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Published Jul. 2, 2025

Display setting is blank for Asset Publisher in the configuration

Written By

Thanga Meena

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Issue

  • When clicking on the display settings tab of the Asset publisher configuration, it displays a blank screen with the below error.
ERROR [http-nio-8080-exec-18][BaseJSPFormNavigatorEntry:55] Unable to include JSP /configuration/source.jsp
build-10657 [liferay-64c8f68f4-qp6h2] [dxp] ERROR [http-nio-8080-exec-18][IncludeTag:128] Current URL /web/fevicreate/smaple?p_p_id=com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet&p_p_lifecycle=0&p_p_state=pop_up&p_p_mode=view&_com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet_mvcPath=%2Fedit_configuration.jsp&_com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet_redirect=%2Fweb%2Ffevicreate%2Fsmaple&_com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet_returnToFullPageURL=%2Fweb%2Ffevicreate%2Fsmaple&_com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet_portletConfiguration=true&_com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet_portletResource=com_liferay_asset_publisher_web_portlet_AssetPublisherPortlet_INSTANCE_wir5Q8ByZt5l generates exception: Unable to include /configuration/source.jsp

Environment

  • Liferay DXP 7.2 GA1 dxp-14

Resolution

  • This is not the Liferay bug. The reported error seems to appear when it tries to compile the incorrect .jsp as below.
    generates exception: Unable to include /configuration/source.jsp
  • There may be different factors involved which might be causing the blank screen of the configuration. In order to analyze it, cross verify the following details in the impacted environment which helps to move forward on the resolution.
    • Clear the temp directories and see how it works. Check if any "com.liferay.asset.publisher.web" available under work folder. 
    • Check the "com.liferay.asset.publisher.web-x.x.xx.jar" which is located under "/osgi/marketplace" of the Liferay instance. It has the /configuration/source.jsp file. Please cross verify the same whether this file exists or if there are any modifications or customization that persist related to it.
    • Still, if the issue persists and you are not able to find which custom module or configurations causing this issue, then extract the new local vanilla bundle, check the settings with the same fix pack level. Then check the same activity by deploying the customization or custom modules one by one related to the asset publisher, navigation if any as it's reported in the error snippet. If the issue is not reproduced, deploy the rest of the customization one by one and see whether the issue is reproducible or not. This way helps to dig deeper into the root cause of the issue.

Additional Information

  • Create a Liferay support ticket and share the above details if you believe the issue is with the Liferay code or OOTB features by performing the above test cases.
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