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LCS is reporting Unable to validate the environment token file
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a Liferay PaaS environment, the Liferay service is printing the...
How to Show Module version in Application Manager UI
legacy Troubleshooting
Issue Application Manager does not properly show the custom module version in the Control Panel. Environment DXP 7.4 Resolution Set the following line in liferay-plugin-package.properties (replace 999 with the...
Blogs show the author instead of the last modifier
legacy Troubleshooting
Issue After modifying blog content, the portal shows the author next to the last modified date. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue which is addressed via: LPS-192045 -...
How can we set the requireSSL property?
legacy How To
Issue How can we enable the requireSSL attribute in Liferay? Environment Liferay DXP 7.0+ Resolution You can set that in your JDBC properties:...
Unable to delete all public pages in the default site 'Guest'
legacy
Issue When I try to remove the last public page in 'Guest' site, the 'Delete' option is missing from the Options Menu. It is not possible to revoke View permission for Guest users either because the option appears...
Does having a script in the Analytics section qualify as a potential XSS vulnerability?
legacy
Issue We can put Javascript code in the Matomo (DXP 7.4) or Piwiki (DXP 7.0-7.3) field where the code can be executed on every other page Go to a Site's Configuration -> Site Settings -> Analytics Under the...
Permission to add/edit Language Keys
legacy How To
Issue Can I give permission to a regular role, so it has the right to add/edit Language keys? Under the "Language Override" permissions, there is no option to do this. Environment DXP 7.1+ Resolution Portal: Manage...
Can the CLI tool build and deploy fragments?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Locally, after making changes to fragments, I can promote...
Error, you don't have necessary permissions when creating a form entry mapped to a company scoped object as Guest
legacy Troubleshooting
Issue We have a custom object definition "myobject" that it's mapped to a form. When submitting a form entry with a guest user. It shows an error telling that the user doesn't have permissions. Environment...
SSO SP connection doesn't send unauthenticated users to /c/portal/login
legacy How To
Issue Once we setup a SAML SP connection, the SAML adapter doesn't recognize unauthenticated users and redirect them to /c/portal/login Environment DXP 7.4 Resolution This is intended behavior with the “Prompt Enabled”...
Unable to build theme: "Error: Expected number, variable, function, or calculation. log('Invalid unit `#{$unit}`.');"
legacy Troubleshooting
Issue When building a theme there are 'Expected number, variable, function, or calculation $_: log('Invalid unit `#{$unit}`.');' errors: Message:...
User is redirected to the 404 page instead of the login page when the session expires.
legacy How To
Issue The user is not prompted for login but to a 404 page when navigating in pages with restricted access if the user session expires or, if the user is not logged in and tries to access directly the url. ...
Accessibility Menu option available in Liferay
legacy How To
Issue How to enable the accessibility menu on the portal Environment Liferay DXP 7.4 Resolution To make it easier for the user to enable certain accessibility properties. Users can access the accessibility menu...
Forms upload for guests are not working after changing the mail domain in Instance Settings
legacy Troubleshooting
Issue This article describes a known issue with guests uploads in Forms after changes to a Liferay DXP instance's mail domain. In this situation, you will see symptoms such as an error message in the UI indicating "An...
Users getting stuck with a non-default language in the URL
legacy Troubleshooting
Issue When a user accidentally chooses another language they get stuck in the URL and renders all links unusable. Users have to either manually enter /en/ or clear cache to get back to English. Environment DXP 7.4...
New User cannot log in to Cloud Console - The invitation link is invalid or expired
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Invited a new Admin User to access the Cloud Console When the...
How to configure Google Merchant
legacy
Issue In Global Menu → Control Panel → CONFIGURATION → System Settings → COMMERCE there is the Google Merchant option with two configurations:  Product Definition System Configuration SFTP Upload Configuration I...
Liferay Form Repeatable Field Issues
legacy Troubleshooting
Issue When adding a field or multiple fields when using Liferay forms, the web page reverts to the top of the form instead of remaining on the newly added fields. In the image below, after selecting the "Duplicate"...
I cannot update the Order status through PATCH request
legacy Troubleshooting
Issue Order status does not change after sending a PATCH request. Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed via COMMERCE-11959. The issue has been fixed in...
Which permissions are needed to enable Staging for a role?
legacy How To
Issue Users with specific role should be able to perform Staging publications and access Staging settings. Which permissions are needed? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Grant the following...
Test cases bundled in jar using the "react-select" dependency resulting in deployment error
legacy Troubleshooting
Issue Deployment of a jar that includes "react-select" as a dependency in package.json may fail due to test cases that were bundled as part of the build process, in particular...
Control Panel looks distorted or has styling issues
legacy Troubleshooting
Issue Control Panel looks compressed and distorted or has incorrect styling, such as below. Environment DXP 7.4 Resolution Clear the browser cache, or use incognito/Private window mode to access Liferay.   , content:...
DXP 7.4 is not listed when Connecting to Analytics Cloud
legacy
Issue When connecting to Analytics Cloud with DXP 7.4, there is no selection available for this version of Liferay in the "DXP Fix Pack Requirements" pull down menu.   Environment Analytics Cloud Resolution The DXP Fix Pack...
Categories displaying ID in URLs
legacy
Issue When using a Category Filter with an Asset Publisher in my Portal, when selecting the category, my URL displays the ID of that category instead of its name. Is it possible to configure my URL so that it displays...
Block access to the environment by geolocation
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to limit access to the environment by...
Redirect notification when changing language in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When changing the language of my Portal, a notification appears...
Inconsistency in Commerce Inventory after canceling an Order
legacy Troubleshooting
Issue When an order is cancelled, the booked quantities are not restocked and continue to appear associated with the order. Therefore those quantities will be blocked and not usable. Environment Liferay DXP 7.2...
NullPointerException when trying to send a Commerce Notification
legacy Troubleshooting
Issue When trying to send a notification using the CommerceNotificationHelper service as below: _commerceNotificationHelper.sendNotifications(commerceOrder.getGroupId(), commerceOrder.getUserId(),...
Disable sitemap.xml from non-production instance
legacy How To
Issue The sitemap.xml needs to be disabled as user does not want search engines to crawl the non-prod instances Environment Liferay DXP 7.0+ Resolution Please navigate to Site Builder --> Pages --> Configuration...
Some of the common reasons why DXP may need to access the database instead of the cache
legacy Troubleshooting
Issue Why there are so many journalarticle calls in the database rather than in the cache? Environment Liferay DXP [all versions] Resolution A JournalArticle object in the database represents a Web Content Article,...
Unable to process SAML request
legacy Troubleshooting
Issue Some users are unable to login via SAML Steps to reproduce: Login User for the first time The user gets logged-in successfully Now, log out and try logging in again Result: Throws unable to process SAML...
Resource permission queries
legacy Troubleshooting
Issue When there is a load on the server with 400–500 users, the resource permission queries are getting called in huge amounts. Environment Liferay DXP 7.4 Resolution The observed behavior is a known Liferay DXP...
Blog Image Id is retrieving differently via headless API
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Content & Data > Blogs. 3. Create one blog. 4. Now, navigate to localhost:8080/o/api. 5. Execute this request under BlogPostingImage: Get...
Will discontinued products added to my order?
legacy Troubleshooting
Issue  The product catalog page does not indicate to the user (buyer) if the product is "discontinued" Environment Commerce 4.0 (DXP 7.4) Commerce 3.0 (DXP 7.3) Resolution Replacement Products are available in...
'specification facet ' order
legacy
Issue How to change the order of the specification group in the specification facet? Environment Liferay DXP 7.4 Commerce 4.0 Resolution As of now, there is no OOB (out-of-the-box) way to change the order of the...
NoSuchResourcePermissionException: occurring while adding the account groups under visibility inside product
legacy Troubleshooting
Issue Steps to reproduce the issue: 1. Start Liferay DXP 7.4. 2. Create a user with the sales agent role and also assign the permissions to view the products, account, and account groups. 3. Create 2-3 account...
Can we configure an internal email address to receive a copy of all Email Verification messages?
legacy
Issue The Email Verification Notification message is sent to new Users when asked to verify their Email Address. We would like to set up an internal email address, which would be added as a BCC on all Verification...
Unable to search account group inside products
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create 2-3 accounts. 3. Create 2-3 account groups. 4. Navigate to product and create any product. 5. Go to visibility. 6. Enable account group. 7. Search for...
Search is not working in eligibility section of account groups inside discount portlet
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to account groups, and create account groups like Vi User, Vi Prepaid_User, Non Vi User, etc. 3. Next, navigate to discount and create a discount of...
Unable to upload the webp images in small image section of blogs
legacy Troubleshooting
Issue Whenever the user tries to upload the .webp images in a small section of the blog, the following error is showing on the UI: An error occurred while scaling the abstract image." message on UI Steps to...
Theme images not loading in web content
legacy Troubleshooting
Issue Theme based images are not visible in web content fetched through themeDisplay.getPathThemeImages() function in the template. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...
Liferay Achieve (LAR) file size limit
legacy
Issue Is there a limit in the size of a LAR file? Environment Liferay Portal Liferay DXP Resolution Export: There is no real limit, how large a LAR file can be during exporting Import: The file size limit is...
Cannot end User impersonation session
legacy Troubleshooting
Issue Create a new user Impersonate it Click on the top-right user's menu and click on the 'Be yourself again' link  Expected behavior: The page is displayed for the Admin. Actual behavior: The page is displayed for...
Migrate Documents and Media Library from NFS Share to DBstore
legacy Troubleshooting
Issue Followed the steps mentioned in the article: https://help.liferay.com/hc/en-us/articles/360029115352-How-to-migrate-to-DBStore After initiating the process, receiving the following logs: Caused by:...
I can't delete a master page because it's being used
legacy Troubleshooting
Issue I cannot delete a master page because it's being used, but we cannot find the usage. I have the following error message: Error: You cannot delete master pages used by a page, a page template, or a display page...
Does CVE-2022-1471 affects DXP 7.4?
legacy Troubleshooting
Issue Our scanner reported that the Liferay DXP image as well as the Elasticsearch image are vulnerable to CVE-2022-1471, which is about an issue with SnakeYaml. Could you please confirm if we have to address this...
How to calculate the correct setting for discovery.zen.minimum_master_nodes?
legacy
Issue What is the best value for thediscovery.zen.minimum_master_nodes property in 3 nodes clustered elastic search environment? Is my calculation correct? My calculation is below for 3 nodes: 3/2 + 1 = 1.5 + 1 = 2.5...
How to extract the okta authorization token for each user?
legacy Troubleshooting
Issue Once users log in to Liferay, the user should get redirected to Okta. After successful authentication, Okta is supposed to return an authorization token for that specific user.  Concern: After successful Okta...
Unable to extend user session on Weblogic
legacy Troubleshooting
Issue When I call Liferay.Session.extend(); from Liferay 7.4 running on Weblogic, the user session terminates. Environment DXP 7.4 Weblogic Resolution This behavior is resolved by LPS-190923. Please open a help...
Editing issue in fragments when using rich text
legacy Troubleshooting
Issue Using the following code in a fragment results in an error when editing the rich text field, using a copied text. The title field is empty and the pasted text gets duplicated and can not be edited and it gets...
The edited value of a Field Reference is not saved in the database
legacy
Issue When you create a form and add, for example, a Text field and in its advanced settings you change the Field Reference field, after publising the form, you will expect to find that the new value of the...
Liferay starts up creating tables and populating them with default data after restoring an upgraded database
legacy Troubleshooting
Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not...
TLS v1.0 and TLS v1.1 in Liferay DXP
legacy How To
Issue How to confirm that TLS v1.0 and TLS v1.1 are disabled by default in Liferay DXP 7.2? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In Java 8, TLS v1.0 and TLS v1.1...
AuditEvent not saved after migrating from Portal 6.2 to DXP 7.4
legacy Troubleshooting
Issue After migrating to DXP 7.4. If we use the portal normally, there aren't new entries in Audit_AuditEvents table. Environment Liferay DXP 7.4 Resolution Go to System Settings -> Audit -> Persistent...
URL redirect not allowed in form submission
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do I direct my user to a specific URL when submitting a...
My custom dropdown items are disabled
legacy Troubleshooting
Issue After following the steps of overriding the management toolbar the custom dropdown items are shown as disabled. Environment Liferay 7.4 Resolution You need to needs your customm buttons “actions” in...
Adding options to an item in order creation with POST headless-commerce-admin-order/v1.0/orders API
legacy How To
Issue I have created a new order with an API call, which includes also adding options to the order item, but when I query the order, I see that the options are not there Steps: 1. Create a Minium site. 2. Create a business...
The fields of the custom theme need to be re-filled
legacy
Issue When using the look-and-feel.xml file to create a custom theme in Liferay, users observe that when they update the theme and reapply it, the previously entered data in the custom theme fields is lost. This...
How to manually trigger LDAP imports before the import interval is reached
legacy Troubleshooting
Issue I want to manually trigger LDAP imports by triggering the UserImportConfigurationModelListener scheduled job. However, when I trigger this job, I see the following line in the LDAP DEBUG logs: DEBUG...
Error "Uploaded LAR file type layout-set-prototype does not match Portlet." reported when importing site template lar file
legacy Troubleshooting
Issue Go to Control Panel --> Site Templates Click the icon with three vertical points in the upper right corner of the page and click Export/Import Select Import section Then importing a site template lar file, the error...