DocuSign Error: The access token provided is expired
How To articles are not official guidelines or officially
supporteddocumentation. They are community-contributed content and may
not alwaysreflect the latest updates to Liferay DXP. We welcome your
feedback toimprove How to articles!
While we make every effort to ensure this Knowledge Base is accurate,
itmay not always reflect the most recent updates or official
guidelines.We appreciate your understanding and encourage you to reach
out with anyfeedback or concerns.
Legacy Article
You are viewing an article from our legacy
"FastTrack"publication program, made available for
informational purposes. Articlesin this program were published without a
requirement for independentediting or verification and are provided
"as is" withoutguarantee.
Before using any information from this article, independently verify
itssuitability for your situation and project.
Issue
-
When attempting to work with a new token for DocuSign integration, the following errors are observed:
DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is {"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token provided is expired, revoked or malformed."}
Resolution
- The token is created based on the credentials (apiUsername, environment, integrationKey, rsaPrivateKey) and stored in a cache.
- Since all credentials remain the same, please, try to clear the cache located in Global Menu > System > Server Administration > Cache Actions
Did this article resolve your issue ?
