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Published Jun. 30, 2025

Auto translation is not working using google cloud translation API

Written By

Pooja Bhambani

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Issue

  • Steps to reproduce:
    1.     Enabling Google Cloud Translation requires an active account and a Google Cloud project with Cloud Translation API enabled. This project must also have a service account with a JSON account key. Check the official Google Cloud Translation documentation for more information.
    2. Click Menu( Global Menu), click the Control Panel tab, and navigate to System Settings → Translation → Translator Using Google Cloud.
    3. Check Enabled.
    4. Enter a valid Google Cloud service account key in JSON format.
    5. Click Save.
    6. Navigate to Site Administration > Content & Data > Web Content.
    7. Add a Basic Web Content: 'Test Translation'.
    8. Click Action of 'Test Translation' web content, and click Translate.
    9. Select translate from English to Japanese.
    10. Click Auto Translate.

    Expected Results: Content should successfully translate from English to Japanese。

    Actual Results: An error occurred, and the page displayed 'There is a problem with the translation service. Please contact your administrator.' An error was reported in the background: "ERROR [http-nio-8080-exec-5][AutoTranslateServlet: 94] null

Environment

  • Liferay DXP 7.4
  • 2023.Q3.0
  • 2023.Q3.1

Resolution

  • The observed behavior is a known Liferay DXP bug which has been addressed in 2023.Q3.1.

Additional Information

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