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Published Jun. 30, 2025

DocuSign is not working for Production environment

Written By

Kanchan Bisht

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Issue

  • DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the DXP UI.

Environment

  • Liferay DXP 7.4 Update 54

Resolution

  • The observed behavior was because of the DocuSign URLs that were passing in the code, however, it has been modified in higher updates by introducing the 'Environment' field via LPS-197949 and LPS-198807 
  • The 'Environment' field is for selecting a sandbox or production environment that would call the DocuSign URLs based on it. 

Additional Information

  • Please submit a support ticket to request the hotfix that includes these LPS and see if it resolves the reported behavior.
  • Installing Fix Packs and Hotfixes on Liferay DXP will guide you to install the Fixpack or Hotfix in your environment.
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