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Published Jul. 2, 2025

Restore process is stuck at xx % in trial environment

Written By

Phil Chapman

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Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM).

Issue

  • The restore process will not complete in our trial environment
  • When restoring our sandbox environment from a backup, the process only gets to xx %

Environment

  • Liferay SaaS (trial account)

Resolution

  • For trial accounts, there is a fixed database storage size of 10GB.
    (This value is 100GB for non-trial accounts.)
  • Please make sure that the database size is within the trial limit. Trial accounts are not meant for big databases or heavy loads.

Additional Information

  • If the backup is within maximum limits and the problem persists, make sure that the backup can be restored locally.
  • If the local restore is successful, next try to restart the Backup, Liferay and Database services. When they are at a ready state, proceed again with the restore process.

 

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