Digital Asset Management

Dependency manager sync timeout after waiting 60s

Issue The following WARN can appear during the startup: WARN [http-nio-8080-exec-1][DependencyManagerSyncImpl:85] Dependency manager sync timeout after waiting 60s Environment Liferay DXP 7.2, 7.3 Resolution...

>", "" when outputting HTML source<"などのHTML特殊文字がエスケープされません。

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. >", ""...

Unable to configure instances using portal-{WebID}.properties

legacy Troubleshooting

Issue Steps to Reproduce Add -Dcompany-id-properties=true to the JAVA_OPTS on $LIFERAY_HOME/tomcat/x.y.z-bin/setenv.sh; Add a file $LIFERAY_HOME/portal-test1.properties with the...

AUI Ajax Call Classes

legacy

Issue An AUI Ajax call is being used to fetch data. The call has changed slightly between Liferay 6.2 and Liferay DXP 7.3 1)In 6.2 the code is: AUI().use("aui-base", "aui-io-request", function(A) {...

How to restrict the JSON web services to certain IP addresses

legacy Troubleshooting

Issue JSON web services API page is being exposed through the URL http://[address]:[port]/api/jsonws. I would like to restrict the IP addresses that will have access to this servlet. Environment Liferay DXP 7.2...

Where can I test Liferay APIs in Liferay DXP?

legacy

Issue Where can I test Liferay APIs to confirm their behavior? Environment Liferay DXP 7.3 Resolution An API Explorer interface was made available in Liferay DXP 7.3 The API Explorer can be accessed at <ip...

Liferay trigger execution during Daylight saving time

legacy

Issue In the case of days in which there is a time change in summer, what happens in these cases with the Quartz library? Could some process not trigger? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...

Session lost on page redirect using POST method when request header is SameSite=LAX

legacy Troubleshooting

Issue The problem is happening when using POST method to receive data from another portal on a different domain, which is considered unsafe when request header is SameSite=LAX, that because if this header is not...

java.lang.IllegalArgumentException at jodd.asm5.ClassReader. when calling a remote JSON service

legacy Troubleshooting

Issue When we call a JSON remote service of a custom service builder entity, it doesn't work when it has parameters. For example if we define this service builder method: public Foo getFooById(long userId) { <code> } And...

"Illegal HTTP status in response" error when configuring an F5 BIG-IP ASM before a Liferay Server

legacy Troubleshooting

Issue After configuring the F5 BIG-IP® Application Security Manager™ (ASM) product before a Liferay Server, several requests are blocked by the ASM module and following error is displayed: Illegal HTTP status in response...

Session unexpectedly lost in Google Chrome

legacy Troubleshooting

Issue Session is suddenly lost in Google Chrome even when session.timeout.auto.extend=true has been set in portal-ext.properties file. Environment Liferay DXP Liferay Portal 6.2 Resolution This is only happening...

Tables from version 7.0 still persist in DB after upgrade

legacy

Issue Is there any specific reason for not removing 'old unused' tables from the database after the upgrade? For example, Liferay Bookmarks were archived with no direct replacements in Liferay 7.3 but after the...

ServiceConfigurationError is thrown when trying to call a SOAP web service from a 7.2 Spring/Faces WAR portlet

legacy Troubleshooting

Issue When trying to call a SOAP web service from a 7.2 Spring/Faces WAR portlet, the following ServiceConfigurationError is thrown: java.util.ServiceConfigurationError: javax.xml.ws.spi.Provider:...

Declarative Service Unsatisfied Component Checker Warning when upgrading from DXP 7.3 GA1 to Fix Pack 1

legacy Troubleshooting

Issue After installing Fix Pack 1 and running the upgrade tool, I get a warning about an unsatisfied component for analytics modules. The following warning shows up in the startup logs if I have...

Application Throwing IBM error

legacy Troubleshooting

Issue The below error are observed in the application due to which the application goes into the hang state and works fine after restart. com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: Uncaught...

Unable to add the token in Analytics Cloud configuration

legacy Troubleshooting

Issue Unable to add the token in Analytics Cloud configuration of Liferay DXP Instance Settings. The below errors are observed in the console 2021-05-09 12:14:26.660 ERROR [WebContainer : 189][PortletServlet:112]...

"invalid keyLength value" error in console at the time of login post upgrade from Liferay 6.1 to DXP 7.1

legacy Troubleshooting

Issue Post upgrade from Liferay 6.1 to DXP 7.1 user is unable to login and "invalid keyLength value" error observed in the server console. 2021-07-16 12:42:48.447 ERROR [http-nio-8080-exec-6][LoginMVCActionCommand:147]...

PrimKeyId field with NULL value in ResourcePermission table

legacy Troubleshooting

Issue After upgrading there are problems with the permissions: Some users cannot access the "Document and Media" section from the site administration They cannot see the "Document and Media" widget either If you...

Can I Only Use Market Place Apps for Personal Use

legacy

Issue Whenever I go to download a market place app for Liferay I am asked to enter my project details and a legal entity name. However, even if I enter those it says for personal use only. Environment Liferay...

Failed to link com/sun/xml/messaging/saaj/soap/SOAPDocumentImpl or Could not initialize class org.apache.cxf.helpers.DOMUtils

legacy Troubleshooting

Issue When using JBoss as the application server and having customization to extend Web Service (WS), user may get the following issue: Web Service can not be found. When restarting the server, the following error is...

How to accept Terms & Conditions again

legacy How To

Issue If you want the users to accept the Terms and Conditions one more time. Environment Liferay DXP 7.0 Resolution In Liferay OOTB (Out Of the Box) there is no feature available to enable the "terms and condition"...

What database isolation level does Liferay need for Microsoft SQL Servers?

legacy

Issue There are several different isolation levels that can be configured on a SQL Server database. Which one is appropriate to use with the Liferay software? Environment Liferay Portal 6.2 connected to a SQL...

The value of "Session Attributes" is not replicated to the other node in cluster

legacy Troubleshooting

Issue Setup a two nodes Liferay Cluster and set "live.users.enabled=true". Login on node 1 and go to "Control Panel > Users > Monitoring". Remember the Session ID. Go into the detailed session page, there is value for...

Update of the schedule of the invited user who specified "Reject".

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Migrating to Liferay DXP: Best Practices, High Level Approach, and Strategy

legacy How To

This paper is to help organizations assess their own resources at-hand and come up with a plan for their migration project. It contains a questionnaire to guide customers in developing their migration plans, such as...

'Show in public/private pages menu in hierarchy' was not visible while configuring page

legacy Troubleshooting

Issue In Liferay DXP 7.1, the 'Show in public pages menu in hierarchy' option for Public page and for Private page is missing while configuring the page. Environment Liferay DXP 7.1 Resolution The observed...

Persistent scheduler job is not triggered in a cluster environment

legacy Troubleshooting

Issue In a cluster environment, customized persistent scheduler job is not triggered sometimes. Environment Liferay DXP 7.1 Resolution Make sure the customized persistent scheduler module is deployed on all cluster nodes.,...

Cannot cast org.apache.cxf.transport.http_jetty.continuations.JettyContinuationProviderFactory to org.apache.cxf.transport.http.ContinuationProviderFactory

legacy Troubleshooting

Issue The following error is reported in the log: 2019-04-26 08:31:35.109 WARN [ServerService Thread Pool -- 84][com_liferay_portal_remote_soap_extender_impl:103] Invocation of 'addService' failed....

Disabling the WebDAV URL from Portal through portal-ext.properties

legacy How To

Issue If any of the users in the portal knows the WebDAV URL, they can configure the same at their end and they can manage the Document Libraries from their local machine itself. Hence, how can the WebDAV...

Can I encrypt / hide database password in portal-ext.properties and tomcat server.xml?

legacy

Issue Is there any way to hide database password in portal-ext.properties and in tomcat server.xml? Environment Liferay DXP 7.0+ Resolution Recommendation: Use environment variables to pass the database password: One of the...

Can I change the JVM Time Zone?

legacy Troubleshooting

Issue For business reasons the JVM's Time Zone was set to something other than UTC. Now we are seeing odd behavior across the bundle: A scheduled daily event is off by a day Web Content Articles are showing the...

Duplicate Logging in Upgrade to DXP 7.1

legacy Troubleshooting

Issue Upgrade to DXP 7.1 shows duplicate logging during the VerifyProcess steps. For example: 2019-02-26 00:13:25.995 INFO [main][VerifyProcess:65] Verifying...

"Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1"?

legacy Troubleshooting

Issue During the upgrade process, you may encounter an error like the following: Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1 Environment Liferay DXP 7.0+ Resolution The...

Missing Marketplace App Functions in the Control Panel

legacy Troubleshooting

Issue After restarting the server, customers have reported that several Marketplace functions normally found in the Control Panel are missing. See screenshot: Environment Liferay DXP 7.x Resolution This is because the...

Benchmark Study of Liferay Digital Enterprise 7.0

legacy

This whitepaper is a benchmark study of Liferay Digital Enterprise 7.0 and describes optimal configuration, settings, and the methodology used for this study. The whitepaper also contains the results based on the...

Compressing (Gzipping) js_loader_modules file

legacy Troubleshooting

Issue js_loader_modules files are taking more time to load which degrades the portal's performance. To identify whether js_loader_modules file is Gzipped or not: Open the portal in Chrome incognito window. Press F12...

Removing Product Information Displayed in the HTTP Headers

legacy How To

Issue Customers might want to remove the product information found in the HTTP Headers and in the console logs for security reasons. The information displays: Liferay-Portal: Liferay Digital Experience Platform 7.0.10...

LAR Import Fails with Error UT000020

legacy Troubleshooting

Issue Trying to import a LAR file (or any other file type) larger than 10MB fails with the following message on the logs: Unable to parse upload request: UT000020: Connection terminated as request was...

Why can I not access my Liferay server at the Friendly URL I set?

legacy Troubleshooting

Issue A Friendly URL can be set to change the URL that users see when accessing a specific site. However without the Home URL being updated attempting to access the bundle at its base address will return a "Not...

Default View for Calendar Portlet Saves on All Pages

legacy

Issue If a user sets the Calendar's "View" configuration, the setting is applied for every instance of the Calendar Portlet instead of just the specific instance of the portlet Environment Liferay DXP...

Unable to deploy Apps because of an "Unable to write ..." error

legacy Troubleshooting

Issue Cannot deploy certain App/plugins because of an "Unable to write ..." error. Some symptoms of this are: The App just sits in the deploy folder. The following error is reported in the log repeatedly: 2019-04-02...

How to Upgrade to Liferay DXP from Liferay 6.X

legacy

This whitepaper aims to set a framework for Liferay’s recommended upgrade path for your organization. A major technology upgrade is an endeavor requiring a deep analysis of your business requirements, careful planning,...

Liferay DXP 7.1 Upgrade Performance Benchmark

legacy

The Liferay Support and Liferay Engineering tuned Liferay 6.2 EE databases for upgrade and tested upgrading them to Liferay DXP 7.1. Databases from several vendors were tested. This whitepaper describes the test...

Upgrading from Liferay DXP 7.0 to 7.1

legacy How To

This paper is a high-level overview of the effort involved in moving from Liferay DXP 7.0 to 7.1. It contains an upgrade checklist, the upgrade steps, and what to do after a successful upgrade. The paper is available...

ORMException / StaleObjectStateException is reported

legacy Troubleshooting

Issue The following ORMException and StaleObjectStateException are reported in the log 2019-03-25 01:59:12.172 ERROR [http-nio-8080-exec-9][MainServlet:525] com.liferay.portal.kernel.exception.SystemException:...

DXP 7.1 Upgrade Reference Guide

legacy

An upgrade to Liferay DXP 7.1 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services...

Updating to Liferay DXP 7.2 SP1 / Fix Pack 2 (or Above) from Liferay DXP 7.2 GA1 or Fix Pack 1

legacy How To

Issue When migrating from 7.2 GA1 or Fix Pack 1 to Liferay DXP 7.2 Fix Pack 2 (ie: SP1) or above, you will be required to run the upgrade tool after installing the patch. The reason for this is, SP1 and FP2 have...

DXP 7.0 Upgrade Reference Guide

legacy How To

An upgrade to Liferay DXP 7.0 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services...

Why does my portlet not have a version number after it is deployed?

legacy How To

Issue Deploying a .war portlet through the /liferay_home/deploy folder leads to the deployed portlet not having a version number in its file name. Environment Liferay DXP 7.0 de-33+ Liferay DXP 7.1 Resolution A...

Determining the Page Count and Global References in a Site

legacy How To

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

I would like to upgrade my portlets to Liferay DXP but can not find where XML Descriptors have been moved to

legacy

Issue Upgrading from Liferay 6.2 to Liferay 7.0+ is a significant process. One of the changes implemented is the use of OSGi components. Several XML Descriptors have been converted to OSGi services. Environment...

How do I perform an integration test for customizations for Liferay DXP 7.1?

legacy

Issue Our team would like to use the LiferayIntegrationTestRule and perform an integration test. How do we set up an integration test? Environment Liferay DXP 7.1 Resolution Liferay leaves the integration testing...

Liferay Marketplace Will Not Work Without Cookies Enabled

legacy Troubleshooting

If third-party cookies and site data are blocked then logging into marketplace through the control panel will not work and time out with an error on being unable to connect to the...

Changing the Log Time Zone Without Changing the JVM Time Zone

legacy How To

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Limitation: Audience Targeting User Segment Cannot Use Physical Screen Size MDR

legacy Troubleshooting

This article documents a limitation when viewing content based on a User Segment in the Audience Targeting app that uses the Physical Screen Size attributes as a Mobile Device Rule. It was discovered that users could...

Preparing a Sybase Database for Liferay

legacy How To

Issue Are there any specific configurations needed when setting up a Sybase database to connect to a Liferay bundle? Environment Sybase 15.7, 16 Liferay Portal 6.1, 6.2 DXP 7.0, 7.1 Resolution Unlike other database...

Disabling Calendar Email Notifications in DXP

legacy How To

Issue In Liferay Portal 6.1, calendar notifications could be disabled using portal-ext.properties In Liferay DXP 7.0+, these properties no longer exist Environment Liferay DXP 7.0+ Resolution NOTE:...

Resolving a "The expression syntax is invalid" Error During the UpgradeDDMStructure Phase of the Liferay DXP Upgrade Process.

legacy Troubleshooting

This article describes a known issue in the Forms portlet when upgrading from DXP 7.0 to DXP 7.1+. During the upgrade, a validation error is thrown as follows: Unable to upgrade the visibility expression "equals(Options,...

Upgrade Tool Uses Wrong Version of Tomcat

legacy Troubleshooting

Issue When upgrading to Liferay DXP 7.0 or DXP 7.1 and using the SP1 + Tomcat bundle, the wrong version of Tomcat is suggested by the Upgrade Tool For 7.1 the bundle includes Tomcat 9.0.6, but the...

Creating a Backup & Disaster Recovery Plan for Liferay Digital Experience Platforms

legacy

This article gives an overview of a backup & disaster recovery environment that is necessary when starting a Liferay Digital Experience Platform (DXP) project. This backup will often be referenced by Liferay Support...