Email Sender Configuration is not being saved

Issue

• When modifying the Email Sender Name in our PROD environment by following these steps:

  • Control Panel > Instance Settings > Email
  • Access "Email Sender" in the left menu
  • Set "XYZ" in the "Name" field > Save

  the change doesn't save successfully.

• Despite receiving a success message, the value of the Name field reverts back to its original value. The changes save successfully in our UAT and DEV environments.

Environment

• SaaS
• Quarterly Release

Resolution

• This is a documented bug within Liferay and has been documented here, LPD-41899. The solution would be to request a hotfix including LPD-40547, LPD-41899, and LPD-41266.