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Published Jun. 30, 2025

File upload to Documents and Media is slow or even fails

Written By

Solyom Nagy-Györkös

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Issue

  • The upload process is so slow or even fails for uploading files with certain extensions. For example, an MP4 file is processed in 1 second, but an Excel file takes more than 100 seconds.

Environment

  • DXP 7.1
  • Other versions might be affected

Resolution

  • To bypass this behavior, please use the property and the appropriate extensions like below: 
    dl.file.indexing.ignore.extensions=.xls,.pdf
  • Files with the included extensions will not have their contents indexed, only their metadata will be indexed.

Additional Information

  • Important to mention, that files and their content can be indexed as well. If you happen to experience unwanted/unnecessary delay in uploading, this might cause this delay.
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