicle enabled, when uploading a new image, its preview and adapted images are not generated. The following warning is reported in logs: WARN...
Unable to view the Page in default language when browser back button is clicked
legacy
Issue The page of the site should be visible in the default language when the browser back button is clicked. Steps to reproduce: 1. The default Language Selector template is added to Liferay's Home page and...
Setting sameSite attribute in Cookie for header response on JBoss EAP 7.2
legacy How To
Issue How to add the sameSite attribute as 'Strict' on the cookies JSESSIONID,COOKIE_SUPPORT,GUEST_LANGUAGE_ID on JBoss EAP 7.2 Environment Liferay DXP 7.4 JBoss EAP 7.2 Resolution In JBoss, navigate...
Web Content Does not appear in Asset Publisher
legacy Troubleshooting
Issue After updating to a new update, web content is no longer appearing in the Asset Publisher. Environment Liferay DXP 7.4 Quarterly Release 2023 Q4 Resolution Sometimes, when web content does not appear in the Asset...
Deployment failure due to invalid Environment Variable name
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error...
Portal.properties link not up to date
legacy
Issue I am looking at the link https://docs.liferay.com/dxp/portal/7.4-latest/propertiesdoc/portal.properties.html  to inspect the default portal properties, but it doesn't seem to be up to date. For example, some...
Error "The SSL certificate does not match the SSL private key"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error...
FTL Error in Category Facet with Vocabulary Layout Display Template
legacy Troubleshooting
Issue Category facet error when selecting certain categories under vocabulary layout display template. Steps to reproduce: Create a search page using the search template under global templates. Uncheck the inherit...
Text field limited to 120 characters in forms
legacy Troubleshooting
Issue If users enter more than 120 characters, the form is published successfully, however, when implemented in a form widget, they will notice that the text in both has been reduced to accommodate the...
Which database table stores the custom workflow value?
legacy
Issue Where does the custom workflow values  present in the database table? Environment Liferay DXP 7.4 Resolution The data of custom workflow under process builder information inside your database should be...
Structure fields are not loading after upgrade from 7.2 to 7.4
legacy Troubleshooting
Issue we have a problem with one of our journal structures after running the upgrade process from 7.2 fixpack-20 to 7.4u92. After the upgrade, the structure is empty when we try to edit in in Liferay (also when we try to...
Expiring license causing 'Uncaught TypeError: Liferay.Alert is not a constructor'
legacy Troubleshooting
Issue Within 30 days of license expiry an alert message should pop up reminding the user about renewing the license. On 2023.Q4.0 it causes Uncaught TypeError: Liferay.Alert is not a constructor in the browser's...
Liferay login session not working in iframe
legacy Troubleshooting
Issue In 7.4, iframe does not show signed in session of a separate 7.4 portal Environment 7.4 Resolution The iFrame is working as expected in that the portal is rendered within the frame and the cookies are...
Drag and Drop is not working correctly for image in CKEditor
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control panel > Content & Data > Web Content > Create new Basic Web Content. 3. Add text to the content and also an image using the image...
Elasticsearch does not work with on a docker setup
legacy Troubleshooting
Issue ES not working with a docker/containerized setup giving below error: There are no ingest nodes in this cluster, unable to forward request to an ingest node Environment Liferay DXP 7.4 2023 Q3 Resolution...
Duplicated web content fails to render on a display page
legacy Troubleshooting
Issue Copied Web Contents misses display page settings Steps to reproduce: 1. Create a display page for Basic Web Content 2. Create a Basic Web Content titled 'Test' and set the display page for the previously...
While uploading file via drag and drop, file losing its extension
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a Sharepoint OAuth2 Connection by navigating to this path System Settings > Documents and Media > Sharepoint OAuth2. 3. Now, access Document & Media....
Save button has different dimension than delete button
legacy Troubleshooting
Issue Steps to reproduce: 1. Enable this feature flag: feature.flag.LPS-148856=true 2. Start Liferay DXP 7.4 3. Create two Custom Objects. 4. Navigate to the Model Builder view. 5. Create a relationship between...
Modules with escapeModel=true attribute in search-container not working
legacy Troubleshooting
Issue We have detected that the modules that implement the search-container with escapedModel="true" attribute in the search-container-row, are not working. We have also seen the following messages appear in...
Error uploading files larger than 100MB in Liferay Cloud
legacy Troubleshooting
Issue Uploading files greater than 100 MB for enviroments on Liferay Cloud are failing This occurs even after the Maximum Upload Request Size has been increased to accommodate files larger than 100MB When attempting to...
CPU utilisation is going greater than the 100%
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue During backup, the CPU utilization is greater than 100%...
p_auth token missing from GET request
legacy
Issue After enabling CSRF Tokens, a p_auth token is appended to URLs, as expected. However, we noticed that if we manually remove this from the end of a URL and hit enter, we are still able to access the page,...
Error managing documents and URLs using GCS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using GCS as a storage solution in your On-Premisse or...
User is not redirected to the Web Content tab after creating and publishing a web content article
legacy Troubleshooting
Issue A user does not get redirected to the Web Content tab after creating and publishing an article. Besides that the back and cancel button do not work upon clicking on them. Environment DXP 7.4 +...
After enabling LDAP authentication, administrator users who do not exist in LDAP can log in
legacy
Issue We have enabled LDAP authentication, checking it as required and we have unchecked Ignore User Search Filter for Authentication. With this configuration applied the administrator users can login even if...
Uploading Synonym Sets in Bulk
legacy
Issue Is there any way to upload Synonym sets in bulk (via any sheet or other way) at once rather than manually entering them one by one? Environment Liferay DXP 7.4 Resolution Currently, there is no ootb...