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Published Jun. 30, 2025

Accessing Page Fragments from System or Instance Settings throws an error exception

Written By

Ahmed Abdin

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Issue

  • When I try to access the Page Fragments from System or Instance Settings, I receive an error.

Reproduction Steps:

  1. Start 7.3 with Update 24 +

  2. Open the Main Menu → Control Panel → CONFIGURATION → System Settings and under CONTENT AND DATA click on Page Fragments

Expected Result: The Page Fragment component opens with no issues.

Actual Result: “Page Fragments is temporarily unavailable.” The following error in the log appears:

ERROR [http-nio-8080-exec-1][IncludeTag:128] Current URL /group/control_panel/manage?p_p_id=com_liferay_configuration_admin_web_portlet_SystemSettingsPortlet&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&_com_liferay_configuration_admin_web_portlet_SystemSettingsPortlet_mvcRenderCommandName=%2Fconfiguration_admin%2Fview_configuration_screen&_com_liferay_configuration_admin_web_portlet_SystemSettingsPortlet_configurationScreenKey=fragments-service-system generates exception: java.lang.NullPointerException java.lang.NullPointerException at com.liferay.fragment.web.internal.configuration.display.BaseFragmentServiceConfigurationScreen.getName(BaseFragmentServiceConfigurationScreen.java:56) at com.liferay.configuration.admin.web.internal.display.ConfigurationScreenConfigurationEntry.getName(ConfigurationScreenConfigurationEntry.java:89) at org.apache.jsp.configuration_005fcategory_005fmenu_jsp._jspService(configuration_005fcategory_005fmenu_jsp:242) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:111) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:411) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:473) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:377) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at com.liferay.portal.osgi.web.servlet.jsp.compiler.internal.JspServlet.service(JspServlet.java:368) at com.liferay.portal.osgi.web.servlet.jsp.compiler.internal.JspServlet.service(JspServlet.java:380) at org.eclipse.equinox.http.servlet.internal.registration.EndpointRegistration.service(EndpointRegistration.java:153) at org.eclipse.equinox.http.servlet.internal.servlet.ResponseStateHandler.processRequest(ResponseStateHandler.java:62) at org.eclipse.equinox.http.servlet.internal.context.DispatchTargets.doDispatch(DispatchTargets.java:120) at org.eclipse.equinox.http.servlet.internal.servlet.RequestDispatcherAdaptor.include(RequestDispatcherAdaptor.java:48) at com.liferay.portal.servlet.DirectServletPathRegisterDispatcher.include(DirectServletPathRegisterDispatcher.java:67) at com.liferay.portal.servlet.DirectRequestDispatcherFactoryImpl$IndirectRequestDispatcher.include(DirectRequestDispatcherFactoryImpl.java:190) at com.liferay.portal.servlet.ClassLoaderRequestDispatcherWrapper.doDispatch(ClassLoaderRequestDispatcherWrapper.java:79) at com.liferay.portal.servlet.ClassLoaderRequestDispatcherWrapper.include(ClassLoaderRequestDispatcherWrapper.java:53) at com.liferay.taglib.util.IncludeTag.includePage(IncludeTag.java:407) 2023-06-27 12:51:02.351 ERROR [http-nio-8080-exec-1][render_portlet_jsp:131] null java.lang.NullPointerException at com.liferay.fragment.web.internal.configuration.display.BaseFragmentServiceConfigurationScreen.render(BaseFragmentServiceConfigurationScreen.java:72) at org.apache.jsp.view_005fconfiguration_005fscreen_jsp._jspService(view_005fconfiguration_005fscreen_jsp:369) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:111) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:411) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:473) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:377) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at com.liferay.portal.osgi.web.servlet.jsp.compiler.internal.JspServlet.service(JspServlet.java:368) at com.liferay.portal.osgi.web.servlet.jsp.compiler.internal.JspServlet.service(JspServlet.java:380) at org.eclipse.equinox.http.servlet.internal.registration.EndpointRegistration.service(EndpointRegistration.java:153) at org.eclipse.equinox.http.servlet.internal.servlet.ResponseStateHandler.processRequest(ResponseStateHandler.java:62) at org.eclipse.equinox.http.servlet.internal.context.DispatchTargets.doDispatch(DispatchTargets.java:120) at org.eclipse.equinox.http.servlet.internal.servlet.RequestDispatcherAdaptor.include(RequestDispatcherAdaptor.java:48) at com.liferay.portlet.internal.PortletRequestDispatcherImpl.dispatch(PortletRequestDispatcherImpl.java:291) at com.liferay.portlet.internal.PortletRequestDispatcherImpl.include(PortletRequestDispatcherImpl.java:123) at com.liferay.portal.kernel.portlet.bridges.mvc.MVCPortlet.include(MVCPortlet.java:571) at com.liferay.portal.kernel.portlet.bridges.mvc.MVCPortlet.include(MVCPortlet.java:587) at com.liferay.portal.kernel.portlet.bridges.mvc.MVCPortlet.doDispatch(MVCPortlet.java:461) at javax.portlet.GenericPortlet.render(GenericPortlet.java:291)

Try the same test but from Instance Settings:

  1. Control Panel → CONFIGURATION → Instance Settings and under CONTENT AND DATA click on Page Fragments

Actual Result: The Page opens as broken in the UI and the following error appears in the log:

ERROR [http-nio-8080-exec-5][IncludeTag:128] Current URL /group/control_panel/manage?p_p_id=com_liferay_configuration_admin_web_portlet_InstanceSettingsPortlet&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&_com_liferay_configuration_admin_web_portlet_InstanceSettingsPortlet_factoryPid=com.liferay.fragment.entry.processor.freemarker.internal.configuration.FreeMarkerFragmentEntryProcessorConfiguration&_com_liferay_configuration_admin_web_portlet_InstanceSettingsPortlet_mvcRenderCommandName=%2Fconfiguration_admin%2Fedit_configuration&_com_liferay_configuration_admin_web_portlet_InstanceSettingsPortlet_pid=com.liferay.fragment.entry.processor.freemarker.internal.configuration.FreeMarkerFragmentEntryProcessorConfiguration generates exception: java.lang.NullPointerException java.lang.NullPointerException at com.liferay.fragment.web.internal.configuration.display.BaseFragmentServiceConfigurationScreen.getName(BaseFragmentServiceConfigurationScreen.java:56) at com.liferay.configuration.admin.web.internal.display.ConfigurationScreenConfigurationEntry.getName(ConfigurationScreenConfigurationEntry.java:89) at org.apache.jsp.configuration_005fcategory_005fmenu_jsp._jspService(configuration_005fcategory_005fmenu_jsp:313) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:111) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:411) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:473) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:377) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at com.liferay.portal.osgi.web.servlet.jsp.compiler.internal.JspServlet.service(JspServlet.java:368) at com.liferay.portal.osgi.web.servlet.jsp.compiler.internal.JspServlet.service(JspServlet.java:380) at org.eclipse.equinox.http.servlet.internal.registration.EndpointRegistration.service(EndpointRegistration.java:153) at org.eclipse.equinox.http.servlet.internal.servlet.ResponseStateHandler.processRequest(ResponseStateHandler.java:62) at org.eclipse.equinox.http.servlet.internal.context.DispatchTargets.doDispatch(DispatchTargets.java:120) at org.eclipse.equinox.http.servlet.internal.servlet.RequestDispatcherAdaptor.include(RequestDispatcherAdaptor.java:48) at com.liferay.portal.servlet.DirectServletPathRegisterDispatcher.include(DirectServletPathRegisterDispatcher.java:67) at com.liferay.portal.servlet.DirectRequestDispatcherFactoryImpl$IndirectRequestDispatcher.include(DirectRequestDispatcherFactoryImpl.java:190) at com.liferay.portal.servlet.ClassLoaderRequestDispatcherWrapper.doDispatch(ClassLoaderRequestDispatcherWrapper.java:79) at com.liferay.portal.servlet.ClassLoaderRequestDispatcherWrapper.include(ClassLoaderRequestDispatcherWrapper.java:53) at com.liferay.taglib.util.IncludeTag.includePage(IncludeTag.java:407)

I am attaching a video illustration: PageFragSysIssue.mp4

Environment

  • Liferay DXP 7.3 u24+

Resolution

  • The issue is a regression and is fixed by LPS-188930. Kindly request a hotfix if you experience this issue from update 24.
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