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Published Jun. 30, 2025

Password setting link expiration date when creating a new account

Written By

Shimada Taro

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Issue

  • Is there an expiration date on the link to set a password when creating a new account?

Environment

  • DXP 7.0+

solution

  • If you generate a link to set a password, a record will be added toin the"Ticket" table on the database.
    The expiration time is recorded in "Ticket.expirationDate" and the record is retained in the database until the link in the email is accessed.
    In conjunction, the value corresponding to the parameter："ticketKey" of the URL in the email is stored in "Ticket.key_".

    When accessing the URL, the "Ticket.expirationDate" in the database is checked, and if it has expired, the expiration screen is displayed.
    At the same time, the relevant record in the database is deleted.

    If a user is newly created, the value of "Ticket.expirationDate" will be "NULL" and will not expire.

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