"Uncaught (in promise) ReferenceError: global is not defined" or "Error: Load timeout for modules" errors reported in the front end.
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Issue
- There are "Uncaught (in promise) ReferenceError: global is not defined" or "Error: Load timeout for modules" errors reported in the browser console and cause some abnormal behavior like some buttons disappearing, form not loading, etc.
- The issue mainly affects sites where Google Tag Manager (along with Linkin script) is used.
Environment
- Liferay DXP 7.1
- Liferay DXP 7.3
Resolution
-
This was fixed by LPS-196120, please open a help center ticket to request a hotfix.
Additional Information
- To determine if this is the issue the user is experiencing, follow the following steps:
- Go to the page where the issue can be reproduced.
- Open the Developer Tools in the browser -> Switch to Network tab -> Refresh the page.
- Search for "insight.min.js".
- From the Initiator tab, we can see that this script is from GTM(GoogleTagManager).
- Blacklist the domain "snap.licdn.com" in hosts file to see if the form/button loads as expected.
127.0.0.1 snap.licdn.com
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